# CX Lab Tech – UK, Fixed Remote from[UK](https://jobicy.com/job-region/uk.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Technical Support](https://jobicy.com/categories/technical-support.md) Employment type Full Time, Job posted19 Jun 2026Apply before19 Jul 2026Views / Applies 1007 / 79 [About company](https://jobicy.com/company/dandy.md) [Share](#share) About [Dandy](https://jobicy.com/company/dandy.md) The fully digital dental lab empowering dentists with innovative technologies to advance patient care and revolutionize lab workflows. * [Medical Equipment Manufacturing](https://jobicy.com/company-category/medical-device.md) * 2020 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary Dandy is transforming the dental industry and seeks an experienced CX Lab Technician for a UK-based, fixed-term role. The technician will collaborate with clinicians on treatment plans, provide live clinical support via phone/chat/video, and facilitate communication between doctors and lab teams. Requires 3+ years in dental tech, 2+ years in 3Shape CAD/CAM, and deep knowledge of digital workflows. The role demands excellent communication, problem-solving, and ability to work in a fast-paced, fully digital lab environment. ### Role DNA Job Complexity Easy Hard AI Insight The role requires specialized dental lab expertise, proficiency in 3Shape CAD/CAM, and strong customer-facing skills, making it moderately difficult. The need to manage multiple complex cases under tight deadlines and adapt to a rapidly changing digital environment adds to the challenge. ### Salary Analysis Median Highly Competitive $55,000US Market $35k – 75k 0 $83k AI Insight Salary not provided in listing. Based on US market data for dental lab technicians with CAD/CAM experience, the median salary is estimated at $55,000. The role is UK-based, but market data used for estimation. Actual offer may vary based on location and experience. ### Core Skills Required [Dental Lab Technician](https://jobicy.com/jobs?search_keywords=Dental+Lab+Technician.md) [3Shape CAD/CAM](https://jobicy.com/jobs?search_keywords=3Shape+CADCAM.md) [Implant Cases](https://jobicy.com/jobs?search_keywords=Implant+Cases.md) [Crown & Bridge](https://jobicy.com/jobs?search_keywords=Crown+Bridge.md) [Digital Workflows](https://jobicy.com/jobs?search_keywords=Digital+Workflows.md) [Customer Support](https://jobicy.com/jobs?search_keywords=Customer+Support.md) [Clinical Communication](https://jobicy.com/jobs?search_keywords=Clinical+Communication.md) [Problem-Solving](https://jobicy.com/jobs?search_keywords=ProblemSolving.md) [Time Management](https://jobicy.com/jobs?search_keywords=Time+Management.md) [Remote Collaboration](https://jobicy.com/jobs?search_keywords=Remote+Collaboration.md) ### Cover Letter Sample Dear Hiring Team, I am excited to apply for the CX Lab Tech position at Dandy. With over 3 years of experience as a dental technician and 2+ years specializing in 3Shape CAD/CAM design for implant and crown & bridge cases, I possess the technical expertise and customer-facing skills required to excel in this role. In my previous role, I collaborated closely with clinicians to review case designs, provide real-time support, and ensure optimal outcomes. I am adept at navigating digital workflows and communicating complex clinical feedback effectively. I am drawn to Dandy's mission of modernizing the dental industry and am eager to contribute to your innovative team. Thank you for considering my application. Sincerely, [Your Name] Copy ### Sample Interview Questions Describe your experience with 3Shape CAD/CAM software, particularly for implant and crown & bridge cases.I have over 2 years of hands-on experience with 3Shape CAD/CAM, designing implant cases including custom abutments and screw-retained crowns, as well as anterior and posterior crown & bridge restorations. I am proficient in using scan bodies, designing with proper emergence profiles, and ensuring accurate fit and occlusion.How do you handle a situation where a doctor is dissatisfied with a case design?I would first listen actively to understand the doctor's concerns, then review the design together, asking clarifying questions. I would offer modifications based on their feedback, explaining the technical possibilities and limitations. I aim to build trust by being empathetic and solution-oriented, ensuring the final outcome meets their expectations.Can you explain a complex digital dental workflow from scanning to final production?Sure. The workflow starts with intraoral scanning to capture digital impressions. The STL file is imported into CAD software like 3Shape, where we design the restoration based on the doctor's prescription and anatomical guidelines. After design approval, we mill or 3D print the restoration, then post-process, glaze, and finish. Finally, we quality check and ship to the practice.How do you prioritize and manage multiple cases with tight deadlines?I use a systematic approach: I assess each case's urgency and complexity, then create a schedule. I communicate with doctors if any delays arise and adjust priorities dynamically. I also leverage checklists and digital tools to track progress and ensure quality standards are met without compromising speed.Describe a time you provided excellent customer service to a clinician. What was the outcome?A doctor was struggling with a scan for a full-arch implant case. I guided them via video call, suggesting better scanning angles and techniques. The scan was successful, and the case was designed and delivered on time. The doctor appreciated the support and has since become a loyal customer, frequently requesting me for assistance. Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. About the Role We’re looking for experienced and dedicated Customer Experience Lab Technicians to join Dandy. You’ll apply your deep dental lab expertise to partner directly with clinicians on critical tasks like patient scanning, case prep, and design modifications. Your role will be to provide real-time technical support, ensuring quality outcomes and an exceptional experience for every doctor. ## What You’ll Do * Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. You will provide expert guidance on complex cases and build customer confidence in our digital tools. * Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service. * Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes. ## What We’re Looking For * 3+ Years in a Dental Technician Role * 2+ years of experience in 3Shape CAD/CAM design, including Implant and Crown & Bridge cases.]* * Deep understanding of digital dental workflows,[ including implant systems, scan bodies, and best design practices.]* * Technologically adept with the ability to learn and navigate dental design platforms quickly. * Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care. * Previous experience in a customer-facing lab role is preferred. * Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights. * Comfortable chatting live with doctors — whether it’s over chat, phone, or video calls. You should feel confident jumping into real-time conversations, answering questions, and building trust quickly. * Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously. * Desire to work in a fast-growing and rapidly changing fully-digital lab environment. * Ability to meet tight deadlines while maintaining exceptional quality standards across every case. * Available shifts: 8am – 4:45pm GMT, 9am – 5:45pm GMT, 9:30am- 6:15pm GMT Req ID: J-1134 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit [Dandy Careers](https://www.meetdandy.com/careers/) for more! Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our [Privacy Policy](https://www.meetdandy.com/privacy-policy/) and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting [Privacy Requests](https://www.meetdandy.com/privacy-requests/). Show more [Apply now >](https://jobicy.com/jobs/143978-cx-lab-tech-uk-fixed.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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