# Customer Success Engineer – PST / MST Remote from[USA](https://jobicy.com/job-region/usa.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Technical Support](https://jobicy.com/categories/technical-support.md) Employment type Full Time, Job posted18 Jun 2026Apply before18 Jul 2026Experience level Senior Views / Applies 1629 / 630 [About company](https://jobicy.com/company/gitlab.md) [Share](#share) About [GitLab](https://jobicy.com/company/gitlab.md) Iterate faster, innovate together: Our DevOps platform is a single app for unparalleled development velocity. * [Information Technology & Services](https://jobicy.com/company-category/information-technology-services.md) * 2014 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary GitLab is hiring a Customer Success Engineer for PST/MST time zones to help customers achieve value from GitLab's DevSecOps platform. The role involves providing technical guidance, delivering enablement sessions like webinars and labs, and collaborating with Customer Success Managers and Sales teams. This is a pooled model, not dedicated to specific accounts, focusing on broad customer adoption. Key responsibilities include building trusted advisor relationships, creating reusable content, and developing specialty competencies in GitLab workflows. ### Role DNA Job Complexity Easy Hard AI Insight The role requires strong technical expertise in DevSecOps and GitLab use cases, but the pooled model and focus on enablement rather than deep account management moderate the difficulty. ### Salary Analysis Median Highly Competitive $135,000US Market $100k – 170k 0 $187k AI Insight Salary information was not provided in the listing. Based on market data for Customer Success Engineer roles in the US, the estimated median salary is $135,000, with a typical range of $100,000 to $170,000 depending on experience and location. ### Core Skills Required [Customer Success](https://jobicy.com/jobs?search_keywords=Customer+Success.md) [DevSecOps](https://jobicy.com/jobs?search_keywords=DevSecOps.md) [GitLab](https://jobicy.com/jobs?search_keywords=GitLab.md) [Source Code Management](https://jobicy.com/jobs?search_keywords=Source+Code+Management.md) [CI/CD](https://jobicy.com/jobs?search_keywords=CICD.md) [Agile Planning](https://jobicy.com/jobs?search_keywords=Agile+Planning.md) [Technical Enablement](https://jobicy.com/jobs?search_keywords=Technical+Enablement.md) [Workshop Delivery](https://jobicy.com/jobs?search_keywords=Workshop+Delivery.md) [SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md) [Cloud Computing](https://jobicy.com/jobs?search_keywords=Cloud+Computing.md) ### Cover Letter Sample I am excited to apply for the Customer Success Engineer position at GitLab. With a strong background in DevSecOps and customer enablement, I have successfully helped organizations adopt source code management, CI/CD, and Agile Planning tools. My experience delivering webinars, hands-on labs, and creating reusable technical content aligns perfectly with GitLab's pooled support model. I am passionate about building trusted advisor relationships and translating technical decisions into measurable business outcomes. I thrive in collaborative environments and look forward to working with Customer Success Managers and Sales teams to drive customer value. GitLab's commitment to AI-driven productivity and its high-performance culture resonate with my own professional values. I am eager to contribute to the development of workshops and enablement programs that empower customers to ship better software faster. Thank you for considering my application. I look forward to the opportunity to discuss how I can help GitLab customers succeed. Copy ### Sample Interview Questions How would you approach helping a customer who is struggling to adopt GitLab's CI/CD pipelines?I would first understand their current workflow and pain points, then provide a tailored demo or hands-on lab focusing on their specific use case. I'd offer best practices for pipeline configuration and suggest starting with a simple pipeline before adding complexity. Follow-up office hours would ensure they are comfortable and can ask questions.Describe a time you created reusable technical content that helped customers. What was the impact?At my previous company, I developed a series of on-demand webinars and written guides for migrating from Jenkins to GitLab CI. This content reduced support tickets by 30% and increased customer adoption of CI/CD features. Customers reported faster implementation times and higher satisfaction.How do you prioritize your time when supporting multiple customers in a pooled model?I use a triage system based on urgency and impact, focusing on customers with upcoming milestones or critical blockers. I also leverage asynchronous communication like email and documentation to provide efficient support. Regular syncs with the team help align priorities and share knowledge.Can you explain how you would help a customer connect technical decisions to business outcomes?I would start by understanding their business goals, such as faster time-to-market or improved security. Then, I'd map GitLab features like merge trains or security scanning to those goals, using metrics like deployment frequency or vulnerability detection. I'd create a dashboard or report to visualize the impact.What is your experience with DevSecOps tools, and how do you stay current with industry trends?I have hands-on experience with GitLab, Jenkins, Docker, Kubernetes, and security tools like SAST and DAST. I stay updated by following GitLab releases, attending webinars, and participating in online communities. I also pursue certifications like GitLab Certified Professional to deepen my expertise. GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our [values](https://handbook.gitlab.com/handbook/values/) and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. [Co-create the future with us](https://www.youtube.com/watch?v=OuZIb5zszQI) as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. ## An overview of this role As a Customer Success Engineer, you’ll help customers get real, measurable value from GitLab after the sale by providing technical product expertise and best practice guidance. You’ll be part of the customer success engineer team that delivers GitLab’s On-Demand Success Tier through webinars, hands-on labs, office hours, and on-demand engagements. This is a pooled model, so you won’t be dedicated to a specific set of accounts. You’ll collaborate closely with Customer Success Managers, Account Executives, and Renewals Managers to support implementation, architecture, and use case adoption across GitLab’s key workflows, including source code management, continuous integration and delivery, DevSecOps, and Agile Planning. You’ll report to the Customer Success Engineer Team Manager, and your first-year outcomes will focus on building trusted advisor relationships, enabling successful customer implementations, and creating reusable workshops and technical content that helps customers adopt GitLab at scale. ## What you’ll do * Engage with customers via Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best-practice guidance. * Partner with Customer Success Managers to go deep on GitLab use case implementation (for example: source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning). * Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model (not dedicated to a single account) * Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about. * Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives * Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners. * Build and maintain specialty competency