Director Medical Affairs Operations-Medical Staff Services -Full-Time -Days

Director Medical Affairs Operations-Medical Staff Services -Full-Time -Days (Remote)

Our flexible remote opportunities offer an excellent opportunity for those who flourish in a remote environment to achieve improved work/life balance as well as decrease annual commuting expenses

The Director, Medical Affairs Operations, serves as a liaison for Chief Medical Officers, Department Chairs & Division Chiefs, for all matters related to Medical Affairs operations. The incumbent in this role provides leadership and is accountable for the following:

• In partnership with the VP, Medical Affairs Operations, VP, Medical Staff Affairs, and all Site CMOs, develop and ensure System consistency in all medical staff operations across all Sites.
• Development, maintenance and oversight of the System Medical Staff Governing documents, including the Medical Staff Bylaws, Rules & Regulations, Code of Conduct and System Medical Staff Policies and Procedures;
• Provide education, training, consultative advice and leadership to department chairs, division chiefs and CMOs across the system on all matters related to medical staff governance, credentialing, peer review and performance management;
• In collaboration with the FPA, Development of a system-wide physician orientation program, and a streamlined onboarding and recruitment process;
• Develop, oversee and maintain all orientation, education and training materials for credentialed providers;
• Development and maintenance of a system peer review process that is inclusive of all matters related to professional conduct, competency and performance of the medical staff and other credentialed providers;
• Identify and develop action plans for all performance improvement initiatives related to the management of the organized medical staff;
• Provide project management and oversee the execution of all Medical Affairs key initiatives;
• Assist in the development, implementation, and maintenance of a system-wide source of truth for provider data management that will feed or interface with all applicable clinical and administrative enterprise systems, centralize all provider performance data and create an electronic solution for the system as a whole and for department chairs to manage provider data;
• Development, implementation and oversight of a system-wide competency-based privileging program, to include FPPE and OPPE compliance;
• Serve as a backup to the Director, Medical Staff Services on all matters related to credentialing, privileging, regulatory readiness and staff oversight;

This position will report directly to the Senior Director, Medical Affairs Operations and will work closely with the senior leadership to focus on several areas including, but not limited to developing Medical Affairs operational goals, partnership with departments, business network development and faculty practice administration, budget management, strategic leadership, resource utilization, financial reporting, performance improvement, regulatory compliance, and quality improvement activities.

The selected individual will be a member of the Medical Affairs team and will be expected to interface with other leaders within the organization for collaborative direction and decision making. This role will have several direct reports, both in management and individual contributors.

The Director, Medical Affairs Operations will play a pivotal role in a dynamic, clinical/operational environment by serving as the point person in the management of credentialing operations, overseeing the management of multiple programs/projects/initiatives, as well as, participating in performance improvement plans and activities supporting the Medical Affairs team.

Strategic Planning

• Initiates and develops the strategic plans, policies and procedures for areas of the business where there is need, including content and infrastructure.
• Identifies and develops new business initiatives and opportunities consistent with the mission and strategic direction of the Health System in partnership with Senior Leadership.
• Establishes and measures organizational performance against goals and objectives, ensuring results are defined and measurable and are focused on growth and improving outcomes.
• Interprets changes and ensures credentialing /privileging is in compliance with regulatory rules and guidelines.
• Defines objectives, metrics, and process measures to implement management controls and reporting procedures to ensure that the department has up to date situational awareness of all core issues and operating data pertinent to sound decision making.

Financial Management

• Reviews and monitors financial and capital expenditures.
• Provides financial and administrative oversight and problem resolution guidance.
• Develops and oversees the department budget; advises and assists with expense budget forecasting.

Operational Performance

• Plans and directs the functions of the Medical Affairs Operations.
• Ensures active communication with all external and internal constituencies to establish strong relationships that are complimentary and consistent with organizational goals and strategic needs.
• Ensures credentials and privileges of all members of the medical and professional staff are in conformance with the hospital staff bylaws rules & regulations, hospital policy and procedure, NY State regulations, Joint Commission and CMS standards.
• Serves as an operational resource for internal team members for expedited problem identification and resolution, provision of project-specific updates, and team interactions and deadlines.

HR Development

• Hires, trains, supervises, counsels and evaluates direct reports.
• Mentors developing operational leaders on performance improvement techniques including assisting with strategic planning of initiatives focused on Health System priorities.
• Oversees staff development and training with a focus on productivity and staff retention.
• Conducts and submits probationary and annual performance appraisals of direct reports.

• Bachelor’s Degree in a health care related field required. 
• Masters Degree in a health care related field highly preferred.
• Minimum of 5 years of medical affairs/medical staff services operational leadership experience in a multi-hospital healthcare system is required.
• Experience in managing medical staff quality & governance (e.g., Medical Staff Bylaws, Policies, Corrective Actions, FPPE, OPPE, Hearing & Appeals, etc.) is required.
• 10+ years progressive experience in an academic medical center is required.
• Experience overseeing a Centralized Verification Organization is preferred.
• Experience in project/program management is required.
• Experience overseeing greater than 15 employees is preferred.
• Experience managing a medical affairs database as an enterprise solution is preferred.

Minimum Certification Requirements

• NAMSS Certified Provider Credentialing Specialist (CPCS), Required
• NAMSS Certified Professional Medical Services Management (CPMSM), Required or must obtain within one year of hire

Must have a home office set up conducive for remote work and preferably have experience working in a remote environment.

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $127,044.00 – $190,565.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, 542 – HSO Medical Staff Services – MSH, Mount Sinai Hospital

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report’s Best Hospitals, receiving high “Honor Roll” status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children’s Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.