WorkWave is seeking a highly experienced and strategic Senior Product Manager, AI & Data Analytics to drive the scaling of a standardized advanced AI and data analytics framework across our enterprise and product portfolio. This framework will be instrumental in driving customer-facing value creation.
In this high-impact role, you will be responsible for driving best practices across design, implementation, and execution of high-visibility AI and data analytics programs, ensuring they align with business objectives and deliver measurable value. You will coordinate and manage multiple complex projects and collaborate with key stakeholders to embed data-driven strategies into the organization’s core customer offerings.
WHAT YOU’LL DO:
- Oversee multiple high-impact programs focused on deploying advanced analytics and AI-driven solutions that enhance revenue-generating customer-facing products.
- Define and maintain a clear product roadmap, prioritizing initiatives to ensure focus on core value delivery and prevent scope creep.
- Ensure projects are structured with clear timelines and deliverables that are rigorously aligned with increasing revenue streams and avoid unnecessary diversions, including new analytics tools, AI-powered customer insights platforms, and predictive analytics models that improve customer acquisition and retention.
- Set clear Objectives and Key Results (OKRs) for each analytics initiative, directly linking outcomes to revenue metrics, conversion rates, customer churn reduction, and operational cost savings.
- Manage relationships with the core third-party vendors supporting the Wavelytics platform.
- Partner closely with Legal and Data Governance Compliance to ensure contracts with third-party vendors align with company policies, compliance standards, and regulatory requirements.
- Coordinate product requirements for new AI and data analytic value creation use cases, including advanced data enrichment, AI automation, predictive modeling, and real-time insights generation across the WorkWave product portfolio.
- Serve as a critical gatekeeper for new AI and data analytics use cases, evaluating feasibility and strategic alignment to ensure focused development.
- Engage with internal and external customers to gather and document insights, identify pain points, define feature sets, and deliver offerings that address challenges.
- Ensure the timely delivery of solutions that directly contribute to increased market competitiveness and sales growth.
- Cross-functional alignment: work closely with the General Manager (GM) to align across WorkWave products, marketing, sales, finance, professional services, support, legal and customer success teams to execute the GTM process.
- Develop and maintain status updates, conduct risk analysis, and elevate any critical issues related to key AI & Data Analytics initiatives in partnership with the GM.
WHAT YOU’LL BRING:
- Bachelor’s degree in a relevant field (e.g., Data Analytics, Computer Science, Data Science, Business, Engineering) or equivalent practical experience. Master’s degree preferred.
- Proven experience as a Senior Product Manager, Technical Lead or Program Manager with a strong focus on AI and data analytics.
- Demonstrated success in establishing and scaling advanced AI and data analytics frameworks across an enterprise.
- Demonstrated ability to manage scope and prioritize initiatives in a dynamic environment, ensuring delivery of measurable value.
- Proven experience in influencing stakeholders and, when necessary, pushing back on requests to maintain focus on defined objectives.
- Comfortable with ambiguity and possess the ability to pivot strategies while maintaining a clear path to value delivery.
- Extensive experience coordinating and managing multiple complex AI and data analytics programs and projects.
- Solid understanding of AI/ML concepts, predictive modeling, and data enrichment techniques.
- Track record of identifying and executing revenue-generating opportunities through data-driven strategies.
- Experience in setting OKRs for analytics initiatives and tying outcomes directly to business metrics like revenue, conversion rates, and customer retention.
- Strong ability to translate complex technical concepts into clear business requirements and communicate effectively with both technical and non-technical stakeholders.
- Strong leadership skills with the ability to drive consensus and make decisive product and program decisions.
- Experience engaging with internal and external customers to gather insights and define product requirements.
- Familiarity with vendor management and legal considerations related to AI and data solutions.
WHAT YOU SHOULD KNOW ABOUT US:
• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses• We openly accept others as they are and build strong partnerships based on trust• Teamwork and collaboration is key to help our colleagues and customers solve their challenges• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!
LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: • Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority.
A GLOBAL COMPANY WITH A LOCAL PRESENCE: • We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment. • Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming. • We have employees in over 30 states, 7 countries and many regional offices – each with their own set of perks and opportunities to give back to the local community. • Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other. RELAX, WE’VE GOT YOU COVERED: • Employees can expect a robust benefits package, including health and dental and 401k with company matchAND BEYOND…• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays• Up to 4 weeks paid bonding leave• Tuition reimbursement• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!• 24/7 access to virtual medical care with Teladoc• Quarterly awards based on peer nominations• Regional discounts and perks• Opportunities to participate in charitable events and give back to the community GROW WITH US: • We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year JOIN OUR WINNING TEAM! • 10 Time winner of Best Place to Work in New Jersey by NJBiz!• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine• Recently named one of The Software Report’s 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!) We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles! WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.
