Sr Services Manager 2 – Customer Service Management

Remote from: USA
Salary, yearly, USD: 119,600 - 199,400
Department: Customer Success
Employment type: Full Time,
Job posted: 24 May 2026
Apply before: 24 Jun 2026
Experience level: Senior
Views / Applies: 38 / 10

GE Vernova is purpose-built to electrify and decarbonize the world, uniquely positioned with a scope and scale of solutions to accelerate the energy transition.

Oil & Energy
2024

Actively Hiring

AI Summary

This Sr Services Manager role at GE Vernova involves managing customer relationships and operations for a portfolio of clients in the power generation industry. Responsibilities include overseeing P&L, outage planning, parts coordination, and contract management. The position requires strong project management and commercial skills, with 5+ years of experience in power plant field services. The role is remote with 40% travel and offers a competitive salary. Relocation assistance is provided.

Role DNA

Job Complexity

Easy Hard

AI Insight The role demands a high level of expertise in customer service management, P&L ownership, and outage planning, requiring 5+ years of specialized experience and strong leadership skills, making it challenging.

Salary Analysis

AI Insight The offered salary range of $119,600 to $199,400 is competitive for a senior services manager role in the US, with a median of $159,500. This aligns well with the market range for similar positions, which typically spans $100,000 to $200,000 depending on location and experience.

Key Skills

Customer Service Management P&L Management Outage Planning Contract Management Project Management Power Generation Sales Leadership Communication Problem Solving

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my interest in the Sr Services Manager position at GE Vernova. With over 7 years of experience in power generation field services and contract performance management, I have successfully led customer relationships and P&L growth for major accounts. My expertise in outage planning, parts coordination, and commercial strategy aligns perfectly with your requirements.

In my previous role, I managed a portfolio of customers, driving revenue and margin growth while ensuring high customer satisfaction. I have a proven track record of leading cross-functional teams during complex outages and implementing efficient processes. I am confident that my leadership and problem-solving skills will contribute to GE Vernova's success.

I am eager to bring my experience in customer service management and project execution to your team. Thank you for considering my application. I look forward to the opportunity to discuss how I can add value to your organization.

Sincerely,
[Your Name]

Possible Interview Questions

Describe your experience managing a customer portfolio in the power generation industry. How did you drive P&L growth?

I managed a portfolio of 10 customers, focusing on revenue and margin growth through upselling services and optimizing contracts. By conducting regular business reviews and identifying opportunities for additional services, I increased portfolio revenue by 15% year-over-year.

How do you approach outage planning and execution to ensure minimal downtime and customer satisfaction?

I lead pre-outage meetings to align scope, coordinate parts and resources, and establish communication plans. During execution, I manage change orders and resolve issues promptly. Post-outage, I review performance and document lessons learned to improve future outages.

Can you give an example of a time you managed a complex contract with liquidated damages or bonus structures?

In a previous role, I oversaw a contract with LD clauses for delayed outage completion. I implemented a detailed schedule and risk mitigation plan, ensuring on-time delivery and earning the full bonus. This required close coordination with internal teams and the customer.

How do you balance customer needs with company profitability when negotiating concessions?

I assess the long-term value of the customer relationship and the cost of concessions. I aim for win-win solutions, such as offering service credits for future work instead of cash discounts, which maintains profitability while satisfying the customer.

Describe a time you led a team during a challenging outage. How did you ensure safety and success?

During a forced outage, I assembled a cross-functional team, conducted daily safety briefings, and maintained clear communication. I prioritized critical tasks and adjusted resources as needed. The outage was completed safely and on schedule, restoring customer operations quickly.

Job Description Summary

The Aero Services Customer Service Leader will serve as the liaison between internal/external organizations and for an assigned customer portfolio, own the customer relationship, care for customer operations wing to wing, and directly contribute to the overall P&L business strategy.

Job Description

Essential Responsibilities:

Foster and develop strong relationships with customers as the single point of contact caring for customer operations
Manage customer communication and relationships
Responsible for customer portfolio and assigned P&L Revenue, Margin, & Cash growth
Establish contact to provide on-going project management, technical, and business support to assigned customers
Develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customer
Oversee warranty and applicable commercial considerations including concessions as they arise balancing benefit outcomes for the customer and GE
Develop outage scope and lead communicating scope HOM to FieldCore
Responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders
Lead/Manage safe outage planning, execution, and processing of Change Orders
Lead direction for all emergent/forced outage resolution
Lead wing to wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes.
Responsible for all customer invoicing/credit memo processing and for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE network
Own contract leadership/obligations and project manage business fulfillment of all project deliverables (Parts, Field Service, MOH, Repairs, etc.) understanding T&C’s and contract requirements such as LD/Bonus structure, while also selling the opportunity for Extra Work.
Selling all flow-type services including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion
Manage Digital and Total plant solutions agreements and coordinate with functional groups.

Qualifications/Requirements:

Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with an additional 4 years of experience in power generation industry OR Associates degree with 2 years of experience in a power generation industry)
Minimum of 5 years of knowledge and experience within the power plant field services or contract performance management.

Eligibility Requirements:

Willingness and ability to travel 40% of the time.

Desired Characteristics:

Experience planning and executing outages in ITR organization.
Strong project management and quality background w/Black Belt certification
Strong leadership, P&L financial, and commercial skills
Team leader in a dynamic, energetic and proactive problem solver
Experience working with customer leadership teams
Demonstrated communication & organizational skills
Strong oral and written communication skills
Strong interpersonal skills

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

#LI-Remote – This is a remote position

For candidates applying to a U.S. based position, the pay range for this position is between $119,600.00 and $199,400.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: discretionary annual bonus.

This posting is expected to remain open for at least seven days after it was posted on May 22, 2026.

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

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