# Staff Technical Account Manager Remote from[UK](https://jobicy.com/job-region/uk.md)Salary, yearly, GBP 71,000 - 103,000Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted26 Jun 2026Apply before26 Jul 2026Experience level Senior Views / Applies 987 / 77 [About company](https://jobicy.com/company/1password.md) * Share About [1Password](https://jobicy.com/company/1password.md) Productive businesses use 1Password to secure employees at scale. [Computer & Network Security](https://jobicy.com/company-category/computer-network-security.md) * 2005 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary 1Password is seeking a Staff Technical Account Manager to join their growing team. This role owns the technical side of the post-sale customer lifecycle, guiding implementations and driving adoption for strategic accounts. The ideal candidate has 6+ years in customer-facing technical roles within SaaS or security, with strong communication and technical skills. The position is remote within the UK and offers the opportunity to shape processes and mentor team members. 1Password is a leader in cybersecurity, trusted by over 180,000 businesses. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires deep technical expertise, customer management, and mentoring, which demands a high skill level and experience. ### Salary Analysis Median Market Rate GBP87,000UK Market GBP80k – 130k 0 GBP143k AI Insight The offered salary range of £71,000-£103,000 (approx. $90,000-$130,000 USD) is competitive for a Staff TAM role in the UK market, though slightly below top-tier US tech salaries. ### Core Skills Required [Technical Account Management](https://jobicy.com/jobs?search_keywords=Technical+Account+Management.md) [Customer Success](https://jobicy.com/jobs?search_keywords=Customer+Success.md) [SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md) [Cybersecurity](https://jobicy.com/jobs?search_keywords=Cybersecurity.md) [Identity Management](https://jobicy.com/jobs?search_keywords=Identity+Management.md) [Implementation](https://jobicy.com/jobs?search_keywords=Implementation.md) [AI](https://jobicy.com/jobs?search_keywords=AI.md) [Mentoring](https://jobicy.com/jobs?search_keywords=Mentoring.md) [Communication](https://jobicy.com/jobs?search_keywords=Communication.md) [Problem Solving](https://jobicy.com/jobs?search_keywords=Problem+Solving.md) ### Cover Letter Sample I am excited to apply for the Staff Technical Account Manager position at 1Password. With over 6 years of experience in customer-facing technical roles within SaaS and cybersecurity, I have a proven track record of driving customer adoption and ensuring long-term value. I am particularly drawn to 1Password's mission of unleashing employee productivity without compromising security. In my previous role, I successfully led complex implementations for enterprise clients, translating technical concepts into clear business value. I thrive in fast-paced environments and am passionate about mentoring team members to scale best practices. I am eager to bring my technical expertise and customer advocacy to 1Password, helping shape the future of access management. Thank you for considering my application. Copy ### Sample Interview Questions Describe your experience with technical onboarding and implementation for enterprise customers.I have led onboarding for several Fortune 500 clients, coordinating with cross-functional teams to ensure smooth deployment. I focus on understanding customer requirements and tailoring the implementation plan accordingly.How do you handle a situation where a customer is resistant to adopting a new feature?I would first understand their concerns by asking questions and then demonstrate the feature's value through a tailored demo or case study. I also work with the product team to address any gaps.Can you give an example of how you mentored a junior team member?I mentored a new TAM by pairing on calls, reviewing their account plans, and providing feedback. I also created a knowledge base document to help them navigate common challenges.How do you prioritize multiple customer accounts with competing demands?I use a risk-based prioritization framework, focusing on accounts with upcoming renewals or high churn risk. I also set clear expectations with customers on response times.Describe a time you used AI to improve your workflow or customer engagement.I used AI tools to analyze customer usage data and identify adoption gaps, then created automated email campaigns to drive feature adoption, resulting in a 15% increase in usage. 