About the Team
New Verticals is an exciting team at DoorDash within the Merchant Experience organization that is building and scaling new ways to create and update catalogs for Merchants to sell to our customers on the DoorDash platform. New Verticals includes DashMart, Convenience, Alcohol, Grocery, and Retail businesses. These categories bring about new challenges and opportunities to build something at DoorDash2 from the ground up. Our team ensures quality for ~30 different workflows while supporting the Vendor Management team, Strategy & Operations as well as other cross functional partners. We primarily work in JIRA, Google Sheets and MODE/SQL as well as internal DoorDash tools.
About the Role
As a Merchant Experience Specialist on the Catalog Accuracy and Analysis (CAAT) Tooling team, you’ll play a key role in driving quality assurance, process efficiency, and tooling optimization across complex workflows within OMS (internal DoorDash platforms) and related systems. You’ll analyze trends in large datasets, identify root causes of inefficiencies, and collaborate with Strategy & Operations, Product, ENG, and Vendor Operations to propose and implement scalable solutions. This role requires strong attention to detail, problem-solving skills, and a data-driven mindset. You’ll contribute directly to process documentation, tooling feedback loops, and cross-functional alignment to improve operator experience, accuracy, and automation.
You’re excited about this opportunity because you will…
- Drive efficiency and accuracy by refining and improving CAAT Tooling processes and workflows.
- Perform QA on complex workflows to ensure data integrity and process quality.
- Collaborate cross-functionally with Product, ENG, and S&O to advocate for tooling enhancements and automation opportunities.
- Act as a Tooling Subject Matter Expert (SME) — identifying trends, surfacing insights, and influencing scalable process improvements.
- Utilize Google Sheets, MODE, and other internal tools to analyze performance and generate actionable insights.
- Adapt quickly across multiple workflows to support pilot launches, scaling efforts, and continuous improvement initiatives.
- Support team operations by monitoring trackers, preparing Trend Reports, and assisting with triage or escalations.
- Consistently meet or exceed Task Per Day (TPD) and accuracy metrics while fostering collaboration and knowledge sharing.
- Join a fast-moving, innovative team that values curiosity, precision, and collaboration in driving results.
- Work with team members to ensure the success of the team on a peer level as well as cross functionally with other teams and leadership
- Learn and pivot between a variety of workflows in order to accomplish the greater business goals
We’re excited about you because…
- You have a keen eye for patterns and trends, using data to drive efficiency and process improvement.
- You’re operations-minded and passionate about delivering consistent, high-quality results.
- You thrive in a fast-paced, evolving environment and can easily shift between multiple projects or workflows.
- You’re proficient in Google Sheets and comfortable analyzing data or creating process tools.
- You’re detail-oriented, precise, and committed to accuracy.
- You’re a strong communicator who enjoys collaborating across teams and sharing best practices.
- You bring a problem-solving mindset and curiosity for improving tools and workflows.
We expect this position to be filled by 1/3/25
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay range for this position within the United States, including Illinois and Colorado.$20.30—$34.10 USD
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
