Job Description
The Customer Team Leader (CTL) plays a critical role in establishing our company’s customer focused initiative.
This is a field-based sales management position that is responsible for covering the Northwest District.
This district includes Northern California, Oregon, Washington, Idaho, Northern Utah, Western Montana, Wyoming, & Colorado.
The ideal residence would be in the district.
Overnight Travel: ~30%.
Travel (%) varies based on candidate’s location within the geography.
Responsibilities include and may not be limited to the following:
Hire, lead, and manage Virology Sales professionals for the assigned district.
Coach direct reports, oversee training, and complete people management processes for Virology Sales professionals.
Develop and resource their customer team to address customer needs.
Maximize sales team’s performance and help achieve/exceed sales and budget target, as well as increasing access to our Virology products.
Collaborate with Virology Sales organization, including Customer Team Leaders, Commercial Operations Directors, Account Managers, and more.
Develop business plans for their geography and implement national sales strategies and programs.
Communicate and coordinate with both district and cross-functional teams and share best practices with direct reports and peers.
Lead district sales meetings to inform and guide sales team.
Conduct annual and on-going performance reviews and competency assessments for direct reports.
Handle discipline and termination of employees as needed and in accordance with company policy in partnership with Human Resources.
The ideal candidate for this role will demonstrate the following skills, behaviors, and attitudes:
Ability to lead teams through change and new challenges by applying situational coaching skills and demonstrating a high level of emotional intelligence and adaptability.
Motivated, self-starter who is comfortable working in and leading a team through a highly competitive, rapidly changing market and healthcare landscape.
Customer-centric mindset and the skills needed to listen to customers and understand their objectives and overall relationship with our broader organization.
Leads by example by creating and maintaining a performance-based team culture that’s aligned to our Virology Sales organization’s goals, as well as our company’s ways of working, enterprise leadership skills, and core values.
Demonstrated account planning and management skills and strong collaboration with extended teams toward common goals.
Position Qualifications:
Minimum Requirements:
BA/BS degree + 6-8 years of sales experience or a high school diploma with 10+ years of the following equivalent experience, with at least 4 years in pharmaceutical, biotech or healthcare industries preferred.
Equivalent experience can be professional sales experience, work experience in the healthcare/scientific field (including pharmaceutical, biotech, or medical devices) that is not sales related, professional marketing experience, or military experience.
Capable of establishing relationships and networks within a customer organization.
Valid driver’s license.
Ability to travel within the assigned sales district at least 50% of the time.
Preferred Qualifications:
MBA/MS degree.
First-line people management experience leading a field-based sales team.
Minimum of 3 years of experience working with key thought leaders or high influence customers in large group practices, hospitals, or managed care organizations.
Minimum of 2 years of experience working in Marketing, Managed Care, or Sales support areas within the pharmaceutical industry.
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
EEOC Know Your Rights
EEOC GINA Supplement
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
Learn more about your rights, including under California, Colorado and other US State Acts
U.S. Hybrid Work Model
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday – Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.
The salary range for this role is
$169,700.00 – $267,200.00
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.
You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
No relocation
VISA Sponsorship:
No
Travel Requirements:
50%
Flexible Work Arrangements:
Remote
Shift:
Not Indicated
Valid Driving License:
Yes
Hazardous Material(s):
n/a
Required Skills:
Account Planning, Account Planning, Adaptability, Analytical Problem Solving, Animal Vaccination, Cash-Handling, Client-Centric, Coaching, Customer Experience Management, Customer Relationship Management (CRM), Customer Service Management, Customer Value Management, Decision Making, Global Health, Healthcare Sales, Lead Generation, Managed Care, Market Analysis, Marketing, Monitoring Control, People Leadership, Pharmaceutical Sales, Product Knowledge, Resource Allocation, Sales Forecasting {+ 4 more}
Preferred Skills:
Job Posting End Date:
08/5/2025
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