1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you’re excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. The Technical Account Management team ensures customers realize long-term value from their 1Password investment. We combine technical expertise with customer advocacy, guiding organizations from implementation through adoption, expansion, and renewal. Our team partners closely with Onboarding and Implementation, Customer Success Managers, Product, Support, and Enablement to ensure customers experience a seamless journey post-sale. We are customer-obsessed, technically curious, and committed to building deep, trusted partnerships that help organizations succeed securely with 1Password. As a Staff Technical Account Manager, you’ll own the technical side of the post-sale customer lifecycle. You’ll guide implementations, drive adoption, and act as a trusted technical advisor on identity, access, device trust, and SaaS security, driving tangible outcomes for our customers and helping shape the future of access management. You’ll take on our most strategic and complex accounts, mentor your fellow team members, and influence how we scale customer engagement, processes, and best practices across the organization. You’ll balance technical depth with business acumen, always with an eye on driving customer value and retention. As a Sr Staff level TAM, you’ll work alongside leadership to shape processes, drive product outcomes, and learning opportunities for the rest of the team while being the go-to subject matter expert cross-functionally for your particular product domain of expertise. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. This is a remote opportunity within the UK. What we’re looking for: * 6+ years in a customer-facing technical role (Technical Account Manager, Solutions Engineer, or Implementation Consultant) within a SaaS or security focused B2B environment. * Proven ability to lead technical onboarding and implementation conversations with both technical and business stakeholders throughout the entire post-sale journey with the most complex customer requirements. * Strong communication, storytelling, and demo skills. You are able to translate complex technical concepts into clear business value. * Extensive experience driving customer adoption, expansion, or renewal through proactive technical engagement. * Advanced understanding of modern security frameworks and identity protocols (e.g.,SSO, SCIM, SAML, OAuth), and how they support compliance standards such as SOC 2, ISO 27001, and GDPR. * Extensive experience with the identity space and a deep understanding of how the space is adapting to modern work environments. * Must be able to work autonomously in a remote-first environment, while collaborating cross-functionally as a trusted subject matter expert in your domain. * Strong familiarity with AI technologies and the ability to advise customers on evolving product roadmaps. * Deep experience mentoring peers, shaping enablement, and improving customer lifecycle processes. * Strong ability to develop new/improved team practices, processes, models, and metrics based on research and best practices. * Experience with 1Password (or other password managers), SaaS lifecycle management, MDM or device posture tools is a strong plus. What you can expect: * Own our most complex post-sale technical relationships, guiding customers from onboarding through adoption and renewal. * Lead technical implementation, including integrations, configuration, and security reviews. * Act as the technical advisor for our most complex accounts, ensuring customers are set up for long-term success. * Partner with Customer Success Managers to proactively identify risks, drive expansion opportunities, and maximize customer value while minimizing contraction/churn and identifying opportunities to expand the use of our products. * Contribute to strategic customer health reviews and success planning across the full 1Password ecosystem. * As a Staff level IC, you’ll assist leadership in a team lead capacity by supporting admin tasks including, but not limited to, call assignments, technical 1:1s, and co-lead/lead team meetings. * Represent the customer voice internally by partnering with Product, Marketing, and Support as a subject matter expert on our products. * Create and maintain resources (playbooks, knowledge base, etc) that scale customer impact in close partnership with leadership. * Mentor other team members, contribute to enablement, and shape scalable processes. * Act as an escalation point for highly complex technical challenges and strategic accounts. * Occasionally represent 1Password at customer meetings, industry events, or team offsites (some travel may be required). UK-based roles only: The annual base salary for this role is between £71,000 GBP and £103,000 GBP. This role is also immediate participation in 1Password’s benefits program (health, dental, pension, and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual’s compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, [1Password is not for everyone](https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/). Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you’re looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn’t just encouraged—it’s an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we’re experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you’ve got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See [here](https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf) for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing [this form](https://jobs.ashbyhq.com/1password/automation-notice). For additional information see our [Candidate Privacy Notice](https://1password.com/files/candidate-privacy-notice.pdf). 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