Customer Service Representative (Estonian & English)

Remote from: Estonia
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 24 May 2026
Apply before: 24 Jun 2026
Experience level: Entry-Level
Junior
Views / Applies: 44 / 11

About company

About Binance

To increase the freedom of money globally through blockchain technology and cryptocurrency.

Financial Services
2017

Actively Hiring

AI Summary

Binance is seeking a Customer Service Representative fluent in Estonian and English to join their global blockchain ecosystem. The role involves handling high volumes of live chat and support tickets, identifying customer needs, and providing timely resolutions. Candidates should have over 1 year of customer-facing experience, strong IT proficiency, and a basic understanding of AI concepts. Knowledge of cryptocurrency/blockchain is a strong advantage. The position offers a competitive salary, work-from-home arrangement, and the opportunity to work with world-class talent.

Role DNA

Job Complexity

Easy Hard

AI Insight The role requires fluency in two languages, technical proficiency, and AI knowledge, but is an entry-level customer service position with 1 year experience expected.

Salary Analysis

AI Insight The offered salary is not specified, but based on US market data for a Customer Service Representative with bilingual skills and technical requirements, the estimated median is $45,000. This is competitive for an entry-level customer service role with additional language and technical demands.

Key Skills

Customer Service Estonian English Live Chat Ticketing System Cryptocurrency Blockchain AI Concepts Problem Solving Multi-tasking

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my interest in the Customer Service Representative position at Binance. With over two years of customer-facing experience and fluency in Estonian and English, I am confident in my ability to provide exceptional support to your global user base. My strong IT proficiency and basic understanding of AI concepts align well with your requirements for handling technical queries and participating in bot validation.

I am particularly drawn to Binance's mission of advancing financial freedom through blockchain technology. I have a keen interest in cryptocurrency and have been following industry developments, which I believe will allow me to effectively assist users with their queries. I am comfortable working irregular hours and thrive in fast-paced environments.

Thank you for considering my application. I look forward to the opportunity to contribute to Binance's world-class customer service team.

Sincerely,
[Your Name]

Possible Interview Questions

How would you handle a customer who is frustrated about a delayed transaction on the cryptocurrency exchange?

I would first acknowledge their frustration and apologize for the inconvenience. Then, I would investigate the transaction details using our tools, provide a clear explanation of the delay, and offer a timeline for resolution. If necessary, I would escalate the issue to the appropriate team and follow up to ensure the customer is satisfied.

Describe your experience with AI-powered chatbots or tools. How have you used them in a customer service context?

In my previous role, I worked with a chatbot to handle common queries, which reduced response times. I also participated in testing and providing feedback to improve the bot's accuracy. I understand the importance of AI in streamlining support and am comfortable validating and training AI models.

How do you prioritize tasks when handling multiple live chats and support tickets simultaneously?

I use a triage system based on urgency and complexity. For example, I address time-sensitive issues like account access problems first, while routine inquiries can wait. I also use keyboard shortcuts and templates to speed up responses without sacrificing quality.

Can you explain a time when you had to learn a new technology or system quickly to perform your job?

When my previous company implemented a new CRM system, I took the initiative to complete online tutorials and practice during off-peak hours. Within a week, I was proficient and even helped train my colleagues.

Why are you interested in working for Binance specifically, and what do you know about blockchain?

I am passionate about the potential of blockchain to democratize finance, and Binance is at the forefront of this innovation. I understand blockchain as a decentralized ledger technology that underpins cryptocurrencies like Bitcoin and Ethereum, enabling secure and transparent transactions. I am eager to contribute to a company that is shaping the future of finance.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance’s Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

Handle high volumes of live chat and support tickets across assigned language queues
Identify and evaluate customers’ needs to deliver satisfaction and timely resolution
Provide accurate, valid, and comprehensive information on platform features, products, and processes
Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution
Follow communication procedures, guidelines, and policies
Support feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal tools
Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs as needed
Go the extra mile to engage customers and deliver a best-in-class experience
Perform other tasks as assigned by team leaders

Requirements

1+ years experience of proven customer facing experience or experience as a customer service representative
Strong IT proficiency and ability to handle moderately technical customer queries
Exceptional written communication skills and active listening ability
Ability to multi-task, prioritize, and manage time effectively
Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots (required)
Hands-on experience with bot validation, testing, or SOP/tool quality review is a plus
Knowledge of the cryptocurrency/blockchain field is a strong advantage
Fluent in English and Estonian
Willing to work weekends and irregular hours which will include night shifts

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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