Director – Product Operations – Center of Excellence

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple – we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders — internal and external – driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!

JOB SUMMARY: As a key leader within the Product Center of Excellence, the Director of Product Operations drives strategic transformation into a product-led organization. This role defines and scales operational frameworks, tools, and insights that enable Product teams to deliver high-impact outcomes efficiently and consistently across the enterprise

JOB ROLES AND RESPONSIBILITIES:

1. Strategic Process Leadership: Lead the design and implementation of enterprise-wide product management frameworks, standards, and best practices. Drive continuous improvement in product planning, prioritization, and execution.
2. Tooling Strategy & Governance: you will lead the development and execution of a strategic roadmap for product tooling across the organization. This includes:
   • Tool Evaluation & Implementation: Assess, select, and deploy tools that align with business objectives and support scalable growth.
   • Governance & Vendor Management: Establish governance frameworks and manage vendor relationships to ensure tools are effectively maintained and optimized.
   • Hands-On Configuration & Administration: In the initial phase, this role will be directly responsible for configuring, administering, and supporting key systems and tools until additional support resources are in place.
3. Cross-Functional Collaboration: Partner with Product, Engineering, Customer Success, and other teams to ensure processes and tools meet evolving business needs and integrate seamlessly into workflows.
4. Cross-Functional Leadership: Serve as a strategic partner to Engineering, Design, Marketing, and Growth teams to optimize product development workflows and tools and ensure alignment with company objectives.
5. Data-Driven Decision Making: Define and oversee key performance indicators (KPIs) and dashboards that measure product health, operational efficiency, and strategic impact. Use insights to inform executive-level decisions.
6. Knowledge & Change Management: Establish and maintain a centralized knowledge hub for product operations. Lead change management initiatives to drive adoption of new processes and tools.
7. Team Leadership & Development: Build and lead a high-performing Product Operations team. Mentor emerging leaders and foster a culture of excellence, innovation, and accountability.
8. Ensure compliance with HIPAA regulations and requirements.
9. Demonstrate Company’s Core Competencies and values held within.
10. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

JOB SCOPE:

The Director of Product Operations plays a strategic leadership role within the Product Center of Excellence, reporting to the Vice President of Product Management and serving as a key advisor on operational excellence. This role drives cross-functional initiatives with enterprise-wide impact, overseeing the development and adoption of scalable product workflows, tooling ecosystems, and performance metrics that align with business objectives. The Director owns budgetary decisions and vendor relationships related to product tools and leads a high-performing team while influencing the broader product organization. Operating with a high degree of autonomy, this role translates strategic goals into actionable plans, fosters cross-functional alignment, and ensures consistent execution across product teams.

Qualifications

JOB REQUIREMENTS (Education, Experience, and Training):

• Minimum of 10 years experience in product management, product ownership, product operations, or related leadership roles
• Proven track record of leading product operations at scale in a complex, matrixed organization.
• Experience influencing executive stakeholders and driving cross-functional alignment.
• Demonstrated success in building and scaling operational frameworks and tooling ecosystems.
• Strong strategic thinking, analytical, and leadership capabilities.
• Ability to translate strategic goals into operational plans and measurable outcomes.
• Required licensures, professional certifications, and/or Board certifications as applicable
• Proven experience implementing scalable processes and tools in a product-led organization.
• Strong understanding product lifecycle and agile methodologies.
• Excellent communication, facilitation, and stakeholder management skills.
• Experience with being a Super User or administrator of tools like Jira, Jira Align, Jira Product Discovery, Aha!, and Confluence, or similar.
• Minimum Bachelor’s Degree or 10 years direct experience.

The salary range for this position is $170K to $180K. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

BENEFITS
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Your benefits will include:
* Medical (PPO & HDHP), dental and vision coverage
* Pre-tax Savings Account (FSA & HSA)
* Life & Disability Insurance
* Paid Parental Leave
* 401(k) company match
* Employee Stock Purchase Plan
* Generous Paid Time Off — accrued based on years of service
o WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
* 10 paid company holidays
* Tuition reimbursement
* Employee Assistance Program
* Sick time benefits — for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits. EEO STATEMENT
Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here. APPLICATION DEADLINE
We will generally accept applications for at least 5 business days from the posting date or as long as the job remains posted.