JOB DESCRIPTION:
1. Primary Objective of Position
• Streamline operational workload by meeting client commitments and
objectives.
• Analyze processes to enhance existing workflows by eliminating
inefficiencies, bottlenecks, unnecessary steps, and simplifying tasks.
• Maximize the value, performance, and efficiency of the installed solution by
driving continuous improvements in organizational processes, products, and
services.
• Identify optimization opportunities using key performance indicators (KPls)
and implement them accordingly.
• Monitor KPls to assess the impact of improvements and adjust strategies as
needed.
2. Major Accountabilities
• Ensures that all activities are performed in compliance with quality system
requirements.
• Support the service team in resolving reactive issues.
• Reinforce customer and technical ambassador training through short training
sessions (maximum 1 hour).
• Proactively work to improve the performance of the automation solution and
achieve client objectives. For example, enhancing workflow or balancing
analyzers.
• Implement new features associated with updates to TWM, TSM, and AMS
versions. For instance, adding value through AMS modules like the average of
normal module or quality control module.
• Success in this role is measured through customer survey documentation.
3. Education
• Degree in pharmacy/ biology/ chemistry/ health sciences or similar.
4. Background
• Proven track record in a similar position supported by management and
customer references.
• Successful engagement with customers, specifically lab staff.
• Strong communication skills.
• Technical expert for product line responsibility.
• Strong experience in use of analytical tools and software.
• Troubleshooting skills.
5. Impact of position
• Improve customer satisfaction to achieve 100% renewals.
• Increase the value of Abbott’s solution, creating barriers to exit.
• Ensure compliance with commitments made to the client during
bidding.
• Meet client objectives throughout the project’s lifecycle.
• Empower clients and technical ambassadors to independently manage
the installed solution.
• Guarantee the implementation of software updates and new features
that enhance Abbott’s solution value.
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
CRLB Core Lab
LOCATION:
Spain > Quintanavides : Remote
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 50 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
