# Technical Account Manager – EU / UK Remote from[UK](https://jobicy.com/job-region/uk.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted21 Jun 2026Apply before21 Jul 2026Experience level Midweight Views / Applies 618 / 21 [About company](https://jobicy.com/company/marqeta.md) [Share](#share) About [Marqeta](https://jobicy.com/company/marqeta.md) The global modern card issuing platform. * [Financial Services](https://jobicy.com/company-category/financial-services.md) * 2010 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. 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Upgrade to Plus ### AI Summary This Technical Account Manager role at Marqeta focuses on serving as a trusted technical and payments advisor for key customers in the EU/UK region. The position requires managing technical relationships, winning new business, and providing customer feedback to shape product roadmaps. Candidates should have 5+ years of customer-facing experience in fintech or high-tech, strong communication skills, and a background in payments. The role is based in London with hybrid work expectations. ### Role DNA Job Complexity Easy Hard AI Insight The role requires a blend of technical expertise, customer management, and fintech knowledge, along with the ability to influence cross-functional teams. The seniority and strategic nature make it challenging, but not the highest difficulty as it does not require deep software engineering. ### Salary Analysis Median Market Rate $120,000US Market $90k – 160k 0 $176k AI Insight The salary was not provided in the listing. For a Technical Account Manager in fintech in London, the market range is typically $90k-$160k USD equivalent, with a median around $120k. The actual offer may vary based on experience and company compensation philosophy. ### Core Skills Required [Technical Account Management](https://jobicy.com/jobs?search_keywords=Technical+Account+Management.md) [Fintech](https://jobicy.com/jobs?search_keywords=Fintech.md) [Payments](https://jobicy.com/jobs?search_keywords=Payments.md) [Customer Relationship Management](https://jobicy.com/jobs?search_keywords=Customer+Relationship+Management.md) [API Integration](https://jobicy.com/jobs?search_keywords=API+Integration.md) [Solution Engineering](https://jobicy.com/jobs?search_keywords=Solution+Engineering.md) [Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Crossfunctional+Collaboration.md) [Problem Solving](https://jobicy.com/jobs?search_keywords=Problem+Solving.md) [Communication](https://jobicy.com/jobs?search_keywords=Communication.md) [Project Management](https://jobicy.com/jobs?search_keywords=Project+Management.md) ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Technical Account Manager position at Marqeta. With over 5 years of experience in technical account management and solutions engineering within fintech, I have developed a deep understanding of payments ecosystems and a passion for helping customers achieve their goals. At my previous role, I successfully managed strategic accounts, driving adoption and revenue growth while serving as the voice of the customer to influence product improvements. My background includes leading technical discussions, managing complex implementations, and collaborating cross-functionally to deliver exceptional outcomes. I am particularly drawn to Marqeta's innovative platform and its impact on modern money movement. I am confident that my technical acumen, problem-solving skills, and customer-centric approach align perfectly with the requirements of this role. I look forward to the opportunity to discuss how I can contribute to Marqeta's success and your team. Sincerely, [Your Name] Copy ### Sample Interview Questions Can you describe a time when you had to manage a complex technical issue for a key customer? How did you approach it and what was the outcome?I once had a customer experiencing intermittent transaction failures. I coordinated with engineering to analyze logs, identified a race condition in their integration, and provided a workaround while the fix was deployed. I communicated regularly with the customer, managing expectations, and the issue was resolved within 48 hours, strengthening our relationship.How do you prioritize multiple customer requests and projects simultaneously?I use a combination of impact assessment and urgency. I categorize requests based on business value, customer tier, and deadlines. I also communicate transparently with customers about timelines and trade-offs. For example, I use a ticketing system to track and update priorities weekly, ensuring critical issues are addressed first.Explain how you would handle a situation where a customer's technical requirements conflict with the product roadmap.I would first understand the customer's underlying needs and see if there is a workaround using existing features. If not, I would document the request and present it to the product team as a potential roadmap item, highlighting the customer's business impact. Meanwhile, I would set realistic expectations with the customer and offer interim solutions.Describe your experience with APIs and how you have used them to support customer integrations.I have extensive experience with RESTful APIs, including testing endpoints, debugging issues, and documenting integration guides. In my previous role, I helped a customer integrate our payment API by providing code samples, conducting joint testing, and troubleshooting authentication errors. This resulted in a successful launch ahead of schedule.How do you stay current with fintech trends and payments industry changes?I regularly read industry publications like Finextra and PaymentsSource, attend webinars, and participate in fintech forums. I also leverage internal knowledge sharing sessions and collaborate with product teams to understand upcoming changes. This helps me anticipate customer needs and provide informed