Level 1 Hosting Technical Support Agent

Remote from: Philippines
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Technical Support
Employment type: Full Time,
Job posted: 22 Sep 2025
Apply before: 22 Oct 2025
Experience level: Midweight
Views / Applies: 75 / 18

LevelUp provides innovative customer engagement solutions to help businesses grow.

Outsourcing/Offshoring
2017

Company OverviewLevelUp is a specialized BPO company that partners with technology companies across the US, UK, Europe, and Canada to provide tailored outsourcing solutions. For over seven years, we’ve built a reputation for delivering high-quality operational and back-office support, helping our clients scale efficiently. Our team consists of highly skilled and passionate professionals who are dedicated to providing exceptional service, technical expertise, and seamless support to our clients.
Position OverviewAs a Level 1 Hosting Technical Support Agent you will be providing support to web hosting customers via live chat & ticket-based support. In many cases you will be the customer’s first point of contact with the company and will be responsible for not only solving their problems but making them feel supported and advocated for.

Key Responsibilities

Deliver world-class technical support to web hosting customers via live chat & ticket-based support
Troubleshoot customer issues and solve their problems
Demonstrate a keen appetite for continuous learning, improving your technical & product knowledge to better assist customers

Qualifications

1-2 years of experience working in a web hosting technical support position
Ability to troubleshoot basic WordPress issues
Experience using file management systems (e.g. FTP, CPanel) to manage website content
Basic knowledge of HTTP response status codes (e.g. 500, 404, 403)
Experience checking and updating DNS & SSL
Knowledge of the Linux Command Line
Experience supporting customers via live chat & ticket-based support
Experience using help desk platforms (e.g. Help Scout, Intercom, Zendesk).

Skills and Competencies

Excellent interpersonal communication skills with a positive, can-do attitude
A strong team player with a supportive and friendly attitude, always willing to assist and work with teammates
Passionate about web technology and eager to learn more on the subject
Ability to multitask, being able to handle 2 chats concurrently
Prioritizes quick and accurate response times
Genuinely cares about helping customers, listens to what they say and advocates for them