Customer Service Representatives

Remote from: USA
Salary, yearly, USD: 32,000
Department: Customer Success
Employment type: Full Time,
Job posted: 24 May 2026
Apply before: 24 Jun 2026
Experience level: Entry-Level
Junior
Views / Applies: 20 / 1

About company

About Sutherland

Unlocking Possibilities, Transformative Outcomes, and Enduring Relationships

Outsourcing/Offshoring
1986

Actively Hiring

AI Summary

Sutherland is hiring a Customer Service Representative to manage a portfolio of accounts, handling customer inquiries, payment analysis, and account status communication. The role involves reviewing contracts, assisting with payments and extensions, and maintaining accurate records. The position offers a $16/hour rate, benefits, paid training, and advancement opportunities. It requires strong communication skills, attention to detail, and a high school diploma. Work-from-home requires a quiet space, hardwired internet, and a smartphone.

Job Complexity

Easy Hard

AI Insight The job involves routine customer service tasks with clear guidelines and minimal technical complexity, making it relatively easy for someone with basic communication skills.

Salary Analysis

AI Insight The offered salary of $16/hour (approx. $33,280/year) is slightly below the median for customer service roles in the US, which typically ranges from $28,000 to $45,000. However, the benefits and advancement opportunities may compensate.

Key Skills

Customer Service Communication Problem Solving Microsoft Office Data Entry Account Management Attention to Detail Multitasking Phone Etiquette Time Management

Cover Letter Sample

I am writing to express my interest in the Customer Service Representative position at Sutherland. With over 35 years of experience in digital transformation, Sutherland's commitment to excellence aligns with my dedication to providing top-notch customer support.

In my previous roles, I have honed my communication and problem-solving skills, effectively handling customer inquiries and resolving issues. I am comfortable multitasking and using multiple systems simultaneously, as required for this role.

I am particularly drawn to Sutherland's focus on employee growth and the opportunity to work with leading technologies. My strong attention to detail and ability to analyze accounts will enable me to deliver accurate and helpful information to customers.

I am eager to contribute to Sutherland's success and would welcome the chance to discuss my qualifications further. Thank you for considering my application.

Possible Interview Questions

How do you handle a difficult customer who is upset about their account?

I would listen actively to understand their concerns, empathize with their situation, and then calmly explain the steps I can take to resolve the issue. I would ensure they feel heard and keep them updated throughout the process.

Describe a time you had to multitask between multiple systems or tasks. How did you manage it?

In my previous job, I often had to handle phone calls while simultaneously updating records in our CRM and checking account details. I prioritized tasks by urgency and used note-taking to stay organized, ensuring accuracy in all systems.

Why do you want to work for Sutherland?

I am impressed by Sutherland's long history in digital transformation and its recognition as a Great Place to Work. I value the company's commitment to employee growth and the opportunity to work with advanced technologies, which aligns with my career goals.

How do you ensure accuracy when manually calculating payments or account details?

I double-check my calculations and use tools like spreadsheets to verify numbers. I also take my time to avoid rushing and review my work before finalizing. If unsure, I ask a colleague for a second look.

This role requires working from home with specific internet requirements. How do you ensure a productive home office environment?

I have a dedicated quiet space with a desk and reliable hardwired internet that exceeds the required speeds. I maintain a routine to minimize distractions and ensure I have all necessary equipment ready before each shift.

Company Description

As a digital transformation company — and Great Place to Work certified — Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.

Job Description

Please complete SHL testing sent to you upon application to advance to next round.
in this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts. This will include handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers. Our hours of operation are Monday-Friday, 7AM-7PM CST (no weekends)

Some of the high-level tasks of the job include:

Reviewing customer contract, including but not limited to, voluntary surrender, Principal and Interest breakdown for their payments and account, Total Loss process.
Advise the customer of their account open and closed accounts.
We give customer information regarding the status of their titles including but not limited to; state to state transfers, title protection.
We assist customer with information on all optional products.
Assist customer with extensions and deferral in times that may not be able to pay.
Taking payments and reviewing history/notes and clearly communicating account statuses to customers.
Maintain accurate records of customer interactions, including any issues that arise and their resolution.
Recommending appropriate solutions to customers by analyzing their accounts as a specialist it our job to give the customers the best information on each customer account.
Must be comfortable with manual calculations
Must be comfortable handling multiple systems at one time

To help you achieve success, you will work with leading technologies and systems and have a dedicated team of leaders and peers to support you. You will also receive:

Hourly rate of $16/hour
Medical, dental and vision benefits
Paid training & generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)
Additional pay incentives as well as monthly rewards & recognition programs
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications

Excellent verbal and written communication skills and are a strong multitasker
Strong attention to detail
Drive to solve problems and meet goals
Familiarity with Microsoft Office tools
Experience in customer service
High school diploma or equivalent

We will provide equipment, but to work from home, you must have:

Excellent Internet connectivity:
Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
Hardwired internet access – wireless and/or satellite Internet Service Providers are not compatible with our systems.
Productive, quiet and distraction-free, secure place to work.
A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

Additional Information

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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