advice. As a Technical Account Manager, your mission at Marqeta will be to serve as a trusted technical and payments advisor for several strategically important customers, managing all technical aspects of Marqeta’s relationship with them throughout the customer life cycle. You will be on the front line communicating directly with customers while collaborating cross-functionally internally to win new business, increase current business value with existing customers, and strengthen customer relationships. You will build expertise by learning from the Solutions Engineering, Product and Technology teams who develop and know the platform and solutions. In return, you will deliver critical customer feedback to help shape the roadmap and refine our offerings. NOTE: We encourage our UK team to go into our London (Holborn) office 2 days / week on a Tuesday and Thursday. If you live outside London, we can discuss a more flexible approach during our initial call. The Talent team will share more details if selected for the Recruiter Interview. We’d love for you to join us! The Impact You’ll Have * Trusted Technical Advisor: Whether you’re working with Marqeta’s business development and Account Managers to analyse requirements for a new opportunity, or coordinating an ongoing implementation to ensure its success, you’ll be the trusted technical expert for your customers. Your fellow Marqetans will rely on you to ensure the key technical influencers at our customers and prospects deeply understand our technology, its strategic advantages, and how to quickly get integrated and live. Your customers will rely on you to solve both near-term technical problems and their long-term money movement vision. * Proactive problem-solver: Your customers will rely on you to solve both near-term technical problems and their long-term money movement vision. You’ll approach issues with empathy, putting yourself in the customer’s shoes and delivering clear recommendations to solve their problems. Over time, you’ll be able to soom out to see the bigger picture, and identify downstream impacts or “gotchas” before they occur. As you learn, you’ll document your findings to train others and create standards that can be repeated across the team and organisation. * Customer Advocate: You’ll regularly attend product and engineering meetings, providing insight and guidance as the “voice of the customer” to those teams. Your work across teams and with a diverse array of customers will afford you unparalleled insights into how Marqeta is enabling customers, the evolution of the competitive landscape, and where and what we should build to remain on the cutting edge of the payments ecosystem. Who You Are * 5+ years of customer-facing work experience (i.e., Technical Account Management, Solutions Engineering, or Technical Consulting) in high-tech or financial technology services, leading technical discussions and solutions in a sales engineering, implementation, or technical account management capacity * Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms * Ability to execute quickly and provide quick and effective resolutions; proficient at seeing things from different angles (pros and cons, weaknesses and strengths) * Ability to facilitate customer collaboration and influence teams across the organisation to achieve desired customer outcomes * Resourceful problem solver who proactively suggests improvements and challenges the status quo * Ability to prioritise, manage, and deliver on multiple projects simultaneously; highly motivated and able to work unsupervised against aggressive schedules * Experience and/or enthusiasm learning & discussing APIs * Demonstrated strong understanding of fintech (e.g. acquiring, networks, point-of-sale) and payments background, especially on the issuing side * Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision Recruiter for this role * [Lou Devlin – Linkedin Profile](https://www.linkedin.com/in/louisevictoriadevlin/) (no agencies please!) Typical Process * Application Submission * Recruiter video call * Hiring manager video call * Virtual “Onsite” consisting of 4-5, 45 min calls * Offer! Compensation and Benefits * Premium Private Medical and Dental coverage * Generous time off program with additional “Floating Holiday days” * Retirement savings program with company contribution * Equity in a publicly-traded company and an Employee Stock Purchase Program * Monthly stipend to support our remote work model * Annual development stipend to support our people’s growth and development * Family-forming benefits and up to 20 weeks of Parental Leave * Wellbeing programs i.e. Modern Health, HealthKick and much more… ### About Marqeta Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all. ### Marqeta’s Values – Solve for the Customer: With a deep understanding of our customers’ business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do. – Do What’s Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish. – Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes. – Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team. – Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right. Equal Employment Opportunity, Accommodations and Privacy Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements. Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit [this form](https://forms.gle/Nx79JaH22WR94nBh7) with your specific accommodation request. Personal data that is provided as part of the application and recruitment process is processed in accordance with the[ Applicant Privacy Notice](https://www.marqeta.com/company/applicant). Additional information for California residents can be found [here](https://www.marqeta.com/applicant#1lOHLMWCqwzsMvVd1FY1XD). ### Show more [Apply now >](https://jobicy.com/jobs/144323-technical-account-manager-eu-uk.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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