# Customer Support Coach Remote from[Portugal](https://jobicy.com/job-region/portugal.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted20 Jul 2026Apply before20 Aug 2026Views / Applies 495 / 19 [About company](https://jobicy.com/company/cloudbeds.md) * Share About [Cloudbeds](https://jobicy.com/company/cloudbeds.md) One easy-to-use hospitality management suite that simplifies the working lives of hoteliers and hosts. [Hospital & Health Care](https://jobicy.com/company-category/hospital-health-care.md) * 2012 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary Cloudbeds is seeking a Customer Support Coach to provide exceptional support to hotel partners across multiple channels, including phone, email, and chat. The role involves troubleshooting issues, creating training materials, and gathering customer feedback to improve the platform. Ideal candidates have 1+ years of hospitality experience and fluency in English and Spanish. This fully remote position is part of a global team of 60+ professionals dedicated to transforming hospitality through innovative software. ### Role DNA Job Complexity Easy Hard AI Insight The role requires a mix of customer service and hospitality experience, plus bilingual skills, which adds moderate complexity. However, it's a support role with clear expectations, making it moderately challenging. ### Salary Analysis Median Market Rate $55,000US Market $40k – 75k 0 $83k AI Insight The job posting does not specify a salary, but based on US market data for Customer Support Coaches in the tech/hospitality industry, the median salary is around $55,000. This is typical for a mid-level support role with some specialized industry knowledge. ### Core Skills Required [Customer Support](https://jobicy.com/jobs?search_keywords=Customer+Support.md) [Hospitality](https://jobicy.com/jobs?search_keywords=Hospitality.md) [Bilingual](https://jobicy.com/jobs?search_keywords=Bilingual.md) [Problem Solving](https://jobicy.com/jobs?search_keywords=Problem+Solving.md) [Training](https://jobicy.com/jobs?search_keywords=Training.md) [Software Adoption](https://jobicy.com/jobs?search_keywords=Software+Adoption.md) [Remote Team](https://jobicy.com/jobs?search_keywords=Remote+Team.md) [Customer Relationship](https://jobicy.com/jobs?search_keywords=Customer+Relationship.md) [Feedback Collection](https://jobicy.com/jobs?search_keywords=Feedback+Collection.md) [Troubleshooting](https://jobicy.com/jobs?search_keywords=Troubleshooting.md) ### Cover Letter Sample I am excited to apply for the Customer Support Coach position at Cloudbeds. With over 2 years of hospitality experience and a passion for delivering exceptional customer service, I am confident in my ability to support your hotel partners effectively. My background includes front desk and revenue management roles, where I honed my problem-solving skills and learned to navigate complex software systems. I am fluent in English and Spanish, allowing me to assist a diverse client base. I thrive in remote, collaborative environments and am eager to contribute to your team's goal of transforming hospitality through innovative technology. I look forward to the opportunity to discuss how my skills align with Cloudbeds' mission. Copy ### Sample Interview Questions Can you describe a time when you had to handle a difficult customer complaint? What steps did you take to resolve the issue?In my previous role as a front desk manager, a guest was frustrated due to a booking error. I listened empathetically, apologized for the inconvenience, and quickly coordinated with the reservations team to find an alternative room. I also offered a complimentary upgrade to restore their trust. The guest left satisfied and later left a positive review.How do you stay updated on system changes and new features in the software you support?I regularly attend training sessions and webinars, and I set aside time each week to review release notes and updates. I also collaborate with my team to share knowledge and best practices, ensuring we all stay current.This role requires fluency in English and Spanish. Can you give an example of a time you used bilingual skills to assist a customer?At my previous job, I helped a Spanish-speaking guest who was having trouble with the online check-in process. I explained each step in Spanish, ensuring they understood. They appreciated the personalized support and later mentioned it in a survey.How would you create a training material for a new support process?I would start by understanding the process thoroughly, then break it down into step-by-step instructions with screenshots. I'd also include common troubleshooting tips and a FAQ section. Finally, I'd test the material with a colleague for clarity and update it based on feedback.Describe a time you gathered customer feedback that led to a product improvement.I noticed several customers struggled with a specific reporting feature. I collected feedback through surveys and direct calls, then compiled a report for the product team. As a result, they simplified the interface in the next update, which reduced support tickets by 20%. What Makes Us Unique At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers’ biggest challenges. Since our founding in 2012, we’ve become the World’s Best Hotel PMS Solutions Provider and landed on Deloitte’s Technology Fast 500 again in 2024 – but we’re just getting started. How You’ll Make an Impact: As a Customer Support Coach, you will be the voice of and advocate for our customers, providing exceptional support. By resolving questions and troubleshooting issues across multiple channels, you’ll ensure a seamless experience for our hotel partners. Your contributions will strengthen client relationships, promote software adoption, and shape the future of our platform by sharing valuable feedback. You’ll also play a key role in creating training materials, updating support resources, and staying ahead of system updates, making a lasting impact on our customers and team. Our Customer Support Team: Join a dynamic, fully remote team of over 60 global Customer Support professionals united by our goal of delivering exceptional customer experiences across live chat, email, and phone. We pride ourselves on our supportive, diverse, and collaborative culture, where continuous learning, growth, and innovation drive everything we do. Be part of a team that values connection, celebrates success, and always strives to exceed expectations! What You Bring to the Team: * Assist and support our existing customers (hotel properties) daily in the use of our software * Resolve customers’ inquiries via phone, email, chat, or any other