# Account Manager, EMEA Remote from[EMEA](https://jobicy.com/job-region/emea.md)Salary, yearly, USD 34,500 - 115,000Department [Business Development](https://jobicy.com/categories/business.md) Employment type Full Time, Job posted25 Jun 2026Apply before25 Jul 2026Experience level Midweight Views / Applies 675 / 147 [About company](https://jobicy.com/company/customer-io.md) [Share](#share) About [Customer.io](https://jobicy.com/company/customer-io.md) Send better messages. * [Computer Software](https://jobicy.com/company-category/software.md) * 2012 Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary Customer.io is seeking an Account Manager to join their EMEA team, based in the UK or Ireland. This revenue ownership role involves managing mid-market and enterprise accounts, driving renewals, and identifying expansion opportunities. The ideal candidate has 3+ years of SaaS commercial experience, with strong forecasting and data-driven decision-making skills. The role offers a competitive compensation package including base salary, variable pay, and comprehensive benefits. The company values transparency, empathy, and a collaborative culture. ### Role DNA Job Complexity Easy Hard AI Insight The role requires 3-5+ years of experience in SaaS account management with direct revenue ownership, which is moderately challenging but not extremely rare. The skills needed are specialized but attainable for experienced professionals. ### Salary Analysis Median Market Rate USD74,750US Market USD60k – 130k 0 USD143k AI Insight The offered OTE of $115,000 (base $80,500 + variable $34,500) falls within the typical range for Account Manager roles in the US market, though the median salary for this role is around $74,750. The base salary is competitive for mid-market positions, and the variable component aligns with industry standards for performance-based pay. ### Core Skills Required [Account Management](https://jobicy.com/jobs?search_keywords=Account+Management.md) [SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md) [Revenue Growth](https://jobicy.com/jobs?search_keywords=Revenue+Growth.md) [Customer Retention](https://jobicy.com/jobs?search_keywords=Customer+Retention.md) [Forecasting](https://jobicy.com/jobs?search_keywords=Forecasting.md) [Relationship Building](https://jobicy.com/jobs?search_keywords=Relationship+Building.md) [Data Analysis](https://jobicy.com/jobs?search_keywords=Data+Analysis.md) [CRM](https://jobicy.com/jobs?search_keywords=CRM.md) [EMEA Market](https://jobicy.com/jobs?search_keywords=EMEA+Market.md) [Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Crossfunctional+Collaboration.md) ### Cover Letter Sample Dear Hiring Manager, I am writing to express my strong interest in the Account Manager, EMEA position at Customer.io. With over 5 years of experience in SaaS account management, I have a proven track record of driving renewals, expanding revenue, and building lasting client relationships. I am particularly drawn to Customer.io's emphasis on data-driven decision-making and commercial ownership, which align with my professional values. In my previous role, I managed a portfolio of mid-market accounts, consistently exceeding renewal targets and identifying expansion opportunities that increased customer spend by 20% year-over-year. I am skilled in forecasting, usage data analysis, and multi-threaded relationship building, which I believe will enable me to thrive in this role. I am excited about the opportunity to contribute to Customer.io's growth and would welcome the chance to discuss how my experience aligns with your needs. Thank you for your consideration. Sincerely, [Your Name] Copy ### Sample Interview Questions Can you describe your experience with forecasting and how you ensure accuracy in your pipeline predictions?I use a combination of historical data, current engagement metrics, and qualitative insights from customer conversations. I track usage data and health scores to identify at-risk accounts early and adjust my forecasts accordingly. I also review my pipeline weekly with my manager to refine assumptions.How do you identify expansion opportunities within existing accounts?I regularly review customer usage data to identify underutilized features or new use cases. I also conduct quarterly business reviews to understand their evolving goals and challenges. By articulating ROI and aligning our solutions with their strategic objectives, I can propose expansions that deliver value.Describe a time you successfully mitigated churn in a high-value account.I had a key account that was considering not renewing due to a perceived lack of value. I scheduled a meeting with their stakeholders to understand their pain points, then worked with Customer Success to create a tailored adoption plan. I also demonstrated new features that addressed their needs, resulting in a multi-year renewal and expansion.How do you build multi-threaded relationships within a customer organization?I start by identifying key stakeholders across departments, such as marketing, product, and executive sponsors. I schedule regular check-ins with each person, tailoring my communication to their interests. I also introduce them to our product experts to deepen engagement. This ensures I have multiple advocates and reduces single-point-of-failure risk.How do you collaborate with Customer Success and Sales to drive account growth?I view Customer Success as a partner in understanding account health and identifying expansion triggers. We share insights from customer interactions and coordinate on QBRs. With Sales, I align on target accounts for upsells and ensure a smooth handoff for new opportunities. Regular syncs and shared dashboards keep everyone informed. ## About [Customer.io](http://Customer.io) Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. [Customer.io](http://Customer.io) powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. ## About the role Hi, I’m Matt Lane, Manager of Account Management at [Customer.io](http://Customer.io), and I’m looking for an Account Manager to join our EMEA team. This is a revenue ownership role — you’ll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You’ll be part of a tight-knit EMEA team and a key commercial voice for the accounts you own. This role is open to candidates based in the UK or Ireland only. ## What we value * Commercial ownership — you treat your book of business like it’s yours, because it is * Forecasting discipline and data-driven decision-making, not gut feel * Multi-threaded relationships — you build trust across the org, not just with one champion * Expansion through value, not feature gates or mechanical levers * Close partnership with Customer Success — you see CS as a collaborator, not a handoff ## What you’ll do * Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation * Drive growth by helping customers adopt [Customer.io](http://Customer.io) more