Senior Technical Writer

The Technical Writing & Education team is looking for a Senior Technical Writer to help with our public documentation. The job involves organizing, updating, and optimizing the materials we have to help developers use Platform.sh. The role reports to the Technical Education Manager.

The hours for the role are flexible, but should ideally have at least some overlap with CET.

What you can expect to do on a daily basis

• Write tutorials, reference material, and how-to guides to help developers get up and running using Platform.sh.
• Work with our technical and support teams to ensure existing documentation is accurate and up-to-date and satisfies user needs.
• Communicate with the rest of the team to suggest and drive implementation of changes to existing documentation methods, processes, and materials.

What you bring

• A caring mind-frame and an empathetic spirit. The ability to think from other perspectives is a tool we ask of all employees.
• 5+ years of experience writing documentation or other educational materials for a technical audience, at least some of it in a docs-as-code environment using a Git workflow.
• Ability to understand the structure of code (not necessarily all of the details) and data files (such as YAML) and some experience using the command line.
• Attention to detail as well as the organization and structure of documents and doc sections.

Nice to have

• Experience with modern cloud architectures and development processes.
• Experience troubleshooting application behavior.
• Experience creating educational materials other than documentation.
• Experience with content design/UX writing.

What we bring as a team

• We value our ability to work independently, but we’re always supportive of each other and work together to find solutions to joint issues.
• We aim to always provide a welcoming atmosphere where you’re free to take risks and learn from any missteps.
• We support continuous learning, whether it’s about writing, development, content design, or anything else related to what you do and are interested in. We’re always striving to learn more and share what we’ve learned.

We’re a worldwide, distributed team looking for the best talent. Our remote model has been in practice and thriving since 2014. To us, remote work means flexibility and having truly diverse, global teams. For this role, it is important to be in the North America or EMEA role, so you can be supported by your Manager.