# Technical Account Manager Remote from[UK](https://jobicy.com/job-region/uk.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted21 Jun 2026Apply before21 Jul 2026Experience level Midweight Views / Applies 1573 / 202 [About company](https://jobicy.com/company/marqeta.md) [Share](#share) About [Marqeta](https://jobicy.com/company/marqeta.md) The global modern card issuing platform. * [Financial Services](https://jobicy.com/company-category/financial-services.md) * 2010 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary Marqeta is seeking a Technical Account Manager to serve as a trusted technical and payments advisor for strategically important customers. The role involves managing technical aspects of customer relationships, collaborating cross-functionally, and providing customer feedback to shape product roadmap. The ideal candidate has 5+ years of customer-facing experience in high-tech or fintech, strong communication skills, and a background in payments. This is a hybrid role based in London, requiring two days per week in the office. ### Role DNA Job Complexity Easy Hard AI Insight The role requires a blend of deep technical expertise, customer management, and fintech knowledge, which is challenging to find. The need to manage multiple projects and influence cross-functional teams adds complexity. ### Salary Analysis Median Market Rate $125,000US Market $90k – 180k 0 $198k AI Insight The salary for this role is not explicitly stated, but based on market data for Technical Account Managers in fintech in London, the median is estimated at $125,000 USD. This is competitive for the required experience and skills. ### Core Skills Required [Technical Account Management](https://jobicy.com/jobs?search_keywords=Technical+Account+Management.md) [Customer-Facing](https://jobicy.com/jobs?search_keywords=CustomerFacing.md) [Fintech](https://jobicy.com/jobs?search_keywords=Fintech.md) [Payments](https://jobicy.com/jobs?search_keywords=Payments.md) [API Integration](https://jobicy.com/jobs?search_keywords=API+Integration.md) [Solutions Engineering](https://jobicy.com/jobs?search_keywords=Solutions+Engineering.md) [Cross-Functional Collaboration](https://jobicy.com/jobs?search_keywords=CrossFunctional+Collaboration.md) [Customer Advocacy](https://jobicy.com/jobs?search_keywords=Customer+Advocacy.md) [Project Management](https://jobicy.com/jobs?search_keywords=Project+Management.md) [Communication](https://jobicy.com/jobs?search_keywords=Communication.md) ### Cover Letter Sample Dear Hiring Manager, I am writing to express my strong interest in the Technical Account Manager position at Marqeta. With over 5 years of experience in technical account management within the fintech sector, I have a proven track record of serving as a trusted advisor to strategic customers and driving successful outcomes. My background includes leading technical discussions, managing complex implementations, and collaborating cross-functionally to align product roadmaps with customer needs. I am particularly drawn to Marqeta's innovative approach to payments and its commitment to customer success. I am confident that my technical expertise, combined with my ability to build strong customer relationships, would make me a valuable asset to your team. I look forward to the opportunity to discuss how I can contribute to Marqeta's continued growth. Sincerely, [Your Name] Copy ### Sample Interview Questions Describe a time when you had to manage a difficult customer relationship. How did you handle it?I had a customer who was frustrated with integration delays. I scheduled a daily stand-up to address issues, provided transparent updates, and worked with engineering to prioritize their fixes. This rebuilt trust and resulted in a successful launch.How do you stay current with fintech trends and technologies?I regularly read industry blogs, attend webinars, and participate in fintech forums. I also take online courses on new payment technologies and APIs to ensure my knowledge is up-to-date.Can you explain how you would handle a technical issue that a customer is facing, from initial report to resolution?I would first listen to the customer to understand the issue, then replicate it if possible. I'd document the problem, escalate to the appropriate internal team, and keep the customer informed of progress. After resolution, I'd follow up to ensure satisfaction and update internal knowledge bases.Describe your experience with APIs. How have you used them in previous roles?In my previous role, I used RESTful APIs to integrate payment solutions for customers. I worked with developers to test endpoints, debug issues, and document best practices. I also created API usage guides for non-technical stakeholders.How do you prioritize multiple customer requests and projects?I use a combination of urgency, impact, and customer strategic value to prioritize. I communicate timelines