SaaS Engineer, Productivity and Collaboration

Remote from: Poland
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Software Engineering
Employment type: Full Time,
Job posted: 7 Sep 2025
Apply before: 7 Oct 2025
Experience level: Midweight
Views / Applies: 130 / 41

About company

About Dropbox

Dropbox is the world’s first smart workspace that helps people and teams focus on the work that matters.

Internet
2007

5.0 Rated

Role Description

We are seeking a SaaS Engineer to manage, optimize, and maximize value from Dropbox’s SaaS ecosystem. The ideal candidate has hands-on experience administering collaboration platforms (Google Workspace, Slack, Zoom, Dropbox), strong scripting/automation skills, and a curiosity for exploring new features and AI capabilities. You will help ensure SaaS platforms are secure, scalable, and fully leveraged, enabling Dropboxers to get the most out of their tools.

Responsibilities

Administer SaaS platforms: user management, security, permissions, workflows, integrations.
Proactively evaluate new SaaS features and run pilots/adoption programs.
Measure and report on adoption and usage trends across collaboration platforms.
Identify opportunities to leverage AI, automation, and integrations for smarter collaboration.
Troubleshoot and resolve SaaS-related incidents, documenting best practices.
Deliver documentation, training, and communication to drive user enablement.

Requirements

5+ years experience administering enterprise SaaS platforms (Google Workspace, Slack, Zoom, Dropbox preferred).
Experience with automation/scripting (Python, Bash, PowerShell, AWS Lambda).
Familiarity with SaaS APIs, integrations, and CI/CD pipelines.
Strong analytical skills for usage data, adoption metrics, and feature impact.
Excellent troubleshooting, problem-solving, and cross-functional communication skills.
Ability to work independently and cross-functionally, with clear communication to both technical and non-technical stakeholders.
Strong documentation skills, with experience maintaining knowledge bases, SOPs, and onboarding guides