We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.
We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.
Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.
Let’s build experiences people love—together.
About Us
We’re UserTesting, a leader in human insights; we believe the path to human understanding and great experiences starts with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective.
Working at UserTesting, you’ll be empowered to help organizations discover the human side of business—transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.
Trusted by over 3,000 customers, including 75 of the Fortune 100, UserTesting accelerates growth, reduces costs, and enables organizations to close the experience gap. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.
The Opportunity
We’re looking for a Recruitment Pricing & Feasibility Specialist to partner with internal teams and support customer recruitment needs. You’ll help assess feasibility, propose accurate pricing, and ensure projects are scoped and delivered with precision and care. This role blends pricing analysis, supplier sourcing, stakeholder communication, and operational coordination—all key to helping our teams deliver a seamless customer experience.
You’ll act as a trusted advisor, ensuring all stakeholders clearly understand what’s possible and feel supported throughout the process.
The Team
You’ll be part of our Global Operations team, a collaborative group of specialists who support feasibility, recruitment, and pricing across multiple time zones. We work closely with Sales, Customer Success, Product, and Project Management teams to make sure our customers’ studies are set up for success. We’re a hybrid team, mostly remote, but closely connected and always ready to support each other.
What We’re Looking For
Extensive experience in recruitment feasibility, pricing, or fieldwork management—ideally within a market research, UX, or CX environment
Strong understanding of the research or panel recruitment landscape
Excellent communication skills—able to manage expectations, explain complex issues clearly, and build trust quickly
A collaborative mindset—you love working cross-functionally and thrive in team environments
A strategic, solution-oriented approach to stakeholder needs and scope management
Strong attention to detail with an ability to manage multiple moving parts
Comfortable using tools like Excel, Google Sheets, Salesforce, and ticketing/project tools like Zendesk, Monday.com, or Jira
Familiarity with data privacy and compliance standards
A growth mindset—open to learning new tools, methods, and processes
A good sense of humor—we’re serious about what we do, but we enjoy the journey too!
Don’t meet every single requirement but excited about the role? We encourage you to apply! Research shows that some candidates—especially those from underrepresented groups—may hesitate to apply unless they meet 100% of the requirements. You might be just the right person for this or another role. We believe diverse perspectives fuel innovation and we’re committed to building a team that reflects a variety of backgrounds, experiences, and skills.
Application Process
Meet with a Recruiter
Meet the Hiring Manager
Participate in a Skill Interview and Stakeholder Interview
Offer Stage
Accommodations
At UserTesting, we’re committed to providing inclusive and accessible experiences for all candidates. Our mission to build empathy extends to the hiring process itself. If you need any accommodations or have requests on how we can tailor our interviews to better suit your needs, please contact us at: [email protected]. Prefer to speak with someone? Just ask!
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
