# Seasonal Customer Love Associate – (Remote – TX based) Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 34,000 - 36,000Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted19 Jun 2026Apply before19 Jul 2026Experience level Midweight Views / Applies 915 / 144 [About company](https://jobicy.com/company/reformation.md) [Share](#share) About [Reformation](https://jobicy.com/company/reformation.md) Reformation is a revolutionary lifestyle brand that proves fashion and sustainability can coexist. * [Apparel & Fashion](https://jobicy.com/company-category/apparel-fashion.md) * 2009 Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary Reformation is hiring a Seasonal Customer Love Associate for a remote, Texas-based role. The position involves providing exceptional customer service across email, text, and chat, and requires a customer-first mindset. Candidates should be organized, empathetic, and able to handle multiple tasks in a fast-paced environment. The role is part-time (8-29 hours/week) with flexible availability including evenings and weekends. Top performers may be considered for extension or permanent roles. ### Role DNA Job Complexity Easy Hard AI Insight This is an entry-level customer service role with no specific technical skills required, making it relatively easy to qualify for. The main challenges are flexibility in scheduling and maintaining a positive attitude. ### Salary Analysis Median Highly Competitive USD35,000US Market USD25k – 45k 0 USD50k AI Insight The offered salary range of $34,000-$36,000 per year equates to $17.60-$18.65 per hour, which is slightly above the federal minimum wage but below the average for customer service roles in the US. This is typical for a seasonal, part-time position with no experience required. ### Key Skills Customer Service Communication Empathy Time Management E-commerce Problem Solving Adaptability Team Collaboration Google Suite ### Cover Letter Sample I am writing to express my enthusiasm for the Seasonal Customer Love Associate position at Reformation. Your company's commitment to sustainability and ethical fashion deeply resonates with me, and I am eager to contribute to your mission. With a strong background in customer service and a passion for building genuine connections, I excel at delivering magical experiences that turn customers into loyal advocates. My ability to remain calm under pressure and my flexibility to work evenings and weekends make me a great fit for this role. I am particularly drawn to Reformation's innovative approach and would love to help your customers feel confident and valued. Thank you for considering my application. I look forward to the possibility of joining your team. Copy ### Possible Interview Questions Can you describe a time when you went above and beyond to help a customer?In my previous role at a retail store, a customer was looking for a specific dress for an event. We were out of stock, but I called nearby stores, found one, and arranged for it to be shipped to her home. She was extremely grateful and became a repeat customer.How do you handle a situation where a customer is upset or frustrated?I stay calm and listen actively to understand their concern. I apologize sincerely and take ownership of the issue. Then, I work to find a solution that meets their needs, whether it's a refund, exchange, or additional assistance.Why are you interested in working for Reformation specifically?I admire Reformation's dedication to sustainability and transparency. I want to be part of a company that values both the planet and its customers, and I believe my customer service skills can help support that mission.This role requires flexibility with hours, including evenings and weekends. Are you comfortable with that?Absolutely. I understand that customer service is needed during peak times, and I am fully available to work evenings, weekends, and holidays as required.How do you prioritize tasks when handling multiple customer inquiries at once?I assess urgency and complexity first. For example, if a customer has a time-sensitive shipping issue, I handle that immediately. I also use tools like labels and notes to keep track of all open cases and ensure no one is left waiting. Who We Are: Being naked is the #1 most sustainable option. We’re #2. Since 2009, we’ve been on a mission to bring sustainable fashion to everyone. Named one of [Fast Company’s Brands That Matter](https://www.fastcompany.com/91235976/brands-that-matter-2024)and winning a [Best Carbon Footprint](https://www.linkedin.com/posts/reformation_we-won-the-award-for-best-carbon-footprint-activity-7069721913526255617-Fz9M/)award, we have big goals like being [Climate Positive by 2025](https://www.thereformation.com/sustainability/climate-positive-roadmap.html?srsltid=AfmBOorhdm3aft0gzf4GzVF8U8qS_eZIefxpuPmL2UPkMg2hjMzTla6f), [Circular by 2030](https://www.thereformation.com/circularity.html), and pushing the whole industry forward along the way.Our work has gotten love in [Drapers](https://www.drapersonline.com/insight/analysis/reformations-award-winning-circularity-ambitions)and [Sourcing Journal](https://sourcingjournal.com/sustainability/sustainability-news/reformation-sustainability-rivet-it-girl-los-angeles-spending-sensitivity-recycling-ref-529521/), and[TIME](https://time.com/7023465/hali-borenstein/)wrote