strategically, identifying new use cases and articulating ROI clearly * Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology * Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor * Partner closely with Customer Success on account health and with Sales on expansion deals * Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward ## What we’re looking for * 3+ years in Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred) * Experience managing $5m ARR, predominantly in the MM space * Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation * A forecasting methodology you can walk through clearly — it doesn’t need to be a named framework, just logic you own * Comfortable pulling usage data, tracking health scores, and building your own dashboards * Strong communicator — clear and persuasive with both technical and non-technical stakeholders * Based in the UK or Ireland ## Compensation & Benefits We believe in transparency. Starting salary for this role is $80,500 base + $34,500 variable = $115,000 OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment. We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more. [See full benefits here →](https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0) ## Our Process No gotchas, no trick questions – just a clear, human process designed to help both of us make an informed decision. * 30-minute video call with a Recruiter * 45-minute video call with the Hiring Manager * Take-Home Assignment * 1-hour Assignment Review Call with the team All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. ## Join us! Check out our [careers page](https://customer.io/careers/) for more information about why you should [come work with us!](https://customer.io/about/) We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now. Show more [Apply now >](https://jobicy.com/jobs/143762-account-manager-emea-2.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## How to apply ## See a few more Similar Business Development remote jobs * ![Sanofi logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/8e0a89e4-221.jpg) Sanofi [Area Business Manager – Dermatology – Cincinnati, OH](https://jobicy.com/jobs/144807-area-business-manager-dermatology-cincinnati-oh.md) Job title: Area Business Manager – Dermatology – Cincinnati, OHLocation: Cincinnati, OH (Field Based)About the JobSanofi focuses on developing specialty treatments for debilitating diseases that are often difficult to diagnose and… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 125,250-180,917/year* ![Cloudbeds logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3aef1a38-221.png) Cloudbeds [Customer Growth Manager](https://jobicy.com/jobs/144857-customer-growth-manager-2.md) What Makes Us Unique At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent… ![LATAM flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/latam.svg) LATAM•Full TimeNEW* ![GE HealthCare logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/ab47e6ed-221-1.jpeg) GE HealthCare [Oncology Account Manager](https://jobicy.com/jobs/144868-oncology-account-manager.md) Job Description SummaryOur business purpose: We are a purpose-driven team working to drive life-changing clarity in precision diagnostics that helps uncover what’s hidden inside the body – enabling earlier, more… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 153,600-230,400/year* ![Colgate-Palmolive logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/09/6dc456d6-221.png) Colgate-Palmolive [Customer Development Manager – Costco](https://jobicy.com/jobs/144918-customer-development-manager-costco.md) No Relocation Assistance OfferedJob Number #173058 – Seattle, Washington, United StatesWho We AreColgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care,… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 109,600-137k/year* ![DoorDash logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/82fc4967-221-1.jpeg) DoorDash [Business Development Lead – Digital Ordering Specialist](https://jobicy.com/jobs/147986-business-development-lead-digital-ordering-specialist.md) About the TeamOur Enterprise Business Development team is a group of experienced and dedicated professionals who are passionate about driving growth for DoorDash and for our Restaurant Merchants. We work… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 108,120-265k/year* ![Forvis logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/ab1c6868-221-1.png) Forvis [Managing Director, SALT](https://jobicy.com/jobs/147977-managing-director-salt.md) General information Name Managing Director, SALT Posting Title Managing Director, Indirect Tax Technology Ref # 2236588 Date Published Wednesday, March 18, 2026 Job Category Tax Specialty Advertised Location US-IL-Chicago, US-NC-Charlotte,… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeNEW* ![Gartner logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/1310e066-221-3.jpeg) Gartner [Director Analyst-Direct Spend Procurement Technology (Remote-Ireland, Remote-UK)](https://jobicy.com/jobs/142162-director-analyst-direct-spend-procurement-technology-remote-ireland-remote-uk.md) Director Analyst-Direct Spend Procurement Technology About the role:Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A… ![UK flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/gb.svg) ![Ireland flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/ie.svg) GB, IE•Full TimeNEW* ![Sanofi logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/8e0a89e4-221.jpg) Sanofi [Strategic Account Manager, Manhattan/Long Island](https://jobicy.com/jobs/142248-strategic-account-manager-manhattan-long-island.md) Job title: Strategic Account Manager, Manhattan/Long IslandLocation: Morristown, NJ / New York City, New YorkAbout the JobThe Strategic Account Management (SAM) team supports Sanofi’s largest and most complex customers. Covering… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 146,250-211,250/year* ![Stripe logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/WRILS-201011073943-272457.png) Stripe [GSI Partner Development Lead- EMEA](https://jobicy.com/jobs/142477-gsi-partner-development-lead-emea-2.md) Who we areAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue,… ![UK flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/gb.svg) GB•Full TimeGBP 117,400-176k/year* ![LendingTree logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/03/a087cb002c7df273f6942219c6d4ae5e.jpeg) LendingTree [Business Analyst](https://jobicy.com/jobs/143222-business-analyst-2.md) *This role requires a hybrid schedule in our Seattle, WA office; Tuesday–Thursday in-office, Monday and Friday remote.* ROLE OVERVIEW LendingTree is seeking a Business Analyst to support our fast-growing Revenue Operations group. This role is responsible for delivering actionable insights through… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 80k-95k/year [More Jobs](https://jobicy.com/jobs.md)