# Customer Technical Support Engineer (FTC) – French Speaker Remote from[Canada](https://jobicy.com/job-region/canada.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Technical Support](https://jobicy.com/categories/technical-support.md) Employment type Full Time, Job posted26 Jun 2026Apply before26 Jul 2026Experience level Midweight Views / Applies 264 / 25 [About company](https://jobicy.com/company/masabi.md) [Share](#share) About [Masabi](https://jobicy.com/company/masabi.md) Fare Payments for Public Transport Made Simple * [Computer Software](https://jobicy.com/company-category/software.md) * 2012 Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? 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Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary Masabi is seeking a French-speaking Customer Technical Support Engineer for a 6-month fixed-term contract. The role involves providing 1st and 2nd line technical support to transit agencies and technology partners, troubleshooting platform and hardware issues, and delivering remote training. The position is fully remote, based in Canada, and requires fluency in French and English. Ideal candidates have client-facing technical support experience, strong problem-solving skills, and familiarity with tools like Salesforce or Zendesk. ### Role DNA Job Complexity Easy Hard AI Insight The role requires a blend of technical troubleshooting, customer communication, and language skills, but is considered intermediate-level. It demands structured problem-solving and familiarity with support tools, but does not require advanced engineering expertise. ### Salary Analysis Median Highly Competitive $55,000US Market $40k – 70k 0 $77k AI Insight The salary range is not provided in the listing, so an estimated median of $55,000 is based on similar Customer Technical Support Engineer roles in Canada. The market range for this role is typically $40,000 to $70,000, depending on experience and location. ### Core Skills Required [French Speaker](https://jobicy.com/jobs?search_keywords=French+Speaker.md) [Technical Support](https://jobicy.com/jobs?search_keywords=Technical+Support.md) [Customer Service](https://jobicy.com/jobs?search_keywords=Customer+Service.md) [Troubleshooting](https://jobicy.com/jobs?search_keywords=Troubleshooting.md) [Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md) [Zendesk](https://jobicy.com/jobs?search_keywords=Zendesk.md) [SQL](https://jobicy.com/jobs?search_keywords=SQL.md) [REST APIs](https://jobicy.com/jobs?search_keywords=REST+APIs.md) [Remote Work](https://jobicy.com/jobs?search_keywords=Remote+Work.md) [Transit Industry](https://jobicy.com/jobs?search_keywords=Transit+Industry.md) ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Customer Technical Support Engineer position at Masabi. With my background in technical support and fluency in French and English, I am confident I can deliver excellent customer experiences to your transit agency clients. My experience with troubleshooting platforms and hardware, along with my proficiency in tools like Salesforce and Zendesk, aligns well with the responsibilities outlined. I thrive in fast-paced environments and enjoy collaborating with cross-functional teams to resolve issues efficiently. I am particularly drawn to Masabi's mission of revolutionizing fare payments and would be honored to contribute to your innovative Justride platform. Thank you for considering my application. I look forward to the possibility of discussing how my skills can benefit your team. Sincerely, [Your Name] Copy ### Sample Interview Questions Can you describe a time when you had to troubleshoot a complex technical issue for a customer? How did you approach it?I once helped a customer whose mobile ticketing app was failing to generate tickets. I first gathered details about the issue, then replicated the problem in our test environment. I discovered a backend API timeout and coordinated with the engineering team to increase the timeout limit. I kept the customer updated throughout and verified the fix before closing the ticket.How do you prioritize and manage multiple support tickets with varying urgency?I use a triage system: critical issues affecting many users get immediate attention, while lower-priority items are scheduled. I use tools like Zendesk to categorize tickets and set SLAs. I also communicate expected timelines to customers to manage expectations.Describe your experience with relational databases. Can you write a SQL query to find all users who have not logged in for 30 days?Yes, I have used SQL to query databases for troubleshooting. For example: SELECT user_id FROM users WHERE last_login < NOW() - INTERVAL 30 DAY;How would you handle a situation where a customer is frustrated and you cannot immediately resolve their issue?I would first empathize with the customer, apologize for the inconvenience, and assure them I am working on it. I would explain the steps I am taking and provide a realistic timeline for a follow-up. I would also escalate internally if needed and ensure the customer feels heard.Why do you want to work at Masabi, and how does your French language skill add value?I am passionate about technology that improves public transit, and Masabi's Justride platform is industry-leading. My fluency in French allows me to support French-speaking customers effectively, ensuring clear communication and a positive experience for all users. About Us_ // At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel. Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit. Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what. The Role_ // We’re looking for a Customer Technical Support Engineer to join our team on a fixed-term basis for 6 months. You’ll be on the front lines supporting leading transit agencies and technology partners around the world. Your mission is to deliver an excellent customer experience by applying your technical expertise to investigate and resolve issues thoughtfully and effectively. You’ll act as a trusted partner to our customers, supporting them through a range of technical challenges across our platform and hardware systems. Whether you’re coordinating incident responses, contributing to product improvements, or delivering remote training, you’ll play an important role in creating a smooth and positive experience for agencies and riders alike. This is a dynamic, hands-on role with great opportunities to continue learning, growing your technical skills, and making a meaningful impact. Location_ // This role is only open to candidates based in Canada and is fully remote. Fluency in French is mandatory for this position. Responsibilities_ * Act as the primary contact for 1st and 2nd line technical support via phone and email * Diagnose and troubleshoot incidents, working closely with Product and Engineering to ensure timely and effective resolution * Manage incident reports, customer communications, and escalations, maintaining clear and supportive communication throughout * Resolve technical and non-technical issues in a professional, empathetic, and customer-focused way * Investigate platform and hardware issues across our Justride system * Assist with customer configurations for special events and ticketing programs * Deliver training to customers via video conferencing and occasional in-person sessions * Create and maintain internal documentation, FAQs, and technical reference materials * Build a strong understanding of our products and how they’re used in real-world scenarios * Participate in on-call rotations during critical launches and go-live periods About You_ * Proven experience in a client-facing technical support or engineering role * Strong technical skills with a structured and thoughtful approach to problem solving * Fluency in French and excellent communication skills in both French and English * Comfortable working both independently and collaboratively in fast-paced environments * Familiar with support tools and platforms such as Salesforce or Zendesk * Enjoy sharing knowledge and supporting others Nice to Have_ * Experience with relational databases (SQL) * Knowledge of frontend, backend or mobile tech (HTML, CSS, JavaScript, JSON, Swift, Objective C, Kotlin, Java) * Familiarity with REST APIs and version control systems like Git * Experience with cloud platforms, especially AWS * Background in the transit or mobility industry Some of Our Benefits_ * 20 days of vacation per year (in addition to regional public holidays). On top of this, our office is shut every year between Christmas and New Year, totaling 28+ days of vacation * Private Healthcare and Life Insurance via GP (EOR) * Menopause support * Corporate workstation * Training allowance of up to $1300 CAD per year * $325 CAD per year to spend on your home office * $50 CAD per month in team building * Ability to work for up to 3 months per year from any country in the world * Enhanced family leave Careers at Masabi are for people going places – driven by a mission to make transit fair and accessible for all. // We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work. Whoever you are, just be yourself. // We welcome applications from underrepresented groups, including disabled and neurodivergent people, and can make adjustments at any stage of the process. You’re also welcome to share your pronouns whenever you feel comfortable. Together, we simplify journeys, remove barriers, and improve daily life for millions. Why Join Masabi? * Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are. * Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey. * Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load. We’re already powering journeys – are you ready to join us? Show more [Apply now >](https://jobicy.com/jobs/143588-customer-technical-support-engineer-ftc-french-speaker.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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