About Grafana Labs
Grafana Labs supports organizationsβ monitoring, visualization and observability goals. 750,000+ active installations
Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies — including Bloomberg, JPMorgan Chase, and eBay — manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).
Weβre scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and thatβs okay. If this role excites you, weβd love you to raise your hand for what could be a truly career-defining opportunity.
The Opportunity:
Grafana Labs is hiring an Observability Architect to join our Customer Experience organisation and help redefine post-sales technical partnership. This is a pioneering role for a technically skilled professional who will drive long-term customer success by guiding adoption, expansion, and value realisation. You will be responsible for delivering an exceptional customer experience across a portfolio of key accounts in Japan, supporting their observability maturity journey with strategic consulting and expert-level support.
What Youβll Be Doing:
Serving as the primary technical point of contact for a portfolio of Grafana customers in Japan
Designing and guiding customers through their observability maturity roadmap
Providing expert-level guidance and troubleshooting to drive product adoption
Conducting regular technical reviews and health checks, including root cause analyses
Advising on best practices and helping customers align Grafanaβs technology with their business goals
Developing and executing tailored technical roadmaps with clients
Identifying opportunities to optimise costs and increase adoption of new features and products
Building and maintaining long-term relationships with key customer stakeholders
Collaborating closely with Engagement Managers and Onboarding Solutions Architects throughout the customer lifecycle
Acting as a customer advocate internally, representing their needs to Product Management and Engineering
Conducting training sessions, workshops, and developing technical documentation and tutorials
Participating in regular customer business reviews, assessing satisfaction, value delivery, and future requirements
Preparing reports on customer performance, engagement metrics, and strategic recommendations
What Makes You a Great Fit:
5+ years of experience in technical account management, consulting, professional services, or a related post-sales technical role in the technology industry
Proven ability to manage multiple customer relationships and technical projects concurrently
Strong understanding of observability solutions, with hands-on experience in tools such as Grafana, Prometheus, and Loki
Skilled in deploying and operating Kubernetes environments
Exceptional problem-solving, analytical, and communication skills
Experience working with tools such as CRM systems, ticketing platforms, and modern cloud technologies
Ability to deliver both technical depth and business value in customer interactions
Comfortable with travel (up to 25%) to support customer engagements across Japan
Bachelorβs degree in Computer Science, Information Technology, Mathematics, or equivalent experience
Bonus Points For:
5+ years of experience in technical sales, technical account management, or post-sales customer success roles, particularly within the observability or open source space
Expertise in managing the full customer lifecycle and linking product usage to measurable ROI
Ability to proactively identify and resolve adoption challenges through creative, customer-focused solutions
Strong written and verbal communication skills for working in a remote-first environment and across international teams
A technical mindset, passion for solving challenges, and a desire to grow your technical expertise
Previous experience as an engineer or graduate of a coding bootcamp with a desire to build technical depth in observability
In Japan, the OTE compensation range for this role is 13.5m – 17m JPY. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific marketβs defined pay range & benefits at the beginning of the process.
Why Youβll Thrive at Grafana Labs:
Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and weβre working hard to make sure thatβs the foundation of our organization as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
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Grafana Labs is hiring a remote Senior Observability Architect | Tokyo, Japan from π―π΅ Japan
This is a Full Time role.
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