We’re seeking a Customer Support Manager to report to our Head of Support. This role will hire and manage a team of Product Support Specialists who pride themselves on providing excellent and compassionate care to all of CoinTracker’s customers. You will be passionate about empowering others, interested in the cryptocurrency space, and thrive working in ambiguous spaces. Overall, you’ll be responsible for strengthening team culture, being an advocate for customers and those who report to you, and define and own our success metrics.
At CoinTracker, we’re building the best-in-class customer support experience to match our industry leading cryptocurrency portfolio & tax manager. Joining our tight-knit, early stage team means you’ll have disproportionate impact on the shape, processes, and direction of our customer-facing product support team. Additionally, you’ll help ensure world-class compassionate support for our customers while building a product that improves people’s financial opportunities.
Some of the skills we’re excited about:
We’re looking for someone who:
1 year outcomes:
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