Music Streaming Platform Customer Specialist with Turkish and English (Remote in Bulgaria)

Remote from: Bulgaria
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 24 May 2026
Apply before: 24 Jun 2026
Experience level: Senior
Views / Applies: 66 / 7

About company

About Sutherland

Unlocking Possibilities, Transformative Outcomes, and Enduring Relationships

Outsourcing/Offshoring
1986

Actively Hiring

AI Summary

Sutherland Bulgaria is hiring a Customer Specialist for the world's leading music streaming platform, supporting users via email and chat in Turkish and English. The role is fully remote within Bulgaria, offering a permanent contract, health insurance, paid leave, and performance bonuses. Candidates need excellent Turkish and English (C1), a valid EU work permit, and strong problem-solving skills. Prior customer service experience is a plus.

Role DNA

Job Complexity

Easy Hard

AI Insight The role requires bilingual fluency and customer service skills but is entry-level with non-voice support and comprehensive training, making it relatively easy to fill.

Salary Analysis

AI Insight The salary is not explicitly provided, but based on market data for similar customer support roles in Bulgaria, the estimated median is $28,000 per year. This is competitive for the region and role.

Key Skills

Customer Support Turkish English Email Support Chat Support Problem Solving Account Management Music Streaming Remote Work

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Music Streaming Platform Customer Specialist position at Sutherland Bulgaria. With native-level fluency in Turkish and English (C1) and a passion for delivering exceptional customer service, I am confident in my ability to assist users effectively via email and chat.

My previous experience in customer support has honed my problem-solving skills and patience, allowing me to guide users through troubleshooting steps with clarity. I thrive in remote, collaborative environments and am eager to contribute to the success of the world's leading music streaming platform.

Thank you for considering my application. I look forward to the opportunity to discuss how my skills align with this role.

Sincerely,
[Your Name]

Possible Interview Questions

How would you handle a user who is frustrated because they can't log into their account?

I would first empathize with the user, then guide them through troubleshooting steps such as checking their credentials, resetting their password, or clearing cache. If the issue persists, I would escalate to the technical team.

Describe a time you had to explain a complex technical issue in simple terms.

In a previous role, I helped a customer understand how to enable two-factor authentication by breaking it down into step-by-step instructions with screenshots, ensuring they felt confident.

Why do you want to work for this music streaming platform?

I am passionate about music and the platform's user-centric approach. I enjoy helping people access their favorite content seamlessly.

How do you prioritize tasks when handling multiple chats simultaneously?

I assess urgency and complexity, respond to simple queries quickly, and use canned responses for common issues while dedicating more time to complex cases.

What does excellent customer service mean to you?

It means listening actively, showing empathy, resolving issues efficiently, and ensuring the customer feels valued throughout the interaction.

Company Description

At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join our team, for the world’s leading music streaming platform.
If you’re ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you.
With over 422 million monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting its vibrant user base!

Job Description

What You’ll Do (Non-Voice Support Only):
Provide email and chat support (no phone calls!) to Spotify users
Answer common “how-to” and FAQ-type questions
Assist with account management and payment-related issues
Guide users through troubleshooting steps with patience and clarity

Qualifications

Excellent Turkish (C1) and English (C1)
Valid EU work permit
Prior customer service experience is a plus
Strong written communication and problem-solving skills
A team player with a positive, can-do attitude
Comfortable explaining complex topics in a clear, simple manner
What You’ll Get:
Permanent contract with long-term job security
Fully remote training and work from anywhere in Bulgaria
Additional health and life insurance
21 days of paid annual leave
Food vouchers and Multisport card (partially covered)
Performance bonuses
World-class training and career growth opportunities
Digital HR services and 24/7 psychological support

Additional Information

Why Join Us?
Fully digital onboarding and contract signing
Recognition and referral programs
Engaging employee events and wellness initiatives
Learning platforms and certification support
Exposure to global business and an inclusive, multicultural environment
Ready to start your journey with Spotify and Sutherland?
Apply now and let’s make customer support more human – one message at a time.

Apply now >