# Customer Experience Specialist Remote from[UK](https://jobicy.com/job-region/uk.md)Salary, yearly, GBP 32,000 - 32,000Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted25 Jun 2026Apply before25 Jul 2026Views / Applies 739 / 223 [About company](https://jobicy.com/company/quince.md) [Share](#share) About [Quince](https://jobicy.com/company/quince.md) Luxury home goods direct from the source. * [Retail](https://jobicy.com/company-category/retail.md) * 2018 Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary Quince is a DTC brand disrupting retail by offering high-quality essentials at low prices through a just-in-time model. The Customer Experience Specialist role involves delivering empathetic support across multiple channels, solving problems, and sharing insights to improve service. This remote UK-based position requires occasional travel for training and meetings. The role offers clear growth paths into specialization, leadership, or training. Quince values customer-centricity, ownership, and adaptability. ### Role DNA Job Complexity Easy Hard AI Insight The role requires empathy, communication skills, and product knowledge, but is entry-level with structured training and clear responsibilities. ### Salary Analysis Median Market Rate GBP32,000UK Market GBP25k – 45k 0 GBP50k AI Insight The offered salary of £32,000 is competitive for a UK-based Customer Experience Specialist role, falling near the median for entry-level positions. It includes performance bonuses and regular increases, making it attractive for growth. ### Core Skills Required [Customer Experience](https://jobicy.com/jobs?search_keywords=Customer+Experience.md) [Empathy](https://jobicy.com/jobs?search_keywords=Empathy.md) [Communication](https://jobicy.com/jobs?search_keywords=Communication.md) [Problem Solving](https://jobicy.com/jobs?search_keywords=Problem+Solving.md) [Product Knowledge](https://jobicy.com/jobs?search_keywords=Product+Knowledge.md) [Digital Tools](https://jobicy.com/jobs?search_keywords=Digital+Tools.md) [Adaptability](https://jobicy.com/jobs?search_keywords=Adaptability.md) [Team Collaboration](https://jobicy.com/jobs?search_keywords=Team+Collaboration.md) [Conflict Resolution](https://jobicy.com/jobs?search_keywords=Conflict+Resolution.md) [Active Listening](https://jobicy.com/jobs?search_keywords=Active+Listening.md) ### Cover Letter Sample I am excited to apply for the Customer Experience Specialist role at Quince. Your mission to democratize luxury and offer high-quality essentials at radical prices deeply resonates with my passion for customer-centric retail. With strong communication skills and a knack for empathetic problem-solving, I am confident in delivering the thoughtful service Quince is known for. In my previous role, I consistently turned customer challenges into positive experiences, earning high satisfaction scores. I am comfortable with digital tools and eager to become a product expert to guide customers authentically. I thrive in fast-paced environments and am committed to ownership and continuous improvement. I am drawn to Quince's culture of ownership and growth opportunities, and I look forward to contributing to your team's success. Thank you for considering my application. Copy ### Sample Interview Questions Can you describe a time you turned a dissatisfied customer into a loyal advocate?In my previous role, a customer received a damaged item. I apologized sincerely, arranged a replacement immediately, and offered a discount on their next purchase. I followed up to ensure satisfaction, and they became a repeat customer.How do you handle multiple customer inquiries simultaneously while maintaining quality?I prioritize urgent issues, use CRM tools to track conversations, and take notes to ensure no detail is missed. I stay calm and focused, and if overwhelmed, I communicate proactively with the team.What does 'Customer First' mean to you?It means putting the customer's needs at the heart of every decision, listening actively, and going the extra mile to ensure they feel valued. It's about building trust and long-term relationships.How do you stay updated on product knowledge in a fast-changing environment?I regularly review product updates, attend training sessions, and ask team members for insights. I also test products when possible to provide authentic recommendations.Tell me about a time you identified a recurring customer issue and suggested a process improvement.I noticed many customers asked about return policies. I suggested adding a clear FAQ section on the website and created a template response, reducing inquiry volume by 20% and improving response time. ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: * Customer First: We prioritize customer satisfaction in every decision. * High Quality: True quality means premium materials and rigorous production standards you can feel good about. * Essential Design: We focus on timeless, functional essentials instead of chasing trends. * Always a Better Deal: Innovation and transparency ensure value for both customers and partners. * Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. OUR TEAM AND SUCCESS At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. THE ROLE Join Quince as a Customer Experience Associate and deliver thoughtful, high-quality service across chat, email, phone, and social channels. Solve problems with empathy, guide them authentically, and share insights that improve our service. Grow your career with clear paths in specialization, leadership, and training while building trust and loyalty every day. This is a remote position (UK-based) with requirement to travel to Leeds, Manchester or London for training and occasional in-person meetings and team gatherings. Responsibilities * Own each customer interaction from start to finish, ensuring clarity, care, and confidence. * Resolve issues with empathy, turning challenges into positive experiences. * Navigate tools efficiently while keeping the human touch. * Share insights and recurring patterns to help improve the experience. * Become a product expert to guide customers authentically. What You Bring * Digital Intelligence: Comfortable adopting new tools to enhance service. * Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions. * Ownership: Takes full responsibility for outcomes and anticipates customer needs. * Adaptability: Thrives amid change while maintaining calm and consistency. Growth Opportunities * Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness) * Leadership Tracks: Senior Associate → Team Lead → CX Manager * Enablement Tracks: Quality & Training or Workforce Management Why You’ll Love Working Here * Impactful work shaping customer loyalty * Culture of ownership and autonomy * Continuous growth in a fast-paced premium e-commerce-brand environment * Beautiful products, transparent pricing, and happy customers Compensation & Benefits * Increases every 6 months until 2 years. * Monthly performance bonus * 3-week paid training and onboarding * Set schedule with guaranteed hours * Referral bonuses of up to £800 Additional note: Up to the first 3 weeks of employment are mandatory onsite training, held Monday through Friday, 9:00 AM – 6:00 PM GMT in either London, Leeds or Manchester. Full attendance is required—no absences will be permitted during this period. All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range£16—£16 GBP WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing [this accommodation form](https://forms.gle/DpJ11jHa1WbqfUWB9). We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we’re dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means. 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