At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple – we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders — internal and external – driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.
Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!
JOB SUMMARY: The Director of Client Success Strategy is a leadership role, reporting to SVP of Client Success, responsible for shaping and driving the long-term strategic direction of Client Success team. We are seeking a highly strategic and execution-focused leader to serve as a trusted partner to the SVP of Client Success and a key driver of organizational change. If you are a dynamic leader who thrives in fast-paced environments, excels at turning vision into action, and is passionate about driving transformation across teams, processes, and culture, join us! You must be a visionary thinker with strong analytical capabilities, business acumen, and the ability to influence people at all levels of the organization.
JOB ROLE AND RESPONSIBILITIES:
1. Strategic Planning & Execution
* Act as a trusted & strategic advisor to the SVP – Client Success, supporting strategic decision making and organization planning.
* Develop and deliver executive-level presentations, dashboards, and strategic narratives for board meetings, quarterly business reviews, and leadership offsites.
* Lead the annual strategic planning process, aligning cross-functional priorities and translating vision into measurable outcomes.
* Drive initiatives that enhance client satisfaction, retention, and growth through strategic insights and operational execution.
2. Change Leadership
* Champion change management strategies that foster agility, accountability, and innovation across the Client Success organization.
* Monitor team dynamics and performance to advise on people strategies that support transformation and growth.
* Serve as a culture catalyst, helping embed values and behaviors that drive a high performing culture.
3. Operational Excellence
* Identify and resolve operational inefficiencies across Client Success, scaling processes to proactively support growth and impact.
* Own & track KPI’s, performance reporting, delivering data-driven insights to inform executive decisions.
* Lead budget planning, staffing models, and service level optimization in support of SVP Client Success.
4. Cross Functional Leadership
* Lead strategic initiatives across Finance, Marketing, Product, and Operations, ensuring alignment and accountability.
* Facilitate leadership meetings, offsites, and QBRs, driving clarity, follow-through, and strategic storytelling.
* Influence without authority, breaking down silos and fostering collaboration across teams.
5. Market & Competitive Intelligence
* Conduct competitive & market analyses to inform strategic direction and client success innovation.
* Monitor emerging trends, technologies, and regulatory changes that may impact the business.
* Oversee client-facing events & communications, ensuring alignment with brand and growth strategy.
* Leverage Salesforce and Gainsight to manage client pipelines, track CSQLs, and drive engagement.
8. Ensure compliance with HIPAA regulations and requirements.
9. Demonstrate commitment to the Company’s core values.
Qualifications
JOB REQUIREMENTS (Education, Experience, and Training):
- 5+ years in strategic leadership roles within Client Success, Strategy, or Operations; healthcare experience preferred.
- Proven experience supporting C-level executives with strategic planning, presentation development, and organizational transformation.
- Exceptional executive communication skills, including the ability to craft compelling narratives and present to senior stakeholders.
- Strong analytical and project management capabilities; able to synthesize complex data into actionable insights.
- Demonstrated ability to lead change, influence cross-functionally, and operate with discretion and emotional intelligence.
- Bachelor’s degree in Business, Economics, Finance, or related field (or equivalent experience).
- Willingness to travel up to 25%.
The salary range for this position is [$130K to $145K. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.
BENEFITS
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities. Your benefits will include:
* Medical (PPO & HDHP), dental and vision coverage
* Pre-tax Savings Account (FSA & HSA)
* Life & Disability Insurance
* Paid Parental Leave
* 401(k) company match
* Employee Stock Purchase Plan
* Generous Paid Time Off — accrued based on years of service
o WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
* 10 paid company holidays
* Tuition reimbursement
* Employee Assistance Program
* Sick time benefits — for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits
EEO STATEMENT
Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here. APPLICATION DEADLINE
We will generally accept applications for at least 5 business days from the posting date or as long as the job remains posted. # LI – VG1