media that Cloudbeds uses to help customers * Troubleshoot and make outbound calls for escalated issues * Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption. * Gather customers’ feedback and requirements for future releases of the software * Use training materials and attend company-wide online training sessions to keep up-to-date with the latest system updates What Sets You Up for Success: * 1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager, or similar roles * Previous experience in customer service or similar is a plus * Native or Fluent in English and Spanish, Portuguese is a plus * Excellent communication skills and a positive attitude * Excellent problem-solving skills and emotional intelligence * Great levels of learning agility * A compatible graduation course or more than 2 years of proven experience in the area * Skill with computers and systems * Excellent internet/wifi connection #LI-LT1 ### What to Expect – Your Journey with Us Behind Cloudbeds’ revolutionary technology is a team of redefining what’s possible in hospitality. We’re 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven’t dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we’re not just watching the future of hospitality unfold – we’re coding it, designing it, writing it and shipping it. If you’re ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at [cloudbeds.com](https://www.cloudbeds.com/) ### Company [Awards](https://www.cloudbeds.com/awards/) to Check Out! * Best All-In-One Hotel Management System | HotelTechAwards (2025) * Overall 10 Best Places to Work | HotelTechAwards (2025) * Most Loved Workplace® Certified (2024) * Top 10 People’s Choice(2024) * Deloitte Technology Fast 500 (2024) ### ### Discover our Benefits: * Remote First, Remote Always * PTO in accordance with local labor requirements * Monthly Wellness Fridays – enjoy an extra long weekend every month * Full Paid Parental Leave * Home office stipend based on country of residency * Professional development courses in Cloudbeds University * Access to professional development, including manager training, upskilling and knowledge transfer. ### Everyone is Welcome – A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [accommodations@cloudbeds.com](mailto:accomodations@cloudbeds.com). Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications. #LI-REMOTE Show more [Apply now >](https://jobicy.com/jobs/144108-customer-support-coach-2.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## How to apply ## See a few more Similar Customer Success remote jobs * ![Canonical Ltd. logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b4d068a9-221-1.png) Canonical Ltd. ### [Community Engineer (multiple roles and seniority levels)](https://jobicy.com/jobs/149577-community-engineer-multiple-roles-and-seniority-levels.md) Our ambition is to set a standard of excellence when it comes to serving the open source ecosystem. This is your chance to be a part of that as a… 🌐 Anywhere•Full TimeNEW* ![Canonical Ltd. logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b4d068a9-221-1.png) Canonical Ltd. ### [Support Engineering Manager](https://jobicy.com/jobs/149554-support-engineering-manager.md) Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives… 🌐 Anywhere•Full TimeNEW* ![WorkWave logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/03/78458cfe50d13ec79a5afc7a7a557272.jpeg) WorkWave ### [Customer Success Manager](https://jobicy.com/jobs/147124-customer-success-manager-39.md) At WorkWave, we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security… ![UK flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/gb.svg) GB•Full TimeNEW* ![Cision logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/e9661342-221.jpeg) Cision ### [Customer Success Manager](https://jobicy.com/jobs/149212-customer-success-manager-4.md) At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As… ![UK flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/gb.svg) GB•Full TimeNEW* ![SupportYourApp logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/cb14e643-221-1.jpg) SupportYourApp ### [(English C1, Logistics and Excel) Customer Support Consultant](https://jobicy.com/jobs/147802-english-c1-logistics-and-excel-customer-support-consultant.md) Who are we?SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer… ![Brazil flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/br.svg) ![Mexico flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/mx.svg) BR, MX +1 more, AR•Full TimeNEW* ![Thermo Fisher Scientific logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/fbe52b8e-221.webp) Thermo Fisher Scientific ### [Executive Director, Biotech Client Experience (Onboarding & Enablement) US](https://jobicy.com/jobs/149472-executive-director-biotech-client-experience-onboarding-enablement-us.md) Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionThe Executive Director, Biotech Client Experience & Onboarding provides enterprise-level leadership for the Client Experience & Onboarding function, with accountability for shaping how Biotech clients are… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 186,700-248,900/year* ![Tailscale logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/d3fa2e99-221.png) Tailscale ### [Customer Support Engineer](https://jobicy.com/jobs/149458-customer-support-engineer.md) About Tailscale Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to… ![UK flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/gb.svg) GB•Full TimeGBP 76,630-95,590/year* ![Tailscale logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/d3fa2e99-221.png) Tailscale ### [Senior Customer Support Engineer (Tier 3), Customer Escalations](https://jobicy.com/jobs/149454-senior-customer-support-engineer-tier-3-customer-escalations.md) About Tailscale Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to… ![UK flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/gb.svg) GB•Full TimeGBP 90,850-113,760/year* ![Wiz logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/bc976e6a-221.png) Wiz ### [Senior Customer Experience Manager (Central)](https://jobicy.com/jobs/149449-senior-customer-experience-manager-central.md) Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 136,800-152k/year* ![National Vision logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/9a3b814f-221.png) National Vision ### [Managed Care Customer Service Representative](https://jobicy.com/jobs/149447-managed-care-customer-service-representative.md) Company DescriptionAt National Vision we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible…. ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeNEW [More Jobs](https://jobicy.com/jobs.md)