clearly and set expectations. I also use project management tools to track progress and adjust as needed. As a Technical Account Manager, your mission at Marqeta will be to serve as a trusted technical and payments advisor for several strategically important customers, managing all technical aspects of Marqeta’s relationship with them throughout the customer life cycle. You will be on the front line communicating directly with customers while collaborating cross-functionally internally to win new business, increase current business value with existing customers, and strengthen customer relationships. You will build expertise by learning from the Solutions Engineering, Product and Technology teams who develop and know the platform and solutions. In return, you will deliver critical customer feedback to help shape the roadmap and refine our offerings. NOTE: We encourage our UK team to go into our London (Holborn) office 2 days / week on a Tuesday and Thursday. If you live outside London, we can discuss a more flexible approach during our initial call. The Impact You’ll Have * Trusted Technical Advisor: Whether you’re working with Marqeta’s business development and Account Managers to analyse requirements for a new opportunity, or coordinating an ongoing implementation to ensure its success, you’ll be the trusted technical expert for your customers. Your fellow Marqetans will rely on you to ensure the key technical influencers at our customers and prospects deeply understand our technology, its strategic advantages, and how to quickly get integrated and live. Your customers will rely on you to solve both near-term technical problems and their long-term money movement vision. * Proactive problem-solver: Your customers will rely on you to solve both near-term technical problems and their long-term money movement vision. You’ll approach issues with empathy, putting yourself in the customer’s shoes and delivering clear recommendations to solve their problems. Over time, you’ll be able to soom out to see the bigger picture, and identify downstream impacts or “gotchas” before they occur. As you learn, you’ll document your findings to train others and create standards that can be repeated across the team and organisation. * Customer Advocate: You’ll regularly attend product and engineering meetings, providing insight and guidance as the “voice of the customer” to those teams. Your work across teams and with a diverse array of customers will afford you unparalleled insights into how Marqeta is enabling customers, the evolution of the competitive landscape, and where and what we should build to remain on the cutting edge of the payments ecosystem. Who You Are * 5+ years of customer-facing work experience (i.e., Technical Account Management, Solutions Engineering, or Technical Consulting) in high-tech or financial technology services, leading technical discussions and solutions in a sales engineering, implementation, or technical account management capacity * Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms * Ability to execute quickly and provide quick and effective resolutions; proficient at seeing things from different angles (pros and cons, weaknesses and strengths) * Ability to facilitate customer collaboration and influence teams across the organisation to achieve desired customer outcomes * Resourceful problem solver who proactively suggests improvements and challenges the status quo * Ability to prioritise, manage, and deliver on multiple projects simultaneously; highly motivated and able to work unsupervised against aggressive schedules * Experience and/or enthusiasm learning & discussing APIs * Demonstrated strong understanding of fintech (e.g. acquiring, networks, point-of-sale) and payments background, especially on the issuing side * Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision Recruiter for this role * [Lou Devlin – Linkedin Profile](https://www.linkedin.com/in/louisevictoriadevlin/) (no agencies please!) Typical Process * Application Submission * Recruiter video call * Hiring manager video call * Virtual “Onsite” consisting of 4-5, 45 min calls * Offer! Compensation and Benefits * Premium Private Medical and Dental coverage * Generous time off program with additional “Floating Holiday days” * Retirement savings program with company contribution * Equity in a publicly-traded company and an Employee Stock Purchase Program * Monthly stipend to support our remote work model * Annual development stipend to support our people’s growth and development * Family-forming benefits and up to 20 weeks of Parental Leave * Wellbeing programs i.e. Modern Health, HealthKick and much more… Show more [Apply now >](https://jobicy.com/jobs/144322-technical-account-manager-4.