# Senior Manager, Customer Success Management – Enterprise/EMEA Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 200,000 - 200,000Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted26 Jun 2026Apply before26 Jul 2026Experience level Senior Views / Applies 862 / 60 [About company](https://jobicy.com/company/chainguard.md) * Share About [Chainguard](https://jobicy.com/company/chainguard.md) Securing the software supply chain with hardened container images and comprehensive supply chain security solutions. [Computer & Network Security](https://jobicy.com/company-category/computer-network-security.md) * 2021 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary Chainguard, a leader in secure open source software, seeks a Senior Manager of Customer Success Management for the Enterprise/EMEA segment. This role involves leading a team of CSMs, developing segment strategies, and driving customer retention and growth. The ideal candidate has 4+ years in customer success or account management, people management experience, and a background in cybersecurity or DevOps. The position offers a base salary up to $200,000 plus bonus and benefits like equity and unlimited PTO. ### Role DNA Job Complexity Easy Hard AI Insight This is a senior leadership role requiring people management, strategic thinking, and technical domain knowledge, making it challenging but not the highest difficulty. ### Salary Analysis Median Highly Competitive USD200,000US Market USD150k – 220k 0 USD242k AI Insight The offered salary of $200,000 base is at the top end of the market range for this role, which typically spans $150,000 to $220,000. This is highly competitive and reflects the seniority and responsibility of the position. ### Core Skills Required [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer+Success+Management.md) [People Management](https://jobicy.com/jobs?search_keywords=People+Management.md) [Enterprise Accounts](https://jobicy.com/jobs?search_keywords=Enterprise+Accounts.md) [Cybersecurity](https://jobicy.com/jobs?search_keywords=Cybersecurity.md) [DevOps](https://jobicy.com/jobs?search_keywords=DevOps.md) [Data-Driven Strategy](https://jobicy.com/jobs?search_keywords=DataDriven+Strategy.md) [Retention & Growth](https://jobicy.com/jobs?search_keywords=Retention+Growth.md) [Cross-Functional Collaboration](https://jobicy.com/jobs?search_keywords=CrossFunctional+Collaboration.md) [Operational Excellence](https://jobicy.com/jobs?search_keywords=Operational+Excellence.md) [EMEA Market](https://jobicy.com/jobs?search_keywords=EMEA+Market.md) ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Senior Manager, Customer Success Management - Enterprise/EMEA role at Chainguard. With over 5 years of experience in customer success leadership and a strong background in cybersecurity, I have successfully built and led high-performing teams that drove retention and growth for enterprise clients. My expertise in data-driven engagement strategies and cross-functional collaboration aligns perfectly with your needs. I am particularly drawn to Chainguard's mission to secure open source software and its impact on leading organizations. I look forward to contributing to your customer success initiatives and scaling the CSM function. Thank you for considering my application. Sincerely, [Your Name] Copy ### Sample Interview Questions Describe your experience managing a team of customer success managers. How do you ensure high performance and career development?I have led a team of 8 CSMs for 3 years, focusing on clear goal-setting, regular 1:1s, and tailored development plans. I use data dashboards to track performance metrics like retention and NPS, and provide coaching to address gaps. I also encourage cross-training and certifications to foster growth.How would you develop and execute a customer success strategy for the Enterprise segment?I would start by analyzing segment-specific needs, such as compliance and security concerns, then design a high-touch engagement model with quarterly business reviews and health score monitoring. I'd align with sales and product teams to identify expansion opportunities and create playbooks for common scenarios.Can you give an example of a time you turned around an at-risk account?At my previous company, a key enterprise client was considering non-renewal due to poor support. I conducted a deep dive into their usage data, identified gaps in adoption, and created a tailored success plan with executive sponsorship. I also assigned a dedicated CSM and set up monthly check-ins. Within six months, the client expanded their contract by 20%.How do you use data to drive customer retention and growth?I rely on health scores combining product usage, support tickets, and survey feedback to flag risks early. I also analyze expansion patterns to identify upsell triggers, such as feature adoption thresholds. Regular reporting to leadership ensures alignment and resource allocation.What experience do you have with cybersecurity or DevOps customers?I have worked with several cybersecurity firms, understanding their focus on compliance and security. I've also supported DevOps teams by helping them integrate our tools into CI/CD pipelines. This technical background helps me build credibility and guide CSMs in addressing customer needs. Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. The role, in a nutshell: The Manager of Customer Success Management (CSM) will report to the Director of Customer Success, working collaboratively to achieve company goals and advance customer success initiatives across the Enterprise segments. As a leader within the Customer Success organization, this role will partner closely with cross-functional teams to support and scale the CSM function. The ideal candidate brings strong people management skills, experience operating in high-volume, scaled customer environments, and a focus on driving efficient, data-informed customer engagement, retention, and growth strategies. What you’ll do: Leadership and People Management: * Build, lead, and mentor a team of CSMs supporting Enterprise customers * Foster a collaborative, high-performance, and customer-centric culture * Provide coaching, performance management, and career development support * Drive accountability through clear goals, metrics, and regular feedback Segment Strategy and Execution: * Partner with Customer Success and cross-functional leaders to define segment-specific strategies * Execute programs tailored to Enterprise customer needs * Design and operationalize engagement models * Ensure consistency in customer journeys while adapting for segment nuances Customer Management: * Maintain visibility into adoption, health scores, and engagement metrics across the portfolio * Guide the team in identifying churn risks and expansion opportunities * Drive proactive outreach and intervention based on data insights * Support account reviews and leverage segment-level insights to improve outcomes Client Engagement and Advocacy: * Ensure strong stakeholder relationships across Enterprise accounts * Deliver consistent value through interactions * Capture and synthesize customer feedback to inform internal teams * Act as the voice of the customer to influence product and go-to-market strategy Retention and Growth: * Collaborate with Sales, Product, and Marketing to drive adoption and expansion * Support renewal strategies and improve retention outcomes across segments * Leverage data to contribute to accurate forecasting and pipeline visibility * Identify and scale growth opportunities within the Enterprise base Operational Excellence: * Implement and refine processes that enable scale and efficiency * Improve team productivity through tooling, automation, and best practices * Standardize workflows and reporting for consistency and visibility * Monitor industry trends and evolve engagement strategies accordingly What we’re looking for: * 4+ years of experience in Customer Success, Account Management, or related fields * Prior people management experience with a track record of developing high-performing teams * Experience supporting Enterprise or high-ARR customer segments * Experience with high-touch customer success models * Background in Cybersecurity, DevOps, or a related technical domain preferred * Strong operational mindset with experience building or optimizing processes * Proven ability to drive retention and growth in a metrics-driven environment * Excellent communication and interpersonal skills across diverse audiences * Bachelor’s degree in a relevant field; advanced degree preferred Compensation: up to $200,000 base salary + bonus (depending on experience) A few of the benefits we offer: * Equity/stock options * Unlimited PTO * Remote work with flexible coworking and team meetup opportunities * Home office and internet stipend * 100% health/dental/vision insurance coverage for you and your family If your experience is close but doesn’t fulfill all requirements, please apply. Chainguard is on a mission to build the best team. To achieve our goal, we are focused on hiring “Guardians” with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard’s Privacy Policy. ## About Us We live and breathe our company values: * We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better. * We have a bias for intentional action — We prioritize, plan, try things, and fail fast. * We don’t take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey. * We trust each other and assume good intentions — We’re transparent with decisions to empower team members to make well informed decisions. A few of the benefits we offer: * Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. * Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). * 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. * ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. * 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child’s first year. If your experience is close but doesn’t fulfill all requirements, please apply. We’re building the best team in technology and are focused on hiring “Chainguardians” with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with [Chainguard’s Global Candidate Privacy Notice](https://www.chainguard.dev/legal/candidate-privacy-notice). ©2026 Chainguard. All Rights Reserved. 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