Product Research Manager

The Etsy research team helps the company understand our community of buyers and sellers and ensures they’re central to our decision making. We’re organized around two core areas – UX Research to inform our product experience, and Market Research to inform our brand strategy across channels. Our insights are part of the vernacular at Etsy and play a key role in building confidence around product decisions, brand behavior and our business strategy.

The team is growing, and we’re looking to add new leaders to help shape our research practice! As a Product Research Manager at Etsy, you will lead a group of UX Researchers that partner with teams of product managers, designers, analysts, and engineers as they plan, test and refine great experiences for our customers.

About the Role

In this role you will:

• Lead a team of 2+ UX researchers, mentoring them on UX methods, prioritization and career development
• Guide researchers on study design and wide range of generative and evaluative methods, including mixed-methods planning with quant and market researchers
• Apply agile research techniques and explore new ways to deliver rich insights in a fast paced environment
• Collaborate and communicate in a way that amplifies the voice of our customers, ensuring that the teams’ insights are embedded and acted upon
• Run your own projects when the need arises
• Partner with other research managers to grow and develop the research team via our toolkit, talent, and socialization techniques
• Partner with peer managers on other teams or in other departments—such as Design, Product Management, Engineering, and Analytics
• Recruit and hire outstanding researchers and facilitate their onboarding experience

About You:

Ideally you’ll bring

• 5+ years experience in product and user research, and has managed a team of researchers before, ideally at a dual-sided marketplace.
• 2+ years previous research management experience developing and motivating an impactful UX research team, and enjoy mentoring others on how to progress in their careers
• Care deeply about understanding customer needs and delivering the best experience for them
• lead by example, and have track record of influencing product decision-making with inspirational, action-orientated and high quality research
• Balance rigor and speed-to-learning, and guide your teams on research plans and methodologies that do the same
• Confidence in using creative socialization techniques
• Experience in triangulating data, and are able to spot trends and opportunities through synthesizing various qualitative and quantitative inputs
• Build excellent internal and external relationships with key partners
• Previous experience with conducting international research and developing standard methodologies preferred
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy’s discretion, or otherwise applicable with local law.

If you’re interested in joining the team at Etsy, please send a cover letter and resume telling us why you’d be right for the position! As you’ve hopefully seen already, Etsy is a place that values individuality and variety. We don’t want you to be like everyone else — we want you to be like you! So write to us and tell us what you’re all about.