At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
Location: Remote (CET Time Zone)
Working Hours: Shift-based between 08:00 AM and 07:00 PM CET
Languages Required: Fluent in English and Polish
Role Overview:
We are seeking a dedicated and customer-centric Customer Support Specialist to join our remote team. In this role, you will be the first point of contact for our customers, providing support across multiple channels including phone, email, and live chat. Your ability to communicate fluently in both English and Polish will be essential in delivering a seamless customer experience.
Key Responsibilities:
- Handle inbound customer calls with professionalism and empathy.
- Respond to customer inquiries via email, ensuring timely and accurate resolutions.
- Provide real-time support through live chat, maintaining a friendly and helpful tone.
- Troubleshoot customer issues and escalate when necessary.
- Maintain detailed records of customer interactions using internal systems.
- Collaborate with other departments to resolve complex customer issues.
- Uphold a customer-first mindset in every interaction.
Requirements:
- Proven experience in customer service or support roles.
- Excellent verbal and written communication skills in English and Polish.
- Ability to work flexible shifts between 08:00 AM and 07:00 PM CET.
- Strong problem-solving skills and attention to detail.
- Comfortable working remotely and independently.
The role is posted as remote; however, candidates who are located near any one of our locations would be required to work on site at least three days per week.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
Posting may be closed earlier due to high volume of applicants.
