FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!
The Opportunity
“At FICO, we are on a mission to fuel innovation in decision management through advanced analytics and technology expertise. As the Director of Talent Acquisition – North America, you will lead a high-performing recruiting team responsible for building world-class talent pipelines across software development, technology operations, data science, AI, cyber security, and corporate services functions including legal, finance and HR. This is a pivotal leadership role where you’ll shape the talent strategy, drive operational excellence, and influence how FICO attracts and hires exceptional talent across the region. You will bring a strong background in hiring for technology-driven organizations, balancing strategic oversight with hands-on leadership to deliver scalable, future-ready talent acquisition solutions.” – VP, Human Resources
What You’ll Contribute
Leadership & Strategy: Lead, coach, and inspire the Americas Talent Acquisition team to achieve hiring goals across multiple business units and functions.
Recruiter Alignment: Assign recruiters to requisitions based on business priorities, workload balance, and expertise. Provide ongoing guidance to recruiters on process execution, candidate management, and offer preparation.
Hiring Excellence: Partner with senior business and HR leaders to forecast workforce needs and design hiring strategies that deliver top talent in areas including product, technology, analytics, cloud, cybersecurity, and corporate operations.
Process & Compliance Oversight: Ensure recruiting processes are consistently applied and aligned with FICO standards. Maintain accurate requisition data, particularly around budgeting and headcount planning.
Technology Optimization: Leverage and optimize recruiting technologies, including Workday, LinkedIn, and other tools to improve efficiency, candidate experience, and data-driven decision-making.
Vendor & Contract Management: Oversee relationships with external recruiting partners, manage vendor contracts, and ensure effective usage and renewal of third-party recruiting support.
Employer Branding & Candidate Experience: Champion FICO’s employer value proposition to attract a broadly diverse, high-caliber talent audience. Ensure a seamless and engaging experience for candidates at every stage of the hiring journey. Ensure decisions closely align job requirements with candidate profiles while avoiding prohibited biases.
Operational Excellence: Establish recruiting metrics, reporting, and best practices to monitor effectiveness and continuously improve performance.
Collaboration & Influence: Build trusted partnerships with executive stakeholders, influencing talent decisions with market insights, competitive intelligence, and analytics.
What We’re Seeking
Technology Hiring Expertise: A proven track record of successfully hiring across domains such as software engineering, analytics, cyber security, cloud, and corporate operations.
People Leadership: Experience leading, scaling, and developing high-performing recruiting teams; skilled at fostering engagement, accountability, and growth.
Operational Rigor: Skilled in aligning recruiters to requisitions, ensuring accurate data and budgets, guiding offer processes, and managing recruiting vendors.
Strategic & Execution Balance: Ability to set vision, design strategy, and deliver results in a fast-paced, complex environment.
Process & Technology Orientation: Strong understanding of recruiting systems, processes, and data analytics. Hands-on experience with Workday or similar HRMS is highly preferred.
Executive Presence: Confidence in engaging with senior leadership, influencing decisions, and driving talent outcomes.
Business Acumen: Ability to connect talent acquisition strategies to organizational priorities and business outcomes.
Adaptability: Comfortable managing ambiguity, shifting priorities, and evolving business needs.
Our Offer to You
An Inclusive Culture: Experience a work environment that embodies our core values: Act Like an Owner, Delight Our Customers, and Earn the Respect of Others.
Growth and Development: Leverage your unique strengths and enjoy opportunities to make a meaningful impact while participating in valuable learning experiences for professional growth.
Competitive Compensation and Benefits: Receive a highly competitive salary, benefits, and rewards program designed to recognize your contributions and encourage you to bring your best every day.
Work-Life Balance and Community: Enjoy an engaging, people-first environment that supports work-life balance, with employee resource groups and social events to foster connection and camaraderie.
The targeted base pay range for this role is: $105,000 to $165,000 with this range reflecting differences in candidate knowledge, skills and experience.
Why Make a Move to FICO?
At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.
FICO makes a real difference in the way businesses operate worldwide:
• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.
Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!
Learn more about how you can fulfil your potential at www.fico.com/Careers
FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.
Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy
