# Platform Support Engineer (Remote – Mexico Only) Remote from[Mexico](https://jobicy.com/job-region/mexico.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Technical Support](https://jobicy.com/categories/technical-support.md) Employment type Full Time, Job posted27 Jun 2026Apply before27 Jul 2026Experience level Midweight Views / Applies 162 / 57 [About company](https://jobicy.com/company/varicent.md) [Share](#share) About [Varicent](https://jobicy.com/company/varicent.md) Own Your Revenue Growth * [Computer Software](https://jobicy.com/company-category/software.md) * 2005 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary Varicent is seeking a Platform Support Engineer for a remote role based in Mexico. The position involves providing technical support for their SaaS solutions, troubleshooting issues, and collaborating with cross-functional teams. Candidates need 2+ years of technical experience, familiarity with SQL and client-server architecture, and B2 English proficiency. The role is critical for maintaining high customer satisfaction and driving product adoption. ### Role DNA Job Complexity Easy Hard AI Insight The role requires a moderate blend of technical skills (SQL, SaaS) and communication, but with 2+ years experience it's accessible to intermediate professionals. ### Salary Analysis Median Market Rate $55,000US Market $40k – 80k 0 $88k AI Insight Salary not provided. Estimated median for this role in Mexico is $55,000 USD based on market data for SaaS support engineers. ### Core Skills Required [SaaS Support](https://jobicy.com/jobs?search_keywords=SaaS+Support.md) [SQL](https://jobicy.com/jobs?search_keywords=SQL.md) [Troubleshooting](https://jobicy.com/jobs?search_keywords=Troubleshooting.md) [Customer Success](https://jobicy.com/jobs?search_keywords=Customer+Success.md) [Client-Server Architecture](https://jobicy.com/jobs?search_keywords=ClientServer+Architecture.md) [CRM](https://jobicy.com/jobs?search_keywords=CRM.md) [Technical Support](https://jobicy.com/jobs?search_keywords=Technical+Support.md) [Communication](https://jobicy.com/jobs?search_keywords=Communication.md) [Remote](https://jobicy.com/jobs?search_keywords=Remote.md) [Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Crossfunctional+Collaboration.md) ### Cover Letter Sample Dear Hiring Manager, I am writing to express my interest in the Platform Support Engineer position at Varicent. With over 2 years of experience in technical support for SaaS platforms, I have developed strong troubleshooting skills and proficiency in SQL and client-server architecture. In my previous role, I successfully resolved complex technical issues, maintained high customer satisfaction, and collaborated with development teams to enhance product functionality. I am confident that my technical expertise and communication skills align well with Varicent's commitment to customer success. I am excited about the opportunity to contribute to a market-leading SPM company and would welcome the chance to discuss how I can add value to your team. Thank you for considering my application. Sincerely, [Your Name] Copy ### Sample Interview Questions Can you describe a time when you resolved a complex technical issue for a customer? What steps did you take?I once had a customer whose web application was timing out. I first gathered logs and replicated the issue in a test environment. I identified a database connection pool exhaustion and worked with the DBA to increase the pool size, then communicated the fix to the customer.How do you prioritize support tickets when multiple issues arise simultaneously?I assess the severity and impact on the customer's business. Critical issues get immediate attention, while lower-priority tickets are scheduled. I also communicate expected timelines to customers to manage expectations.Explain the difference between a left join and an inner join in SQL.An inner join returns only rows where there is a match in both tables. A left join returns all rows from the left table and matched rows from the right table; if no match, NULLs appear for right table columns.Describe your experience with SaaS platforms and how you handle customer data security.I have worked with SaaS platforms for over 2 years, ensuring data security by following best practices like using encrypted connections, managing access controls, and never sharing credentials. I also adhere to GDPR and SOC2 requirements.How do you stay current with new technologies and product updates?I regularly read tech blogs, participate in webinars, and take online courses. I also review product release notes and attend internal training sessions to stay updated on new features. At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody’s, Stryker and hundreds more. Here’s why you’ll thrive at Varicent: * Innovate with Purpose: Build impactful solutions for customers worldwide. * Join Excellence: Work in a diverse, collaborative, and innovative team. * Shape the Future: Lead in redefining revenue optimization. * Grow Together: Unlock your potential in a supportive environment. Join us at Varicent—where your talent and ambition meet limitless opportunities for success! THE OPPORTUNITY Our Technical Support Team serves as the frontline of customer success, specializing in providing expert assistance to users navigating our SaaS solutions. They troubleshoot technical challenges, answer complex queries, and ensure that customers can maximize the value of our products. Beyond solving immediate issues, the team collaborates closely with product and development teams to report bugs, contribute to product enhancements, and share insights into user experiences. Their ultimate goal is to deliver exceptional service, foster customer satisfaction, and enable seamless adoption of our technology across diverse use cases. THE TEAM The Technical Analyst I works with clients to resolve issues, lead conversations and coordinate activities across departments, and reproduces issues to maintain high client satisfaction. As a Technical Analyst you will have the opportunity to work side-by-side with some of the most experienced technology leaders for both on-premises and SaaS products to support our customers/business partners and connect with them by video conference, email and CRM and other state of the art communication methods. You will also be exposed to a variety of technologies and take responsibility for the creation of a positive customer experience. Technical Analysts are at the center of our after-sales value proposition to our clients, and you will lead conversations and coordinate activities with experts and leaders across departments and divisions in Varicent. WHAT YOU BRING Technical Skills * 2+ Years of relevant technical experience. * Proven experience working with SaaS platforms (mandatory) * Familiar with relational databases concepts, both basic administration and SQL scripting. * Familiar with client server architecture. * Ability to communicate clearly (both verbally and in written form) technical instructions to people with limited experience. * Sharing best practices for the utilization and deployment of Varicent products. * Help customers maximize their product’s business value. * Troubleshooting experience for web-based applications. Collaboration and Communication: * CEFR B2 level English proficiency or higher is required. * Ability to work and collaborate effectively in cross-functional teams. WHAT YOU’LL DO * Resolve technical problems by troubleshooting incidents, including but not limited to collecting detailed problem description, traces, log files, and replication. * Communicate progress of investigation with clients while ensuring all related records are properly updated in the CRM system. * Proficient in utilizing all support tools and processes to resolve cases. * Share best practices for the utilization and deployment of Varicent products. * Support KPI targets (SLA, QA, Resolution, etc.). * Available for scheduled weekend coverage for on call rotation . 1-3 MONTHS * Efficiently familiarize oneself with the organization’s systems, processes, and team dynamics. * Establish a working knowledge of key technologies and tools relevant to the role. * Complete Training and start solving support cases. 4-6 MONTHS * Demonstrate proficiency in using relevant analytical tools and technologies. * Be able to solve 90% of cases without need for assistance. * Actively contribute to team projects and initiatives. 7 MONTHS & BEYOND * Be able to solve 99% of cases without assistance, help build knowledge for the rest of team. * Conduct in-depth analysis of complex technical issues and provide well-reasoned solutions. * Proactively anticipate and address potential challenges before they escalate. * Build and maintain positive relationships with key stakeholders. Note * Candidates selected for this position will be hired by Varicent’s designated professional employer organization. Your employment may be transferred to a local Varicent entity in the future. In such event, Varicent may recognize your seniority and provide you with comparable role, responsibilities and benefits. We are excited to welcome you and support you throughout this journey! * This role requires employees to work within Eastern Standard Time (EST) business hours. While we are open to candidates from outside the EST time zone, please be prepared to adjust your working hours to align with this time zone. Flexibility will be essential to ensure seamless collaboration with the team and stakeholders. * This position is fully remote. We embrace a results-driven work culture, focusing on performance and collaboration over location. As part of our team, you’ll have the opportunity to build a work-life balance that suits you, while staying connected with a diverse, global team through virtual tools and regular online communication. Whether you’re working from home or a co-working space we’re committed to supporting you with the resources and autonomy needed to succeed in a remote environment. Benefits * Market Leading Compensation Package. * Wellness Programs to Support Health and Wellbeing. * Working with the latest tools and technologies in a fast-paced environment. * Remote Work Flexibility. * Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance. * Annual Time Off: Time off is provided in accordance with applicable legislative requirements. * Global Connected Culture: Hubs in Romania, UK, US, Canada. * Dynamic Work Culture: Thrive in our innovative and multicultural environment. * Grow with Us: Continuous development opportunities. Want to Learn More About Us? Check out these Resources Below: * [Varicent Blog ](https://www.varicent.com/blog?utm_source=Google&utm_campaign=DN_Google_US_Brand&utm_content=Brand_Product_Tour_Page_Fall+AO+Refreshct_Tour_Page_Always_On&utm_medium=paidsearch&_gl=1*qhz6pt*_up*MQ..