about how great our CEO, Hali Borenstein, is. Basically, we’re saving the Earth and looking damn good doing it. We’re a global brand with 50+ stores (and counting) around the world, and our own[sustainable factory in LA](https://www.thereformation.com/sustainability/we-are-reformation.html). We innovate across categories like [accessories](https://wwd.com/accessories-news/handbags/reformation-accessories-expansion-shoes-bags-1236447322/), [swimwear](https://www.elle.com/fashion/shopping/a60229509/reformation-swimwear-launch-2024/), and [sleepwear](https://hypebae.com/2025/4/reformation-good-in-bed-pyjama-collection-campaign), and we reach millions of people with campaigns like [this](https://www.vogue.co.uk/article/laura-harrier-reformation),[this](https://www.youtube.com/watch?v=1EsJTIttah8), and [this](https://www.elle.com/fashion/a46873554/monica-lewinsky-reformation-voting-campaign-interview-2024/). None of this work is possible without the incredible people behind it. We’re a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you. What You’ll Do: * Provide consistently magical customer service across all customer service channels * Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships * Consistently meet and exceed performance goals * Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item * Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible * Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development * Get to know the ins and outs of all aspects of the business and gain exposure to different teams Who You Are: * Smart, incredibly organized, and driven towards excellence * Passionate about Reformation’s mission and products * An incredibly friendly person who loves interacting with people and never loses their cool * Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies * Positive and willing to take on any task, big or small * Strong communication skills across all customer service channels, including email, text, and chat * Able to meet deadlines consistently while juggling multiple tasks; excellent with time management * Flexible and able to work in a constantly changing environment * Productive, focused work style to successfully meet case volume expectations Extra Credit: * Prior experience on an e-commerce customer service team * Proficiency with Kustomer and Google Suite Availability: We’re currently hiring for Seasonal roles with part-time availability needed in June. Candidates must have flexible schedules, including evenings, weekends, and holidays, to support our customers when demand is highest. Top-performing Seasonal employees may be asked to extend their contract and join us for the next season. They may also be considered for permanent roles on our core team, based on business needs and individual performance. * Part-Time: 8–29 hours/week, with occasional weekend shifts required Flexible availability is especially important—we’re looking for team members who can help us deliver exceptional service when our customers need us most. Compensation: At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated wage for this position is $17.60 – $18.65 per hour, depending on a variety of factors, including but not limited to location, relevant experience, skills, qualifications, and internal compensation equity. This role may also be eligible for an annual discretionary bonus based on a range of factors, including company performance, department goals, and individual contributions. Bonus amounts and eligibility are not guaranteed and are determined at the company’s discretion. Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation. Benefits & Perks: * Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work. * We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees. * We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds. * We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world. * You’ll get access to fertility care support through [Carrot](https://www.get-carrot.com/), and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment. * We care about the causes our employees care about so we donate to community efforts on a yearly basis. * We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff! Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws. If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self. Still don’t know if you should apply? We get it—[studies](https://hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualified) show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our [general application.](https://www.thereformation.com/career-listing.html?gh_jid=6749039) Want some more?! –[Sustainability](https://www.thereformation.com/sustainability.html), [Forbes](https://www.forbes.com/sites/eshachhabra/2019/02/21/why-this-la-fashion-brand-went-carbon-neutral-and-wants-customers-to-as-well/#4563df3e37e6),[Fast Company](https://www.fastcompany.com/90815341/reformation-doubling-down-sustainability) Show more [Apply now >](https://jobicy.com/jobs/143990-seasonal-customer-love-associate-remote-tx-based-2.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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