in one or more technologies aligned to GitLab’s market focus through training, certification, and creating working examples for internal and customer use. * Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs such as the Digital Journey. ## What you’ll bring * Experience supporting one or more GitLab use cases (source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning) and enabling customers with practical, in-depth guidance. * Proficiency with DevSecOps tools or adjacent highly technical tooling, with the ability to translate tool capabilities into customer outcomes. * Technical background in software development or systems engineering, including comfort discussing architecture, workflows, and implementation tradeoffs. * Ability to communicate complex technical and organizational topics clearly in writing and live settings (Zoom calls, workshops, and presentations). * Experience operating as a trusted technical advisor to customer and business stakeholders in a post-sales environment. * Strong time management and prioritization skills, including the ability to juggle multiple customer engagements and cross-functional requests in a pooled model. * Continuous learning mindset, including maintaining specialty competency through training, certification, documentation, or creation of reusable examples; we welcome transferable experience from related roles and backgrounds. ## About the team We’re a globally distributed customer success engineer (CSE) team supporting customers in GitLab’s On-Demand Success Tier. We collaborate asynchronously and stay aligned through clear documentation and shared enablement assets. We continuously improve our content and delivery based on what we learn from customer engagements. ### How GitLab Supports Full-Time Employees * [Benefits to support your health, finances, and well-being](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/) * [Flexible Paid Time Off ](https://handbook.gitlab.com/handbook/people-group/time-off-and-absence/time-off-types/#flexible-paid-time-off-pto) * [Team Member Resource Groups](https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/) * [Equity Compensation & Employee Stock Purchase Plan](https://handbook.gitlab.com/handbook/total-rewards/stock-options/) * [Growth and Development Fund](https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/) * [Parental Leave](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave) Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from [underrepresented groups](https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups) are less likely to apply to a job unless they meet every single qualification. If you’re excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our [Recruitment Privacy Policy.](https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/) Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also [GitLab’s EEO Policy](https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy) and [EEO is the Law](https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices). If you have a disability or special need that requires [accommodation](https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation), please let us know during the [recruiting process](https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process). Show more [Apply now >](https://jobicy.com/jobs/143985-customer-success-engineer-pst-mst.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## How to apply ## See a few more Similar Technical Support remote jobs * ![NRG logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/59e14265-221.png) NRG [Field Service Technician – Greensboro, NC](https://jobicy.com/jobs/142578-field-service-technician-greensboro-nc.md) Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.Vivint Smart Home, an NRG owned… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeNEW* ![Oddball logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/02/8c034287ffd7b6474f90645b1c72e60a.jpeg) Oddball [Customer Support Engineer](https://jobicy.com/jobs/144984-customer-support-engineer-3.md) Oddball believes that we can bring change and improve the daily lives of millions by bringing quality software to the federal space. Our team is full of experienced engineering, product,… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 75k-110k/year* ![Autodesk logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/03/983ea436405fa9ab72f858e1f1b874a7.jpeg) Autodesk [Account Technical Lead (ATL), Enterprise Accounts](https://jobicy.com/jobs/147706-account-technical-lead-atl-enterprise-accounts.md) Job Requisition ID #26WD99448Position OvevriewThe Account Technical Lead (ATL), Enterprise Accounts, leads high-complexity technical engagements, independently drives enterprise discovery, architects detailed solution designs, and develops the Customer Technical Vision (CTV)…. ![APAC flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/apac.svg) ![Australia flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/au.svg) APAC, AU•Full TimeJun 28* ![UpGuard logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/474a12c7-221.png) UpGuard [Customer Sales Engineer](https://jobicy.com/jobs/142390-customer-sales-engineer.md) Who are we?At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals… ![UK flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/gb.svg) GB•Full TimeJun 27* ![AlphaSense logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/01960e94-221.jpg) AlphaSense [Senior Associate, Revenue Tools – Customer & Product Support](https://jobicy.com/jobs/143427-senior-associate-revenue-tools-customer-product-support.md) About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 88k-120k/year* ![Varicent logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/c86166a8-221.jpeg) Varicent [Technical Application Engineer (Remote – Mexico Only)](https://jobicy.com/jobs/143688-technical-application-engineer-remote-mexico-only.md) At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market… ![Mexico flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/mx.svg) MX•Full TimeJun 27* ![Varicent logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/c86166a8-221.jpeg) Varicent [Platform Support Engineer (Remote – Mexico Only)](https://jobicy.com/jobs/143687-platform-support-engineer-remote-mexico-only.md) At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market… ![Mexico flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/mx.svg) MX•Full TimeJun 27* ![Masabi logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/f2355465-221.png) Masabi [Customer Technical Support Engineer (FTC) – French Speaker](https://jobicy.com/jobs/143588-customer-technical-support-engineer-ftc-french-speaker.md) About Us_// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy… ![Canada flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/ca.svg) CA•Full TimeJun 26* ![Varicent logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/c86166a8-221.jpeg) Varicent [Production Support Engineer – SQL (Remote – Mexico Only)](https://jobicy.com/jobs/143689-production-support-engineer-sql-remote-mexico-only.md) At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market… ![Mexico flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/mx.svg) MX•Full TimeJun 26* ![Varicent logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/c86166a8-221.jpeg) Varicent [Technical Solutions Analyst (Remote – Mexico Only)](https://jobicy.com/jobs/143690-technical-solutions-analyst-remote-mexico-only.md) At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market… ![Mexico flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/mx.svg) MX•Full TimeJun 26 [More Jobs](https://jobicy.com/jobs.md)