Customer Service Representative (Slovenian & English)

Remote from: Slovenia
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 24 May 2026
Apply before: 24 Jun 2026
Experience level: Entry-Level
Junior
Views / Applies: 36 / 7

About company

About Binance

To increase the freedom of money globally through blockchain technology and cryptocurrency.

Financial Services
2017

Actively Hiring

AI Summary

Binance, a leading global blockchain ecosystem, is seeking a Customer Service Representative fluent in Slovenian and English. The role involves handling high volumes of live chat and support tickets, resolving customer queries, and providing feedback for product improvements. Candidates need 1+ year of customer-facing experience, strong IT proficiency, and a basic understanding of AI. The position offers remote work and competitive benefits.

Role DNA

Job Complexity

Easy Hard

AI Insight The role requires bilingual fluency, technical aptitude, and shift flexibility, but is entry-level, making it moderately challenging.

Salary Analysis

AI Insight The salary was not provided, so we estimate the median at $45,000 based on US market for customer service roles with language skills. This is competitive for entry-level bilingual positions.

Key Skills

Customer Service Bilingual Slovenian English Cryptocurrency Blockchain Live Chat Technical Support AI Tools Problem Solving

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Customer Service Representative position at Binance. With over a year of customer-facing experience and fluency in Slovenian and English, I am confident in my ability to provide exceptional support. My strong IT proficiency and basic understanding of AI align with your requirements, and I am eager to contribute to your team.

I thrive in fast-paced environments and am comfortable handling high volumes of live chat and tickets. My active listening and problem-solving skills enable me to resolve customer issues effectively. I am also willing to work weekends and night shifts as needed.

Thank you for considering my application. I look forward to the opportunity to discuss how I can add value to Binance.

Sincerely,
[Your Name]

Possible Interview Questions

How would you handle an irate customer who is frustrated with a delayed response?

I would remain calm and empathetic, acknowledge their frustration, apologize for the delay, and provide a clear timeline for resolution. I would ensure to follow up promptly to secure satisfaction.

Describe your experience with AI-powered tools or chatbots.

I have used chatbots in previous roles to streamline responses and have participated in bot validation testing. I understand how AI can improve efficiency and am comfortable providing feedback for improvements.

How do you prioritize tasks when handling multiple live chats and tickets simultaneously?

I assess urgency and complexity, addressing time-sensitive issues first. I use tools like ticketing systems to track status and ensure no query is overlooked, while maintaining clear communication with customers.

What do you know about cryptocurrency and blockchain?

I have a basic understanding of blockchain as a decentralized ledger and know that cryptocurrencies like Bitcoin are used for transactions. I am eager to learn more about Binance's products to provide accurate support.

Why do you want to work at Binance?

I am passionate about blockchain technology and want to be part of a leading ecosystem. The opportunity to work remotely with a global team and contribute to customer satisfaction aligns with my career goals.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance’s Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

Handle high volumes of live chat and support tickets across assigned language queues
Identify and evaluate customers’ needs to deliver satisfaction and timely resolution
Provide accurate, valid, and comprehensive information on platform features, products, and processes
Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution
Follow communication procedures, guidelines, and policies
Support feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal tools
Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs as needed
Go the extra mile to engage customers and deliver a best-in-class experience
Perform other tasks as assigned by team leaders

Requirements

1+ years experience of proven customer facing experience or experience as a customer service representative
Strong IT proficiency and ability to handle moderately technical customer queries
Exceptional written communication skills and active listening ability
Ability to multi-task, prioritize, and manage time effectively
Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots (required)
Hands-on experience with bot validation, testing, or SOP/tool quality review is a plus
Knowledge of the cryptocurrency/blockchain field is a strong advantage
Fluent in English and Slovenian
Willing to work weekends and irregular hours which will include night shifts

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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