# Technical Account Manager (US Remote) Remote from[USA](https://jobicy.com/job-region/usa.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted22 Jun 2026Apply before22 Jul 2026Experience level Midweight Views / Applies 1213 / 167 [About company](https://jobicy.com/company/upwind-security.md) [Share](#share) About [Upwind Security](https://jobicy.com/company/upwind-security.md) We are on a mission to build the world’s best cloud security platform. * [Computer & Network Security](https://jobicy.com/company-category/computer-network-security.md) * 2022 Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. Tailor Resume Check Job Fit Cover Letter ### Tailor my resume to this job Discover how to best rewrite and optimize your resume for this specific job. You'll receive personalized suggestions and detailed guidance to highlight your key strengths, effectively address the job requirements, and make your application more compelling to recruiters and hiring managers. After analyzing your resume, I can provide several recommendations to better position yourself for this role. Your background in software development shows strong technical skills, particularly in Java and Python development. However, for this Senior Backend Developer position, I notice there could be more emphasis on your experience with microservices architecture and cloud technologies, which are key requirements for this role. I recommend highlighting specific projects where you utilized these technologies and quantifying your achievements to demonstrate impact... Upgrade to Plus ### Am I a good fit for this job? Understand your compatibility with this specific job opportunity. Our detailed analysis will assess your resume against the role's requirements, providing insights into your potential fit, key skill alignments, and areas you might need to develop to be a strong candidate. After assessing your resume against the job requirements, here's a summary of your fit: 1. Overall Match: Moderate Fit (Approx. 65-70%). Your resume shows good alignment with several core responsibilities for the Project Manager role, especially your experience in agile methodologies and stakeholder communication. 2. Key Strengths: Your PMP certification and proven track record in delivering projects on time are strong assets for this position. 3. Potential Gap: The role specifies experience with 'XYZ specific software', which is not explicitly mentioned in your resume. If you have this experience, ensure it's highlighted. 4. Recommendation: Consider adding a quantifiable achievement related to budget management, as this is often a key metric for PM roles... Upgrade to Plus ### Cover Letter Assistant Need help writing a compelling cover letter? Our system can analyze this job and your resume to help you draft personalized paragraphs that highlight your strengths and impress hiring managers. Let me help you draft a strong opening... Dear Hiring Manager, I am writing to express my keen interest in the Senior Marketing Manager position. My background in developing data-driven marketing strategies and leading successful product launches, as detailed in my resume, directly aligns with your need for a candidate capable of enhancing brand visibility and driving market share growth. I am confident I can make a significant contribution to your team... Upgrade to Plus ### AI Summary Upwind is a next-generation cloud security platform that uses runtime context to identify and prioritize critical risks. They are hiring a Technical Account Manager (US Remote) to build strategic customer relationships, ensure successful onboarding, and drive long-term value. The role involves leading technical deployments, serving as the main point of contact, and partnering with sales during renewals. Candidates need 3+ years in customer-facing SaaS roles with strong cloud infrastructure and cybersecurity expertise. This is an opportunity to work on cutting-edge cloud security technology in a remote environment. ### Role DNA Job Complexity Easy Hard AI Insight The role requires a blend of technical expertise in cloud infrastructure and cybersecurity, plus strong customer management and strategic skills, making it challenging to find candidates with all these competencies. ### Salary Analysis Median Market Rate $140,000US Market $110k – 180k 0 $198k AI Insight The job listing does not provide a specific salary range. Based on US market data for a Technical Account Manager in cloud security, the median salary is estimated at $140,000. The typical market range for this role is $110,000 to $180,000, depending on experience and location. ### Core Skills Required [Technical Account Management](https://jobicy.com/jobs?search_keywords=Technical+Account+Management.md) [Cloud Security](https://jobicy.com/jobs?search_keywords=Cloud+Security.md) [AWS](https://jobicy.com/jobs?search_keywords=AWS.md) [Azure](https://jobicy.com/jobs?search_keywords=Azure.md) [GCP](https://jobicy.com/jobs?search_keywords=GCP.md) [DevOps](https://jobicy.com/jobs?search_keywords=DevOps.md) [Customer Success](https://jobicy.com/jobs?search_keywords=Customer+Success.md) [SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md) [Cybersecurity](https://jobicy.com/jobs?search_keywords=Cybersecurity.md) [Solution Architecture](https://jobicy.com/jobs?search_keywords=Solution+Architecture.md) ### Cover Letter Sample I am writing to express my strong interest in the Technical Account Manager position at Upwind. With over 4 years of experience in customer-facing roles within the SaaS and cybersecurity sectors, I have a proven track record of driving customer success and