The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Summary:
This role supports PayPal customers via phone, chat, and email, addressing inquiries about products, services, accounts, and transactions in the Israeli market. You’ll investigate issues, interpret transaction activity, and resolve concerns to protect and grow customer confidence. By delivering proactive guidance and real-time solutions, you will strengthen customer loyalty while ensuring privacy, security, and compliance.
This is a 100% remote role, based in Israel.
Job Description:
Essential Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing support on products, services, accounts, and transactions.
- Research and resolve customer concerns accurately, proactively addressing potential future issues to minimize recontacts.
- Provide guidance on PayPal products, features, and services to enhance customer satisfaction and drive long-term value.
- Maintain account confidentiality, ensuring customer privacy and security in all interactions.
- Recommend solutions and alternatives that align with customer needs and business objectives.
- Escalate issues when necessary and relay customer feedback on product improvements and policy enhancements.
- Continuously develop knowledge of PayPal’s business, features, and services, contributing feedback to improve processes and tools.
Expected Qualifications:
- 1 year of relevant experience
Preferred Qualification:
Core Competencies for Virtual Representative, Customer Care
- Fluency in both Hebrew & English is required.
- Minimum of 1 year of relevant work experience in a customer-facing role (remote experience preferred).
- Technical Proficiency: Tech savvy, comfortable navigating multiple systems/tools simultaneously, fluent in Microsoft Office, able to self-troubleshoot basic tech challenges in real time.
- Communication Skills: Communicates clearly and simply, both in writing and speaking. Speaks with confidence, adapts tone to the customer, and actively listens to capture the full picture.
- Customer-Centric Mindset: Demonstrates empathy, patience, and professionalism — even in stressful situations. Builds rapport quickly and strives for first-contact resolution and high satisfaction.
- Resilience: Remains calm under pressure, handles challenging interactions with professionalism, and continues to deliver top-notch support.
- Feedback & Learning: Eager to learn, open to continuous feedback, and quick to adapt to new processes or systems.
- Accuracy & Detail Orientation: Works carefully in tools and systems, ensuring reliable records and consistent quality.
- Reliability: Respects schedules, meets commitments, and supports teammates by being dependable and accountable.
- Collaboration in a Remote Team: Proactively communicates with team leads and peers, shares updates, flags issues, and engages positively in virtual meetings and discussions.
- Time Management & Prioritization: Manages workload, breaks, and schedule efficiently, prioritizing tasks based on urgency and impact.
- Problem-Solving & Critical Thinking: Analyzes issues, applies sound judgment, escalates appropriately, and stays flexible when things change.
- Decision-Making: Acts confidently within policy guidelines, balancing customer satisfaction with operational efficiency.
- Adaptability: Adjusts quickly to shifting priorities or new procedures, stays solution-focused, and maintains professionalism in high-volume periods.
- Ethics & Integrity: Upholds PayPal’s values, respects diversity, equity, and inclusion, and demonstrates transparency and fairness in all interactions.
Subsidiary:
PayPal
Travel Percent:
0
PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.
For the majority of employees, PayPal’s balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.
Who We Are:
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