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## How to apply ## See a few more Similar Customer Success remote jobs * ![NRG logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/59e14265-221.png) NRG [Field Service Technician – Greensboro, NC](https://jobicy.com/jobs/142578-field-service-technician-greensboro-nc.md) Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.Vivint Smart Home, an NRG owned… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeNEW* ![Autodesk logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/03/983ea436405fa9ab72f858e1f1b874a7.jpeg) Autodesk [Customer Adoption Specialist](https://jobicy.com/jobs/148114-customer-adoption-specialist.md) Job Requisition ID #26WD98368Position OverviewDo you want the opportunity to be part of a startup-like environment and have a big impact on a brand-new product? Are you looking to be at the forefront of innovative new technology that… ![UK flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/gb.svg) ![Portugal flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/pt.svg) GB, PT +1 more, SE•Full TimeNEW* ![Remote logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/63a88d3a-221-1.png) Remote [Senior Onboarding Client Services Specialist](https://jobicy.com/jobs/148111-senior-onboarding-client-services-specialist.md) About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage… ![EMEA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/emea.svg) EMEA•Full TimeUSD 35,250-79,300/year* ![Autodesk logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/03/983ea436405fa9ab72f858e1f1b874a7.jpeg) Autodesk [Customer Success Readiness Manager](https://jobicy.com/jobs/148109-customer-success-readiness-manager.md) Job Requisition ID #26WD99513Position OverviewAutodesk’s Customer Success organization helps customers achieve measurable business outcomes through consistent, scalable success experiences. The CS Readiness team supports this mission through field readiness, adoption… ![UK flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/gb.svg) ![EMEA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/emea.svg) GB, EMEA•Full TimeNEW* ![Autodesk logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/03/983ea436405fa9ab72f858e1f1b874a7.jpeg) Autodesk [Technical Success Manager Nordics](https://jobicy.com/jobs/148106-technical-success-manager-nordics.md) Job Requisition ID #26WD99523Position OverviewWe are looking for Construction Industry professionals who are passionate about driving digital transformation throughout the industry. Coming from the AEC industry or having worked in… ![EMEA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/emea.svg) ![Denmark flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/dk.svg) EMEA, DK•Full TimeNEW* ![Binance logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/bc822f38-221.jpg) Binance [Customer Service Representative (Czech & English)](https://jobicy.com/jobs/144660-customer-service-representative-czech-english.md) Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for… ![Czechia flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/cz.svg) CZ•Full TimeNEW* ![Oddball logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/02/8c034287ffd7b6474f90645b1c72e60a.jpeg) Oddball [Customer Support Engineer](https://jobicy.com/jobs/144984-customer-support-engineer-3.md) Oddball believes that we can bring change and improve the daily lives of millions by bringing quality software to the federal space. Our team is full of experienced engineering, product,… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 75k-110k/year* ![Liberty Mutual logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/08/a0f68d769896c0f098621799a6396382.jpeg) Liberty Mutual [Licensed Customer Service Representative](https://jobicy.com/jobs/144990-licensed-customer-service-representative.md) Description Join Our Team as a Remote Experienced and Licensed Customer Service Representative!Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeNEW* ![Amazon.com logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/cd3ccbbd-221-12.jpg) Amazon.com [Strategy and Engagement – Customer Engagement Manager (CEM) , Worldwide Public Sector (Education & State/Local Government)](https://jobicy.com/jobs/144997-strategy-and-engagement-customer-engagement-manager-cem-worldwide-public-sector-education-state-local-government.md) We are seeking a Customer Engagement Manager (CEM) to join our Worldwide Public Sector Sales team, supporting Education and State & Local Government customers. In this role, you will serve… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 147,900-220,200/year* ![Cloudbeds logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3aef1a38-221.png) Cloudbeds [Senior Support Operations Manager](https://jobicy.com/jobs/148052-senior-support-operations-manager.md) What Makes Us Unique At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) ![Canada flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/ca.svg) US, CA +1 more, EU•Full TimeUSD 140k-180k/year [More Jobs](https://jobicy.com/jobs.md)