Senior Customer Success Manager

Job level
Job type
Full Time,
Opening date
Closing date
13 Oct 2022

About Close

The best sales automation CRM for inside sales teams

Actively Hiring
We are looking for an experienced Senior Customer Success Manager to partner with our customers and to help level-up our team by contributing knowledge, best practices, and coaching to existing and new team members. Reporting to the Director of Customer Success (Liz Stephany), you will be the main day-to-day point of contact for your customer relationships . You will own the client relationship and be charged with maintaining and growing revenue while delivering a high-level of value to our customers.
This person must be an outstanding relationship-builder who can leverage every resource available to our customers, with a combination of technical and sales aptitude, and experience managing the entire customer journey. This person will be expected to proactively contribute strategy and coaching to the entire Success team.
This is an entrepreneurial, high-growth atmosphere and we’re looking for candidates that thrive in that environment. The ability to multitask, set and adjust priorities is critical; as a Senior Customer Success Manager you will always have more work than what can be completed in one day.

Key Responsibilities

  • Own a dedicated group of customer relationships and be responsible for managing the full customer lifecycle including training, adoption, expansion opportunities, retention and renewals.
  • Become a subject matter expert in our platform and our sales philosophy.
  • Problem-solve at a high level with your customers on sales process, efficiency and automation, data integrity, and knowledge of best-in-class integrations.
  • Provide your customers with valuable insights to help them achieve their business objectives including pulling reports, analyzing data, and understanding what it means and why it matters to your customers.
  • Develop success plans and drive quarterly business reviews at the executive level
  • Develop cross-functional relationships at the user and executive level across multiple internal teams and brands.
  • Work closely with the Success team on customer strategy, internal best practice sharing, coaching/mentorship and assisting with professional development goals and conversations.
  • Execute at a high level to achieve both individual goals around retention, growth and customer satisfaction and assist in helping the team to achieve all goals as well.

Why work with us?

  • Culture video 💚
  • 100% remote company (we believe in trust and autonomy)
  • Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay
  • Annual team retreats ✈️
  • Quarterly virtual summits
  • 5 weeks PTO + Winter Holiday Break
  • 2 additional PTO days every year with the company
  • 1 month paid sabbatical every 5 years
  • Co-working stipend
  • Paid parental leave
  • Medical, Dental, Vision with HSA option (US residents)
  • 401k matching at 6% (US residents)
  • Dependent care FSA (US residents)
  • Contributor to Stripe’s climate initiative 🌍❤️
  • Our story and team 🚀

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What position is Close hiring for?

Close is hiring a remote Senior Customer Success Manager from , , , , , ,

What type of employment does Close offer?

This is a Full Time role.