# Technical Support Engineer (Blockchain & Backend) Remote from[APAC](https://jobicy.com/job-region/apac.md), [UAE](https://jobicy.com/job-region/united-arab-emirates.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Technical Support](https://jobicy.com/categories/technical-support.md) Employment type Full Time, Job posted25 Jun 2026Apply before25 Jul 2026Experience level Senior Views / Applies 56 / 12 [About company](https://jobicy.com/company/binance.md) [Share](#share) About [Binance](https://jobicy.com/company/binance.md) To increase the freedom of money globally through blockchain technology and cryptocurrency. * [Financial Services](https://jobicy.com/company-category/financial-services.md) * 2017 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. As a Tier 3 Technical Support Engineer, you will resolve complex technical issues and closely collaborate with backend development teams. Your main focus will be expert-level troubleshooting, with additional opportunities to engage in backend tasks related to Java, Spring Boot microservices, APIs, and blockchain technologies. ## Responsibilities: * Provide advanced (Tier 3) technical support, ensuring fast issue identification, resolution, and escalation when needed. * Work closely with Tier 1 and Tier 2 support, DevOps, and backend developers to solve code-level and system-level issues. * Design, develop, and maintain internal automation tools to optimize workflow and reduce manual processes. * Build dashboards and monitoring solutions to track system performance and incident trends. * Collaborate with backend teams using Java / Spring Boot to troubleshoot and enhance APIs and microservices. * Document troubleshooting processes, root cause analyses, and best practices for the internal knowledge base. * Support incident management, ensuring 24/7 stability of Binance’s trading platform and related systems. * Continuously explore new technologies and best practices in backend, automation, and Web3 infrastructure. ## Requirements: * Bachelor’s degree in Computer Science, Software Engineering, or related field. * 2-10 years of experience in technical support, DevOps, or backend engineering for large-scale systems. * Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms. * Proficiency in AI tools such as Claude Code for vibe coding and QA; proficiency in writing AI Agent skills, utilizing AI to analyze logs and databases for troubleshooting and data analysis; proficiency in using AI agents to automate task management. * Proficiency in Java (preferred), Python, or Rust; experience with Spring Boot and microservices is a plus. * Hands-on experience with Linux, Kubernetes, and CI/CD pipelines. * Familiar with network protocols (HTTP, TCP/IP) and RESTful API troubleshooting. * Knowledge of MySQL and performance tuning; NoSQL (MongoDB, Redis) is a plus. * Fluent in English and Mandarin, to coordinate with global stakeholders. Preferred Qualifications * Background in Java backend development and microservice troubleshooting. * Experience in payment systems, fintech, or Web3 infrastructure. * Understanding of blockchain fundamentals and curiosity about DeFi, Web3, or AI-driven systems. ## Team Growth Opportunities * Be part of a global tech team supporting millions of users. * Work at the intersection of engineering, operations, and customer experience. * Learn from top engineers in infrastructure, middleware, and backend systems, with clear growth paths toward full-stack expertise. * Make an impact in the fast-evolving crypto and Web3 ecosystem. Why Binance• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team) Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.By submitting a job application, you confirm that you have read and agree to our [Candidate Privacy Notice](https://www.binance.com/en/candidate/privacy/notice). Show more [Apply now >](https://jobicy.com/jobs/142501-technical-support-engineer-blockchain-backend.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## How to apply ## See a few more Similar Technical Support remote jobs * ![Astronomer logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/08/7a77cfb5b26b29196d5ed8cd14a3103a.jpg) Astronomer [Customer Reliability Engineer – Infrastructure](https://jobicy.com/jobs/147812-customer-reliability-engineer-infrastructure.md) Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. 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