UX/UI Designer

Remote from
Job type
Full Time,
Opening date
Closing date
21 Jun 2022

Join Lumen’s UX/UI Team as we reimagine and reinvent how large Telecoms can better interact with and support their customers in a more modern, digital-first, intuitive, and friendly way. Design user experiences used by millions of people every day, take on complex tasks, and transform them into intuitive, accessible, and easy-to-use designs. Collaborate with teams of Designers, Researchers, Engineers, and Product Managers throughout the design process—from creating user flows and wireframes to building user interface mockups and prototypes. You will anticipate what our users need at each stage, advocate for them, and ensure that the final product surprises and delights them. Bring your experience in Design Thinking and your pragmatic user-centered and data-informed design approach to create innovative, usable, great-looking products that people love to use.

The Main Responsibilities

  • Use your UX/UI expertise to design (and redesign) a diverse set of experiences and products from websites and mobile apps to chatbots and support tools.
  • Use Design Thinking, storytelling, UX/UI, and prototypes to compellingly convey the vision, flow, and features of the product you are designing.
  • Create concepts, site maps, flows, navigation strategies and prototypes
  • Lead the development of mental models, user flows, and customer-journey maps based on data
  • Collaborate with fellow UX/UI designers, researchers, and team members to generate ideas and get feedback on your designs.
  • Mapping customer journeys, visualizing concepts through story boards, prioritizing scalable information architecture, laying out detailed workflows around tech constraints, building intuitive interactions, and prototyping
  • Crafting pixel-perfect mockups by using your creativity, delivering detailed design specs and assets to engineering teams, verifying implementation quality, and tracking success metrics
  • Advocating for user-focused design, representing the voice of CenturyLink customers throughout the design process.
  • Successfully work with developers, project managers, and other internal teams to get your designs into production.
  • Work on several projects simultaneously while meeting tight deadlines.

What You’ll Bring to the Team

  • Direct experience across a range of design approaches and methodologies, from persona development to prototyping and the many steps in between
  • A proven track record of delivering excellent experiences that meet user needs, product requirements, and strategic business objectives
  • Excellent interpersonal skills with the ability to clearly articulate a problem space, sometimes in various ways to meet the needs of different
  • Exceptional attention to detail and ability to balance multiple work efforts
  • Strong working knowledge of Adobe XD and other design tools
  • Understanding of common software project management practices and Agile development
  • A passion for collaboration
  • The ability to handle ambiguity, multiple iterations of a design and receiving feedback.
  • Excellent problem-solving skills and familiarity with technical constraints and limitations as they apply to designing for platforms such as desktop and mobile (e.g., Android and iOS).
  • A mobile first approach to product design
  • Strong typography, layout and visual design skills
  • Maintain a comprehensive design library of reusable components in collaboration with front-end engineers
  • The ability to empathize with a diverse range of user personas across conflicting use-cases and technical proficiencies
  • A strong ability to give and solicit actionable feedback in service of building the best products
  • Demonstrated ability to evolve design elements to meet new product requirements, highly responsive to iterative product development cycle

What We Look For in a Candidate

  • 3+ years UX/UI/Interaction Design Experience across web & mobile.
  • Bachelor’s degree in UX, Graphic Design, Interaction Design, HCI, Design or a related field
  • Design Portfolio highlighting multiple projects that demonstrates experiences crafting usable digital interfaces.
  • Experience in user & stakeholder interviewing, concept ideation, design strategy, and digital prototyping.
  • Strong understanding of graphic design and interactive tools such as Sketch, Figma, Adobe XD, Adobe Creative Suite, InVision, Framer, etc. (And have the drive to always learn and experiment with new tools.)
  • Experience leading design activities within both Agile and Waterfall environments
  • Entrepreneurial Spirit + Collaborative Drive: You’re excited to help us build the culture of our new team, a self-starter who is comfortable being proactive and you’re eager to work with your teammates to make your designs and our team better.
  • Creative Thinker + Problem-Solving Mindset: You’re great at wrangling complex problems and finding clarity and simplicity. You think strategically about any design challenge and seek to create holistic, compelling products that serve the end user.
  • Empathetic + Fun: You’re well-versed in user-centered methodologies and design thinking. You design for consumer needs first and foremost. Oh, and you’re great fun to work with.
  • Communication Skills: You have excellent communication, storytelling, presentation, project management, and organizational skills. You’re able to tell compelling stories about your work to partners and team members. Excellent ability to explain complex design decisions to experts and non-experts
  • Motivated, Self-Starter: who is passionate about Design and its various dimensions. You enjoy living by your craft and developing user-centered solutions for complex problems.
  • Knowledge or expertise in one or more of the following is a plus: visual design, machine learning, mobile applications, web applications, messaging interfaces, illustration, motion graphics, video/film production.
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What position is Lumen Technologies hiring for?

Lumen Technologies is hiring a remote UX/UI Designer from

What type of employment does Lumen Technologies offer?

This is a Full Time role.