adoption of complex cloud security solutions. My background includes leading technical deployments on AWS and GCP, and building strategic relationships that align technical capabilities with business goals. I am particularly drawn to Upwind's innovative use of runtime context for risk prioritization, which aligns with my passion for cutting-edge security technologies. In my previous role, I successfully managed a portfolio of enterprise clients, achieving a 95% retention rate and increasing feature adoption by 30% through proactive engagement and roadmap discussions. I am confident that my technical expertise in cloud infrastructure and cybersecurity, combined with my strong communication and problem-solving skills, will allow me to excel in this role and contribute to Upwind's growth. I look forward to the opportunity to discuss how I can help your customers realize the full value of the Upwind platform. Copy ### Sample Interview Questions Can you describe your experience with cloud security platforms and how you have helped customers adopt and derive value from them?In my previous role at a cloud security company, I managed a portfolio of 20 enterprise customers. I led onboarding sessions, conducted quarterly business reviews, and identified key use cases for each customer. For example, one customer was struggling with misconfigurations in their AWS environment. I worked with them to implement automated compliance checks and provided training on best practices, resulting in a 40% reduction in security incidents within three months.How do you handle a situation where a customer is not adopting a key feature that you believe would significantly benefit them?I would first understand their hesitation by asking targeted questions about their current workflows and pain points. Then, I would demonstrate the feature in a way that directly addresses their specific challenges, using data from their environment if possible. I would also share success stories from similar customers. If needed, I would offer a pilot program or additional training to reduce the learning curve.Describe a time when you had to manage a difficult customer relationship. What steps did you take to resolve the issues?One customer was unhappy with the deployment timeline and felt their concerns were not being heard. I scheduled a dedicated call to listen to all their issues without interruption. I then created a detailed action plan with clear milestones and assigned a dedicated support engineer for their account. I also set up weekly check-ins to track progress. Within a month, the customer's satisfaction improved, and they eventually became a reference account.How do you stay current with the latest developments in cloud security and DevOps?I regularly follow industry blogs like AWS Security Blog and The New Stack, and I am an active member of several cloud security communities on LinkedIn and Reddit. I also attend webinars and conferences such as AWS re:Invent and RSA Conference. Additionally, I hold certifications like AWS Certified Security – Specialty and have completed courses on Kubernetes security.Explain a complex technical concept related to cloud infrastructure to a non-technical stakeholder. How would you approach this?For example, if explaining 'runtime context' to a C-level executive, I would use an analogy: 'Think of runtime context like a security camera that not only records what happens but also understands the context of each activity. It can tell the difference between a employee entering the building during work hours and an intruder trying to break in at night.' I would then relate it to their business goals, such as reducing false positives and focusing on real threats. ## Description Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth. We’re looking for a Technical Account Manager to build strong, strategic relationships with customers and ensure successful onboarding, adoption, and long-term value from the Upwind platform. You’ll serve as the main point of contact, guide technical deployments, lead roadmap discussions, and provide hands-on support to drive engagement and satisfaction. Responsibilities * Act as a strategic partner to the sales team post-sale, supporting account continuity while enabling sales to focus on new opportunities * Lead the technical deployment of the Upwind platform post-sale, ensuring smooth and successful onboarding and deployment of new capabilities * Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience * Build strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions * Partner with sales during renewals and expansion to align technical planning with customer needs and drive value * Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the Upwind platform * Understand and advocate for your customers needs cross functionally (i.e. Product Management and Technical Support) ## Requirements * 3+ years in customer-facing roles in SaaS, with experience in Technical Account Management, Solution Architecture, or similar roles * Strong technical background in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps * Excellent communication, problem-solving, and relationship-building skills * Experience leading technical projects, managing cloud deployments, and driving feature adoption * Strategic mindset with the ability to align technical solutions to business goals * Relevant certifications in cloud or security (preferred) Show more [Apply now >](https://jobicy.com/jobs/144380-technical-account-manager-us-remote-2.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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