# Customer Operations Associate I Remote from[Canada](https://jobicy.com/job-region/canada.md)Salary, yearly, CAD 39,000 - 59,000Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted25 Jun 2026Apply before25 Jul 2026Experience level Midweight Views / Applies 488 / 84 [About company](https://jobicy.com/company/affirm.md) [Share](#share) About [Affirm](https://jobicy.com/company/affirm.md) Buy now. Pay later. Simple and transparent financing. * [Financial Services](https://jobicy.com/company-category/financial-services.md) * 2012 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary Affirm is looking for a Customer Operations Associate I to resolve complex customer inquiries via email and phone, maintain quality assurance scores, and collaborate cross-functionally. The role requires 1-3 years of omnichannel customer service experience, strong communication skills, and the ability to work evenings and weekends. The position is remote-first within Canada, with a pay range of $39,000-$59,000 CAD. This is an entry-level role focused on customer support and process improvement. ### Role DNA Job Complexity Easy Hard AI Insight This is an entry-level operations role requiring 1-3 years of experience, with clear expectations and training provided. The difficulty is low to moderate due to the structured nature of the work and support from the team. ### Salary Analysis Median Market Rate CAD49,000CA Market CAD35k – 70k 0 CAD77k AI Insight The offered salary range of $39,000-$59,000 CAD is competitive for an entry-level Customer Operations Associate in Canada, aligning with market rates. The median of $49,000 CAD is reasonable given the required experience and remote nature of the role. ### Core Skills Required [Customer Support](https://jobicy.com/jobs?search_keywords=Customer+Support.md) [Omnichannel Communication](https://jobicy.com/jobs?search_keywords=Omnichannel+Communication.md) [Problem Solving](https://jobicy.com/jobs?search_keywords=Problem+Solving.md) [Financial Services](https://jobicy.com/jobs?search_keywords=Financial+Services.md) [Quality Assurance](https://jobicy.com/jobs?search_keywords=Quality+Assurance.md) [Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Crossfunctional+Collaboration.md) [Google Workspace](https://jobicy.com/jobs?search_keywords=Google+Workspace.md) [KPI Management](https://jobicy.com/jobs?search_keywords=KPI+Management.md) [Email Support](https://jobicy.com/jobs?search_keywords=Email+Support.md) [Process Improvement](https://jobicy.com/jobs?search_keywords=Process+Improvement.md) ### Cover Letter Sample I am excited to apply for the Customer Operations Associate I position at Affirm. With over 2 years of experience in omnichannel customer support within the financial industry, I have developed strong problem-solving skills and a commitment to delivering high-quality service. I am particularly drawn to Affirm's mission of providing honest and transparent financial products. My background in resolving complex inquiries and collaborating with cross-functional teams aligns well with the responsibilities of this role. I am comfortable working with KPIs and using tools like Google Workspace to drive performance. I am eager to contribute to Affirm's customer operations team and grow my career in a dynamic environment. Thank you for considering my application. I look forward to discussing how my skills can support Affirm's goals. Copy ### Sample Interview Questions Can you describe a time when you had to handle a difficult customer complaint via email or phone? How did you resolve it?In my previous role, a customer was upset about a billing error. I listened actively, apologized, and investigated the issue. I discovered a system glitch and escalated it to the tech team while providing the customer with a temporary credit. I followed up until the issue was resolved, ensuring the customer felt heard and valued.How do you prioritize tasks when handling multiple customer inquiries at once?I use a combination of urgency and impact. For example, I address time-sensitive issues like payment problems first, then move to less critical inquiries. I also use tools like email filters and task lists to stay organized, and I communicate with my team if I need support managing the workload.This role requires working evenings and weekends. How do you maintain work-life balance with a non-traditional schedule?I plan my schedule in advance, ensuring I have dedicated time for rest and personal activities. I also set boundaries, such as not checking work emails during my off-hours, and I communicate my availability clearly with my team. I find that a consistent routine helps me stay productive and balanced.Can you give an example of how you used analytical thinking to solve a problem in a customer service context?I noticed a pattern of customers asking about a specific feature that was not well-documented. I analyzed the inquiries and identified that the confusion stemmed from a recent update. I created a FAQ document and shared it with the team, which reduced similar inquiries by 30%.How do you stay motivated when dealing with repetitive or challenging customer issues?I focus on the positive impact I can make for each customer. I also set personal goals, such as improving my response time or quality scores. Additionally, I take short breaks to reset and remind myself that every interaction is an opportunity to learn and improve. Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm strives to be an honest and transparent financial company that is a leader in the Buy Now Pay Later industry. Affirm does this by giving consumers the financial flexibility without any hidden fees or compounding interest. Affirm seeks to provide better financial products to improve the lives of consumers and we are looking for an Operations Associate who will join our team to humbly serve our customers. As part of our Customer Operations team, Operations Associates ensure timely and accurate resolution of complex customer inquiries through omni-channel communication, and partner with cross-functional teams to implement new systems and products. Our ideal candidate is ready to learn and develop their career as a part of a dynamic and collaborative team. What you’ll do * Resolve escalated customer inquiries via predominantly email, with occasional need for phone calls to support customers. * Responsible for maintaining a high level of professionalism and maintaining excellent Quality Assurance scores with clients while working to establish a positive rapport * Utilization of your in-depth product and financial knowledge to communicate, investigate, and resolve customer issues on a larger variety of case types. * Participate and assist in ongoing training to develop new skills and responsibilities * Help identify trends and areas of improvement including agent coaching, quality monitoring and product features * Participate in the incubation phase of new products and features and assist with ad-hoc projects as needed * Responsible for independently managing schedules and emails channels in order to drive higher productivity performance and quality scores. * Proactive willingness to collaborate cross-functionally with other Affirm teams to analyze, assess and resolve complex customer issues * Opportunity to participate in voluntary specialized processes in addition to day to day responsibilities * Initiate document creation, including meeting minutes, N-Pagers, and procedural updates What we look for * Willingness to support operation functions on evenings, weekends and public holidays * Excellent verbal and written communication skills * Capable of delivering high quality work independently and/or virtually while remaining flexible in a fast-growth environment * 1-3 years required experience interacting with customers in an omnichannel environment (phone, email, chat, etc) * Experience within the financial industry is a plus * Sound judgment and proactive problem solving skills * Ability to apply analytical thinking in decision making with keen organizational skills and attention to detail * Team player with an interest in collaborating with and learning from cross-functional partners * Strong follow-through and ability to manage competing priorities * Mac (iOS) and Google Workspace (formerly G Suite) knowledge a plus * Comfortable with working with Key Performance Indicators (KPIs) to assess and drive performance Pay Grade – B Equity Grade – 1 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) CAN base pay range per year: $39,000 – $59,000 CAD Please note that visa sponsorship is not available for this position. This posting is for an existing vacancy. #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: * Health care coverage – Affirm covers all premiums for all levels of coverage for you and your dependents * Flexible Spending Wallets – generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses * Time off – competitive vacation and holiday schedules allowing you to take time off to rest and recharge * ESPP – An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking “Submit Application,” you acknowledge that you have read Affirm’s [Global Candidate Privacy Notice](https://www.affirm.com/global-candidate-privacy-notice) and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein. 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