# Customer Experience Dental Lab Technician – Fixed Remote from[Spain](https://jobicy.com/job-region/spain.md)Salary, yearly, EUR 27,000 - 34,000Department [Healthcare & Medical](https://jobicy.com/categories/healthcare.md) Employment type Full Time, Job posted21 Jun 2026Apply before21 Jul 2026Views / Applies 1931 / 199 [About company](https://jobicy.com/company/dandy.md) [Share](#share) About [Dandy](https://jobicy.com/company/dandy.md) The fully digital dental lab empowering dentists with innovative technologies to advance patient care and revolutionize lab workflows. * [Medical Equipment Manufacturing](https://jobicy.com/company-category/medical-device.md) * 2020 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary Dandy is a dental technology company transforming the industry with digital solutions. They are seeking a Customer Experience Dental Lab Technician with expertise in fixed prosthetics. The role involves collaborating with clinicians on case design and providing live technical support. Candidates need 3+ years of lab experience and proficiency in 3Shape CAD/CAM. The position offers comprehensive benefits and is based in a fast-paced, fully digital lab environment. ### Role DNA Job Complexity Easy Hard AI Insight The role requires specialized dental lab skills and customer-facing experience, but the requirements are typical for experienced technicians. The difficulty is moderate due to the need for both technical and communication skills. ### Salary Analysis Median Below Market EUR30,500EU Market EUR35k – 65k 0 EUR72k AI Insight The offered salary of €27,000-€34,000 (approx. $29,000-$37,000 USD) is below the US market range for this role. The US market median for dental lab technicians is around $50,000, with experienced technicians earning up to $65,000. The salary may be competitive in certain European markets but is not aligned with US standards. ### Core Skills Required [Dental Lab Technician](https://jobicy.com/jobs?search_keywords=Dental+Lab+Technician.md) [3Shape CAD/CAM](https://jobicy.com/jobs?search_keywords=3Shape+CADCAM.md) [Fixed Prosthodontics](https://jobicy.com/jobs?search_keywords=Fixed+Prosthodontics.md) [Customer Experience](https://jobicy.com/jobs?search_keywords=Customer+Experience.md) [Digital Workflows](https://jobicy.com/jobs?search_keywords=Digital+Workflows.md) [Implant Cases](https://jobicy.com/jobs?search_keywords=Implant+Cases.md) [Crown & Bridge](https://jobicy.com/jobs?search_keywords=Crown+Bridge.md) [Clinical Support](https://jobicy.com/jobs?search_keywords=Clinical+Support.md) [Cross-Functional Communication](https://jobicy.com/jobs?search_keywords=CrossFunctional+Communication.md) [Problem-Solving](https://jobicy.com/jobs?search_keywords=ProblemSolving.md) ### Cover Letter Sample Dear Hiring Manager, I am writing to express my interest in the Customer Experience Dental Lab Technician - Fixed position at Dandy. With over 3 years of experience in dental lab technology and expertise in 3Shape CAD/CAM design, I am confident in my ability to provide excellent support to clinicians. My background includes working on implant and crown & bridge cases, and I thrive in fast-paced, digital environments. I am passionate about leveraging technology to improve patient outcomes and enjoy collaborating with clinicians to refine case designs. My strong communication skills allow me to build rapport and provide empathetic support, ensuring a seamless customer experience. I am excited about the opportunity to contribute to Dandy's mission of modernizing the dental industry. Thank you for considering my application. Sincerely, [Your Name] Copy ### Sample Interview Questions Can you describe your experience with 3Shape CAD/CAM design for implant and crown & bridge cases?I have over 2 years of experience using 3Shape for designing implant cases, including scan bodies and custom abutments, as well as crown and bridge restorations. I am proficient in creating precise models that meet aesthetic and functional requirements.How do you handle a situation where a clinician is dissatisfied with a case design?I listen actively to understand their concerns, then collaborate to identify modifications. I use my technical knowledge to suggest alternatives and ensure the final design aligns with their expectations, maintaining a calm and professional demeanor.Describe a time you had to manage multiple complex conversations simultaneously. How did you prioritize?In my previous role, I handled live chat and phone support simultaneously. I prioritized urgent cases based on clinical need and time sensitivity, using a ticketing system to track progress. I ensured each clinician felt heard and received timely updates.What steps do you take to stay updated on digital dental workflows and best practices?I regularly attend webinars and read industry publications. I also participate in online forums and training sessions offered by software providers like 3Shape to keep my skills current.How would you translate clinical feedback from a doctor into actionable instructions for the lab team?I document the feedback precisely, noting specific adjustments needed. I use clear language and reference case numbers to ensure no details are lost. I then follow up with the lab team to confirm understanding and address any questions. Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. About the Role We’re looking for experienced and dedicated Customer Experience Dental Lab Technicians – Fixed to join Dandy. You’ll apply your deep dental lab expertise to partner directly with clinicians on critical tasks like patient scanning, case prep, and design modifications. Your role will be to provide real-time technical support, ensuring quality outcomes and an exceptional experience for every doctor. What You’ll Do * Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes. You will provide expert guidance on complex cases and build customer confidence in our digital tools. * Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service. * Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes. What We’re Looking For * 3+ Years in a Dental Technician Role * 2+ years of experience in 3Shape CAD/CAM design, including Implant and Crown & Bridge cases * Deep understanding of digital dental workflows, including implant systems, scan bodies, and best design practices * Technologically adept with the ability to learn and navigate dental design platforms quickly. * Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care. * Previous experience in a customer-facing lab role is preferred. * Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights. * Comfortable chatting live with doctors — whether it’s over chat, phone, or video calls. You should feel confident jumping into real-time conversations, answering questions, and building trust quickly. * Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously. * Desire to work in a fast-growing and rapidly changing fully-digital lab environment. * Ability to meet tight deadlines while maintaining exceptional quality standards across every case. * Native or near-native fluency in the local market language, with strong knowledge of local dental norms and terminology. For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit [Dandy Careers](https://www.meetdandy.com/careers/) for more! Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our [Privacy Policy](https://www.meetdandy.com/privacy-policy/) and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting [Privacy Requests](https://www.meetdandy.com/privacy-requests/). Show more [Apply now >](https://jobicy.com/jobs/144332-customer-experience-dental-lab-technician-fixed.md) * ![Upload CV](data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI2NSIgaGVpZ2h0PSI2NSIgZmlsbD0ibm9uZSIgeG1sbnM6dj0iaHR0cHM6Ly92ZWN0YS5pby9uYW5vIj48ZyBjbGlwLXBhdGg9InVybCgjQSkiPjxwYXRoIGQ9Ik0wIDBINjVWNjVIMFYwWiIgZmlsbD0iIzAyOWFlYiIvPjxnIGZpbGw9IiNmZmYiIHN0cm9rZT0iI2ZmZiIgc3Ryb2tlLXdpZHRoPSIyIj48cGF0aCBkPSJNMzMuMDQ5IDE1LjQ1NGExLjQzIDEuNDMgMCAwIDAtMi4wOTcgMGwtNy41NzkgOC4xNDdhMS4zOCAxLjM4IDAgMCAwIC4wOSAxLjk3MyAxLjQ0IDEuNDQgMCAwIDAgMi4wMDgtLjA4OGw1LjEwOS01LjQ5MnYyMC42MWExLjQxIDEuNDEgMCAwIDAgMS40MjEgMS4zOTdjLjc4NSAwIDEuNDIxLS42MjUgMS40MjEtMS4zOTd2LTIwLjYxbDUuMTA5IDUuNDkyYTEuNDQgMS40NCAwIDAgMCAyLjAwOC4wODggMS4zOCAxLjM4IDAgMCAwIC4wOS0xLjk3M2wtNy41NzktOC4xNDZ6TTE2Ljc2OSAzOC40YzAtLjc3My0uNjItMS40LTEuMzg1LTEuNFMxNCAzNy42MjcgMTQgMzguNHYuMTAybC4yMTUgNi4yMjljLjIyMyAxLjY4LjcwMSAzLjA5NSAxLjgxMyA0LjIxOHMyLjUxIDEuNjA3IDQuMTcyIDEuODMzYzEuNi4yMTggMy42MzYuMjE4IDYuMTYuMjE4aDExLjI4bDYuMTYtLjIxOGMxLjY2Mi0uMjI2IDMuMDYxLS43MDkgNC4xNzItMS44MzNzMS41ODktMi41MzggMS44MTMtNC4yMThDNTAgNDMuMTEzIDUwIDQxLjA1NSA1MCAzOC41MDNWMzguNGMwLS43NzMtLjYyLTEuNC0xLjM4NS0xLjRzLTEuMzg1LjYyNy0xLjM4NSAxLjRsLS4xOSA1Ljk1OGMtLjE4MiAxLjM3LS41MTUgMi4wOTUtMS4wMjYgMi42MTJzLTEuMjI4Ljg1My0yLjU4MyAxLjAzOGMtMS4zOTUuMTktMy4yNDMuMTkzLTUuODkzLjE5M0gyNi40NjJjLTIuNjUgMC00LjQ5OC0uMDAzLTUuODkzLS4xOTMtMS4zNTUtLjE4NC0yLjA3Mi0uNTIxLTIuNTgzLTEuMDM4cy0uODQ0LTEuMjQyLTEuMDI2LTIuNjEyYy0uMTg3LTEuNDEtLjE5MS0zLjI3OS0uMTkxLTUuOTU4eiIvPjwvZz48L2c+PGRlZnM+PGNsaXBQYXRoIGlkPSJBIj48cGF0aCBmaWxsPSIjZmZmIiBkPSJNMCAwaDY1djY1SDB6Ii8+PC9jbGlwUGF0aD48L2RlZnM+PC9zdmc+) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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