Customer Service Representative (Lithuanian & English)

Remote from: Latvia
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 24 May 2026
Apply before: 24 Jun 2026
Experience level: Entry-Level
Junior
Views / Applies: 50 / 4

About company

About Binance

To increase the freedom of money globally through blockchain technology and cryptocurrency.

Financial Services
2017

Actively Hiring

AI Summary

Binance seeks a Customer Service Representative fluent in Lithuanian and English to handle live chat and support tickets for its cryptocurrency exchange platform. The role involves resolving customer issues, providing product information, and gathering feedback to improve services. Candidates must have 1+ year of customer service experience, strong IT skills, and basic AI knowledge. This remote position offers competitive pay and benefits within a leading blockchain ecosystem.

Role DNA

Job Complexity

Easy Hard

AI Insight The role requires bilingual proficiency and AI familiarity, but the core responsibilities are standard for customer service, making it moderately challenging.

Salary Analysis

AI Insight The salary for this role is not specified, but typical US market salaries for customer service representatives range from $28,000 to $60,000 annually, with a median around $45,000. Given the specialized language requirement and industry, the actual offer may be competitive.

Key Skills

Customer Service Live Chat Support Lithuanian Language English Cryptocurrency AI Chatbots Ticketing Systems Problem Solving Communication Skills Remote Work

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my interest in the Customer Service Representative position at Binance. With over two years of experience in customer support and fluency in both Lithuanian and English, I am confident in my ability to deliver exceptional service to your global user base. My background includes handling high-volume live chat and ticketing systems, resolving complex issues, and contributing to process improvements.

I possess strong IT skills and a foundational understanding of AI concepts, which aligns with your requirement for bot validation and testing. Additionally, my knowledge of the cryptocurrency field enables me to provide accurate information about your platform. I am eager to bring my problem-solving abilities and dedication to customer satisfaction to Binance's innovative team.

Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to your world-class support team.

Sincerely,
[Your Name]

Possible Interview Questions

How would you handle a customer who is frustrated about a delayed transaction on the cryptocurrency exchange?

I would first apologize for the inconvenience and empathize with the customer's frustration. Then, I would ask for specific transaction details to investigate the issue. I would explain the possible reasons for the delay, such as network congestion, and provide an estimated resolution time. If needed, I would escalate the issue to the relevant team and follow up with the customer to ensure the problem is resolved.

Describe your experience with AI-powered tools or chatbots. Have you been involved in testing or validating them?

In my previous role, I worked with an AI chatbot that handled basic customer queries. I was responsible for reviewing chat transcripts to identify incorrect responses and providing feedback to the development team. I also participated in testing new chatbot flows before deployment to ensure accuracy and a positive user experience.

How do you prioritize tasks when handling multiple live chats and support tickets simultaneously?

I prioritize based on urgency and complexity. For example, a customer reporting a security issue would be handled immediately, while a general inquiry could wait a few minutes. I use a ticketing system to track all open cases and set reminders for follow-ups. I also communicate transparently with customers about expected response times.

Can you explain a time when you went above and beyond to satisfy a customer?

Once, a customer was having trouble with a two-factor authentication setup. Instead of just sending instructions, I offered to guide them step-by-step via screenshare. After resolving the issue, I also sent a follow-up email with additional security tips. The customer appreciated the extra effort and later left a positive review.

Why are you interested in working at Binance, and what do you know about our platform?

I am passionate about blockchain technology and cryptocurrency, and Binance is the industry leader. I admire your commitment to security and innovation, and I want to be part of a team that is making financial services more accessible. I regularly use Binance for trading and am familiar with features like spot trading, staking, and the Binance Academy.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance’s Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

Handle high volumes of live chat and support tickets across assigned language queues
Identify and evaluate customers’ needs to deliver satisfaction and timely resolution
Provide accurate, valid, and comprehensive information on platform features, products, and processes
Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution
Follow communication procedures, guidelines, and policies
Support feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal tools
Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs as needed
Go the extra mile to engage customers and deliver a best-in-class experience
Perform other tasks as assigned by team leaders

Requirements

1+ years experience of proven customer facing experience or experience as a customer service representative
Strong IT proficiency and ability to handle moderately technical customer queries
Exceptional written communication skills and active listening ability
Ability to multi-task, prioritize, and manage time effectively
Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots (required)
Hands-on experience with bot validation, testing, or SOP/tool quality review is a plus
Knowledge of the cryptocurrency/blockchain field is a strong advantage
Fluent in English and Lithuanian
Willing to work weekends and irregular hours which will include night shifts

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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