# Conversational Designer Remote from[UK](https://jobicy.com/job-region/uk.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Creative & Design](https://jobicy.com/categories/design-multimedia.md) Employment type Full Time, Job posted25 Jun 2026Apply before25 Jul 2026Experience level Midweight Views / Applies 393 / 92 [About company](https://jobicy.com/company/cresta.md) [Share](#share) About [Cresta](https://jobicy.com/company/cresta.md) Real-Time Intelligence for Contact Centers * [Information Technology & Services](https://jobicy.com/company-category/information-technology-services.md) * 2017 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. 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Upgrade to Plus ### AI Summary Cresta is seeking a Founding Conversational Designer for EMEA to lead the design and deployment of AI conversation models for contact centers. The role involves managing end-to-end AI delivery projects, translating customer business objectives into scalable solutions, and collaborating with cross-functional teams. As a founding regional expert, you will shape delivery frameworks and best practices for international customers. The position requires expertise in conversational design, project management, and customer-facing skills. ### Role DNA Job Complexity Easy Hard AI Insight This role requires a rare combination of conversational design expertise, project management, and customer-facing skills, along with the ability to shape regional best practices, making it highly challenging. ### Salary Analysis Median Market Rate $130,000US Market $100k – 170k 0 $187k AI Insight The salary range for this role is not provided by the employer. Based on market data for a Conversational Designer with senior/lead responsibilities in the US, the typical range is $100,000 to $170,000 annually, with a median around $130,000. The offered compensation is likely competitive for a founding role at a well-funded AI startup. ### Core Skills Required [Conversational Design](https://jobicy.com/jobs?search_keywords=Conversational+Design.md) [AI](https://jobicy.com/jobs?search_keywords=AI.md) [Contact Center](https://jobicy.com/jobs?search_keywords=Contact+Center.md) [Project Management](https://jobicy.com/jobs?search_keywords=Project+Management.md) [Customer Success](https://jobicy.com/jobs?search_keywords=Customer+Success.md) [Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder+Management.md) [Virtual Agents](https://jobicy.com/jobs?search_keywords=Virtual+Agents.md) [Voice and Chat](https://jobicy.com/jobs?search_keywords=Voice+and+Chat.md) [SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md) [EMEA](https://jobicy.com/jobs?search_keywords=EMEA.md) ### Cover Letter Sample I am writing to express my strong interest in the Founding Conversational Designer for EMEA position at Cresta. With a background in conversational AI design and a passion for transforming customer experiences, I am excited about the opportunity to shape Cresta's delivery frameworks and best practices across the EMEA region. In my previous role, I led the design and deployment of AI conversation models for contact centers, managing end-to-end projects from discovery to optimization. I have experience collaborating with cross-functional teams and serving as a trusted advisor to customers, ensuring solutions drive measurable business value. I am particularly drawn to Cresta's mission of turning every customer conversation into a competitive advantage and its world-class team and investors. I am confident that my expertise in conversational design, project management, and customer engagement will enable me to contribute effectively as the founding regional expert. Thank you for considering my application. I look forward to the possibility of discussing how I can help Cresta scale its impact across international markets. Copy ### Sample Interview Questions Can you describe a complex conversational AI project you led from discovery to deployment? What challenges did you face and how did you overcome them?I led a project for a large telecom company to deploy an AI virtual agent for customer support. Challenges included aligning diverse stakeholder expectations and integrating with legacy systems. I overcame these by conducting regular alignment sessions and collaborating closely with engineering to ensure seamless integration.How do you translate customer business objectives into scalable conversational AI solutions?I start by conducting discovery workshops to understand their goals, pain points, and metrics. Then I map those to AI capabilities, designing conversation flows that address key use cases. I prioritize scalability by building reusable components and documenting best practices.Describe your experience with flow-based and prompt-based virtual agent architectures. When would you choose one over the other?I have designed both flow-based (e.g., using dialog trees) and prompt-based (e.g., using LLMs) virtual agents. I choose flow-based for predictable, structured tasks where accuracy is critical, and prompt-based for more open-ended, dynamic conversations where flexibility is needed.How do you manage multiple concurrent customer implementations while ensuring quality and timeliness?I use project management tools to track milestones and risks, prioritize tasks based on impact, and maintain clear communication with stakeholders. I also set up regular check-ins and have a risk mitigation plan to address issues early.What is your approach to empowering customers to independently design and maintain their own AI models?I develop enablement programs with training sessions, documentation, and hands-on workshops. I provide templates and best practice guides, and offer ongoing support through office hours. This builds customer confidence and reduces dependency on our team. Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta’s co-founder and chairman is[ Sebastian Thrun](https://www.linkedin.com/in/sebastian-thrun-59a0b273/), the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO,[ Ping Wu](https://www.linkedin.com/in/pingwu/), the co-founder of Google Contact Center AI and Vertex AI platform,[ & co-founder, Tim Shi](https://www.linkedin.com/in/tianlinshi/), an early member of Open AI. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it’s at Cresta. ## About the Role As the Founding Conversational Designer for EMEA, you will play a pivotal role in shaping how Cresta delivers conversational AI solutions across the region. You’ll lead the design and deployment of best-in-class AI conversation models that power real-time coaching and assistance for contact center agents, as well as virtual agents across voice and chat experiences. This is a highly strategic, customer-facing role that combines conversational design expertise with strong project ownership and regional influence. As one of the first hires focused on Conversation Design in EMEA, you will help establish delivery best practices, scale customer impact, and serve as a key partner in expanding Cresta’s presence across international markets. You will manage complex AI delivery engagements from initial discovery through deployment and optimization, ensuring projects stay on track, stakeholders remain aligned, and outcomes drive measurable business value. You’ll collaborate closely with cross-functional teams across Machine Learning, Data Science, Engineering, Product, Project Management, and Customer Success, while acting as a trusted advisor to customers throughout implementation. You’ll also help customers design, build, and maintain their own models using Cresta Opera, our proprietary self-service platform. ## Responsibilities * Own end-to-end AI delivery projects across EMEA, including discovery, requirements gathering, solution design, build, deployment, QA, and post-launch optimization * Serve as a founding regional expert in conversational design, helping shape scalable delivery frameworks and best practices for international customers * Manage multiple concurrent customer implementations while balancing timelines, priorities, and stakeholder expectations * Partner cross-functionally to define scope, track milestones, mitigate risks, and ensure successful execution * Translate customer business objectives into scalable conversational AI solutions across sales, retention, collections, and customer service use cases * Drive alignment with customer stakeholders through regular working sessions, solution reviews, and executive-level presentations * Lead model maintenance and performance tuning efforts to ensure ongoing quality and measurable impact * Deliver Cresta’s Opera Enablement Program to key stakeholders, empowering customers to independently design, build, and QA their own AI models * Design and develop virtual agent solutions using flow-based, prompt-based, and hybrid architectures * Contribute to internal documentation, implementation standards, and repeatable delivery methodologies as Cresta scales globally * Partner closely with teams in North America while helping establish regional expertise and customer success across EMEA ## Qualifications We Value * Strong written and verbal communication skills, with the ability to influence both technical and business stakeholders * Demonstrated project management experience, including managing multiple complex workstreams simultaneously * Proven ability to independently own deliverables, timelines, and cross-functional coordination in a fast-paced environment * 2+ years of experience in conversational design, conversational AI, bot development, or related fields * Experience presenting complex solutions to enterprise customer stakeholders, including executive audiences * Experience working directly with enterprise customers in implementation, consulting, or delivery roles * Experience operating in global or international customer environments preferred * Fluency in a second language strongly preferred * Background in Linguistics preferred * Experience with prompt engineering preferred * Experience with Dialogflow CX preferred ## Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: * Comprehensive medical, dental, and vision coverage with plans to fit you and your family * Paid parental leave for all new parents welcoming a new child * Remote work setup budget to help you create a productive home office * Monthly wellness and communication stipend to keep you connected and balanced * 20 days of vacation time to promote a healthy work-life blend ## Compensation at Cresta: Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. Total compensation includes Base + Bonus + Equity, along with a comprehensive benefits package for you and your family. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates’ personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai Show more [Apply now >](https://jobicy.com/jobs/143763-conversational-designer.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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