Senior Software Engineer

Remote from
USA flag
USA
Annual salary, USD
145,000 - 217,000
Job type
Full Time,
Job posted
Apply before
9 Jun 2025
Experience level
Senior
Views / Applies
12345 / 123

About Zendesk

The best customer experiences are built with Zendesk.

Actively Hiring

Zendesk is looking for a Senior Software Engineer to join our Ticket Platform team! Our team mission is to help evolve technologies and development practices that improve the performance and resilience of Zendesk Support’s backend application. Bring your skills and experience to stand up cutting-edge technologies within constantly evolving systems with high reliability and performance standards!

What you’ll be doing

  • Collaborate with a small team focused on modernizing our backend stack, implement impactful platform changes, and develop best practices
  • Champion code ownership, standard methodologies, high quality code with corresponding test coverage, to ensure reliability and stability are kept front-of-mind.
  • Collaborate in technical discussions and create durable documentation
  • Contribute to the way we operate as a team and form a path for growing together
  • Mentor junior engineers

Basic Qualifications:

  • 4+ years of experience in software development
  • Expert-level skills with backend frameworks and methodologies especially Ruby and Rails
  • Strong understanding of application development, GraphQL, REST principles and API design, systems architecture and best development practices
  • Experience designing and working on projects at enterprise level scale

Preferred requirements:

  • Experience with platform development and server-side development in Java/Ruby/Python or equivalent
  • Experience with large scale relations database systems as well as non-sql databases such as Dynamo DB
  • Open-source contributions or active Github profile
  • Exceptional written and verbal communication skills, with experience conveying technical concepts to a diverse audience of product and engineering partners

Tech Stack

  • Modern stack – Ruby on Rails, GraphQL, MySQL/Aurora, Redis/Memcached, Git/Github, Spinnaker, Datadog, Kafka, Kubernetes, DynamoDB
  • Analytics and service monitoring services – DataDog, Rollbar, BigQuery, Sentry, AWS ecosystem

The US annualized base salary range for this position is $145,000.00-$217,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Apply now >

Megaphone

Personalised job alerts

Set up personalised e-mail alerts about similar remote jobs

FacebookTwitterLinkedIn

How to apply

Did you apply? Let us know, and we’ll help you track your application.

See a few more

Similar remote jobs in Software Engineering

Job Search Safety Tips

Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview. Read more β€Ί
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them. Read more β€Ί
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers. Read more β€Ί
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.

Share this job

FAQ

What position is Zendesk hiring for?

Zendesk is hiring a remote Senior Software Engineer from πŸ‡ΊπŸ‡Έ USA

What type of employment does Zendesk offer?

This is a Full Time role.

Network

Jobicy+ Subscription

Jobicy

541 subscribers are already enjoying exclusive, experimental and pre-release features.

Free

USD $0/month

For people just getting started

  • • Unlimited applies and searches
  • • Access on web and mobile apps
  • • One active job alert
  • • Access to additional tools like Bookmarks, Applications, and more

Plus

USD $8/month

Everything in Free, and:

  • • Ad-free experience
  • • Up to 10 active job alerts
  • • Personal career consultant
  • • AI-powered job advice
  • • Jobs views and applies stats
Go to account β€Ί