At LimeSurvey we are on a mission for building the worldβs #1 survey platform emphasized on ease of use, stability and extensibility. We do this together with our fast-growing community and an international team of survey fanatics in Hamburg.
You can find LimeSurvey in over 140 countries and 80+ languages: from local governments, NGOβs and universities to students, small business owners and public traded companies.
We are currently growing our Customer Success Team of 3 and could use some help. If youβre looking for the next challenge in Customer Care, you might have just found it.
As a Customer Care team member, you will help us in building our customer success department by setting up our customer lifecycle and creating training material, analyzing current product usage and identifying specific improvement opportunities. Further you will dig into topics related to retention, renewals, adoption and expansion opportunities.
Our Customer Care team also handles inquiries via email and chat in a customer-focused and solution-oriented manner. You will also take care of our customers invoicing and dunning process.
You will be in charge of customers onboarding and handling a part of our inbound customer requests and tickets.
Last but not least, you will be passing on user feedback to our internal departments in order to optimize our product.
If this sounds like you, follow the link below to apply.
Please let LimeSurvey know you found this position on Jobicy.
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LimeSurvey is hiring a remote Sr. Customer Care from Anywhere π
This is a Full Time role.