&gclid=Cj0KCQjwtsy1BhD7ARIsAHOi4xbc72l3bTLx9rhjxbs2lsK9V7zbHda2nAeNVMaIchjVBLSiegt1Yc0aAl3WEALw_wcB) * [Varicent Careers Blog](https://www.varicent.com/careers-blog?utm_source=Google&utm_campaign=DN_Google_US_Brand&utm_content=Brand_Product_Tour_Page_Fall+AO+Refreshct_Tour_Page_Always_On&utm_medium=paidsearch&_gl=1*1vxffxk*_up*MQ..&gclid=Cj0KCQjwtsy1BhD7ARIsAHOi4xbc72l3bTLx9rhjxbs2lsK9V7zbHda2nAeNVMaIchjVBLSiegt1Yc0aAl3WEALw_wcB) * [Varicent LinkedIn Page](https://www.linkedin.com/company/varicent/) * [Varicent X Page](https://x.com/i/flow/login?redirect_after_login=%2Fthisisvaricent) * [Varicent Instagram Page](https://www.instagram.com/accounts/login/?next=https%3A%2F%2Fwww.instagram.com%2Fthisisvaricent%2F%3Fhl%3Den&is_from_rle) * [Varicent Facebook Page](https://www.facebook.com/varicent/) Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@varicent.com Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our[ Job Applicant Privacy Notice](https://www.varicent.com/recruitment-portal-privacy-notice) and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact Show more [Apply now >](https://jobicy.com/jobs/143687-platform-support-engineer-remote-mexico-only.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## How to apply ## See a few more Similar Technical Support remote jobs * ![Autodesk logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/03/983ea436405fa9ab72f858e1f1b874a7.jpeg) Autodesk [Account Technical Lead (ATL), Enterprise Accounts](https://jobicy.com/jobs/147706-account-technical-lead-atl-enterprise-accounts.md) Job Requisition ID #26WD99448Position OvevriewThe Account Technical Lead (ATL), Enterprise Accounts, leads high-complexity technical engagements, independently drives enterprise discovery, architects detailed solution designs, and develops the Customer Technical Vision (CTV)…. ![APAC flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/apac.svg) ![Australia flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/au.svg) APAC, AU•Full TimeNEW* ![UpGuard logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/474a12c7-221.png) UpGuard [Customer Sales Engineer](https://jobicy.com/jobs/142390-customer-sales-engineer.md) Who are we?At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals… ![UK flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/gb.svg) GB•Full TimeNEW* ![AlphaSense logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/01960e94-221.jpg) AlphaSense [Senior Associate, Revenue Tools – Customer & Product Support](https://jobicy.com/jobs/143427-senior-associate-revenue-tools-customer-product-support.md) About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 88k-120k/year* ![Varicent logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/c86166a8-221.jpeg) Varicent [Technical Application Engineer (Remote – Mexico Only)](https://jobicy.com/jobs/143688-technical-application-engineer-remote-mexico-only.md) At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market… ![Mexico flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/mx.svg) MX•Full TimeNEW* ![Masabi logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/f2355465-221.png) Masabi [Customer Technical Support Engineer (FTC) – French Speaker](https://jobicy.com/jobs/143588-customer-technical-support-engineer-ftc-french-speaker.md) About Us_// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy… ![Canada flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/ca.svg) CA•Full TimeNEW* ![Varicent logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/c86166a8-221.jpeg) Varicent [Production Support Engineer – SQL (Remote – Mexico Only)](https://jobicy.com/jobs/143689-production-support-engineer-sql-remote-mexico-only.md) At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market… ![Mexico flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/mx.svg) MX•Full TimeJun 26* ![Varicent logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/c86166a8-221.jpeg) Varicent [Technical Solutions Analyst (Remote – Mexico Only)](https://jobicy.com/jobs/143690-technical-solutions-analyst-remote-mexico-only.md) At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market… ![Mexico flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/mx.svg) MX•Full TimeJun 26* ![Leidos logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/12/a037fdd7c89237d1e8378e4474d2bfa1.png) Leidos [HPC Advanced Customer Support Specialist](https://jobicy.com/jobs/147129-hpc-advanced-customer-support-specialist.md) Job DescriptionIf you’re interested in being a part of an extraordinary mission, working with our customer who runs the DoD’s largest supercomputing centers and operating some of the most powerful… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 82,550-149,225/year* ![Astronomer logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/08/7a77cfb5b26b29196d5ed8cd14a3103a.jpg) Astronomer [Customer Reliability Engineer – Infrastructure](https://jobicy.com/jobs/147812-customer-reliability-engineer-infrastructure.md) Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 125k-130k/year* ![Astronomer logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/08/7a77cfb5b26b29196d5ed8cd14a3103a.jpg) Astronomer [Customer Reliability Engineer, Airflow](https://jobicy.com/jobs/147810-customer-reliability-engineer-airflow.md) Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 125k-130k/year [More Jobs](https://jobicy.com/jobs.md)