Bilingual Remote Licensed Customer Service Representative

Remote from: USA
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 24 May 2026
Apply before: 24 Jun 2026
Experience level: Entry-Level
Junior
Views / Applies: 31 / 9

At Liberty Mutual, we want to help you embrace today and confidently pursue tomorrow

Insurance
1912

AI Summary

This is a remote bilingual (Spanish/English) customer service role for Liberty Mutual's Personal Lines division. The position requires an active P&C insurance license and at least 2 years of customer service experience. Training is paid and full-time for the first few weeks, then shifts rotate including weekends. The role is not available in several states including NY, CA, and IL. The company provides equipment but requires high-speed internet.

Role DNA

Job Complexity

Easy Hard

AI Insight The job requires a specific license and bilingual skills, but the responsibilities are typical for customer service, making it moderately difficult.

Salary Analysis

AI Insight The salary range is not provided, but based on market data for licensed customer service representatives, the median is around $42,000. This is competitive for a remote role with benefits.

Key Skills

Bilingual Customer Service Insurance P&C License Remote Work Problem Solving Communication Spanish English Policy Management

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Bilingual Remote Licensed Customer Service Representative position at Liberty Mutual. With over 2 years of customer service experience and an active P&C license, I am confident in my ability to provide excellent service to policyholders. My fluency in Spanish and English allows me to assist a diverse customer base effectively.

I am detail-oriented, organized, and skilled at resolving policy-related issues independently. I thrive in remote work environments and have a dedicated workspace with reliable high-speed internet. I am eager to contribute to Liberty Mutual's reputation for customer satisfaction.

Thank you for considering my application. I look forward to the opportunity to discuss how my skills align with this role.

Sincerely,
[Your Name]

Possible Interview Questions

How do you handle a customer who is upset about a claim denial?

I would first listen empathetically to the customer's concerns without interrupting, then explain the policy details clearly. I would offer to review the denial with a supervisor if needed and provide any additional documentation options.

Describe your experience with P&C insurance policies.

I have worked with personal lines policies for two years, handling auto and home insurance. I am familiar with coverage types, endorsements, and claims processes, and I have maintained my P&C license through continuing education.

How do you prioritize tasks when handling multiple customer inquiries simultaneously?

I assess urgency and complexity first. For example, a customer with a time-sensitive claim gets priority over a billing question. I use CRM tools to track interactions and ensure follow-ups are completed promptly.

Can you provide an example of a time you resolved a difficult customer issue?

A customer was frustrated about a premium increase. I reviewed their policy, identified a discount they qualified for, and applied it. I also explained the reasons for the increase, and the customer appreciated the transparency and savings.

Why do you want to work remotely for Liberty Mutual?

I value the flexibility and work-life balance remote work offers. Liberty Mutual's reputation for employee support and inclusive culture aligns with my values, and I am eager to contribute to a team that prioritizes customer satisfaction.

Description

Join Our Team as a Bilingual, Spanish & English, Remote Experienced and Licensed Customer Service Representative!

Within our Customer Response Center, the Bilingual Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs. Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business.

Bilingual Requirement: Fluency in both English and Spanish is required. New hires will not begin work in the bilingual queue and will not receive bilingual differential pay until an opening for bilingual coverage arises.

Training: Paid training is Monday – Friday, 9:00am – 5:30pm EST (full time). Training is a critical component to your success, and that success starts with reliable attendance. Attendance and active engagement during training is mandatory for success in this role.

Shift: After onboarding and training is complete, go-forward shifts will have a start time between 11:30 am – 1:30 pm EST with a weekend rotation. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend.

Work Location: All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction free place to work.

License: Active P&C Producers insurance license REQUIRED.

We are currently not hiring in NY, CA, AK, HI, NM or IL.

Qualifications

Fluent in both English and Spanish.
Associates degree or 1+ year Insurance experience preferred.
2 years’+ related Customer Service experience is required.
Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
Excellent communication and interpersonal skills are required.
P&C Producers insurance license required.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices