# Onboarding Project Manager – Europe Remote from[Europe](https://jobicy.com/job-region/europe.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Product & Operations](https://jobicy.com/categories/management.md) Employment type Full Time, Job posted28 Jun 2026Apply before28 Jul 2026Experience level Midweight Views / Applies 908 / 69 [About company](https://jobicy.com/company/cloudbeds.md) * Share About [Cloudbeds](https://jobicy.com/company/cloudbeds.md) One easy-to-use hospitality management suite that simplifies the working lives of hoteliers and hosts. [Hospital & Health Care](https://jobicy.com/company-category/hospital-health-care.md) * 2012 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary Cloudbeds seeks an Onboarding Project Manager for Europe to lead complex onboarding projects for mid-market customers in the hospitality tech space. This role involves managing the full customer lifecycle from contract to adoption, coordinating cross-functional teams, and ensuring timely implementations. The ideal candidate has fluency in English, Portuguese, and Spanish, plus 4+ years in hotel operations and at least 1 year of SaaS project management experience. The position is fully remote and requires strong communication and stakeholder alignment skills. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires managing complex, multi-stakeholder projects across different time zones and languages, with a need for deep hospitality industry knowledge and SaaS project management experience, making it quite challenging. ### Salary Analysis Median Market Rate USD85,000US Market USD70k – 110k 0 USD121k AI Insight The salary was not provided, but based on US market data for a Project Manager in SaaS with hospitality expertise, the median is estimated at $85,000. This is competitive for a remote role requiring trilingual skills and industry experience. ### Core Skills Required [Project Management](https://jobicy.com/jobs?search_keywords=Project+Management.md) [Customer Onboarding](https://jobicy.com/jobs?search_keywords=Customer+Onboarding.md) [SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md) [Hospitality](https://jobicy.com/jobs?search_keywords=Hospitality.md) [Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder+Management.md) [Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Crossfunctional+Collaboration.md) [Risk Management](https://jobicy.com/jobs?search_keywords=Risk+Management.md) [Spanish](https://jobicy.com/jobs?search_keywords=Spanish.md) [Portuguese](https://jobicy.com/jobs?search_keywords=Portuguese.md) [Remote Work](https://jobicy.com/jobs?search_keywords=Remote+Work.md) ### Cover Letter Sample Dear Hiring Manager, I am excited to apply for the Onboarding Project Manager - Europe position at Cloudbeds. With over 4 years of experience in hotel operations and a strong background in SaaS project management, I am confident in my ability to lead complex onboarding projects that drive customer success and platform adoption. My fluency in English, Portuguese, and Spanish allows me to effectively communicate with diverse stakeholders across Europe. In my previous role, I successfully managed end-to-end implementations for mid-market clients, coordinating cross-functional teams to ensure timely go-lives and measurable business outcomes. I thrive in fast-paced environments and am passionate about transforming hospitality through technology. I look forward to the opportunity to contribute to Cloudbeds' innovative team and help hoteliers succeed from day one. Thank you for your consideration. Sincerely, [Your Name] Copy ### Sample Interview Questions Can you describe your experience managing complex onboarding projects for mid-market SaaS customers?In my previous role, I managed end-to-end onboarding for 15+ mid-market clients, defining project scope, timelines, and milestones. I coordinated across Sales, Product, and Support teams to ensure seamless implementations, resulting in a 95% on-time go-live rate and high customer satisfaction scores.How do you handle risk and escalation in a project with multiple stakeholders?I proactively identify risks by maintaining a risk register and conducting regular check-ins with stakeholders. When escalation is needed, I communicate transparently, propose solutions, and align on next steps to keep the project on track.Describe a time you had to manage a project with conflicting priorities from different departments. How did you resolve it?I once faced a conflict between Sales wanting a faster go-live and Product needing more time for customization. I facilitated a meeting to align on business priorities, adjusted the timeline with clear trade-offs, and gained buy-in from both teams.How do you ensure customer adoption and value realization during onboarding?I set clear adoption milestones, provide training sessions, and track usage metrics. I also conduct regular business reviews to demonstrate ROI and adjust strategies based on customer feedback.What strategies do you use to manage multiple projects simultaneously while maintaining quality?I use project management tools like Asana to prioritize tasks, set deadlines, and delegate. I also hold daily stand-ups to monitor progress and address bottlenecks early. What Makes Us Unique At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers’ biggest challenges. Since our founding in 2012, we’ve become the World’s Best Hotel PMS Solutions Provider and landed on Deloitte’s Technology Fast 500 again in 2024 – but we’re just getting started. How You’ll Make an Impact: As an Onboarding Project Manager, you will lead complex onboarding projects for Cloudbeds’ mid-market customers, guiding them from contract signature through adoption and successful transition to Account Management at the time onboarding is completed. Acting as the strategic lead throughout the onboarding journey, you will partner cross-functionally with Onboarding, Account Management, Sales, Product, Support, and Professional Services teams to deliver a seamless implementation experience that drives customer confidence, platform adoption, and measurable business outcomes. You will play a critical role in ensuring customers realize value quickly by managing timelines, aligning stakeholders, mitigating risks, and maintaining a high-touch customer experience. This role combines project management, customer partnership and relationship management, operational excellence, and hospitality expertise in a fast-paced SaaS environment. Our Onboarding Project Management Team: Our team is passionate about delivering exceptional customer experiences and helping hoteliers succeed with Cloudbeds from day one. We build together, review opportunities together, and embrace a test-and-learn mindset that encourages innovation, collaboration, and continuous improvement. Every team member is valued and empowered to share feedback, ideas, and insights so we can learn, grow, and improve both as individuals and as a team. Team members who thrive here are proactive communicators, collaborative problem-solvers, and true customer advocates who enjoy navigating complexity while working closely with others to drive successful outcomes. What You Bring to the Team: * Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management * Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations * Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle * Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps * Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction * Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams * Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long-term customer success What Sets You Up for Success: * Fluency in English, Portuguese, and Spanish at a business-professional level, both written and spoken * Minimum 4 years of experience in hotel operations or hotel management * At least 1 year of project management experience within a SaaS or customer-facing environment * Proven ability to manage multiple projects simultaneously while maintaining strong attention to detail and organization * Experience coordinating cross-functional stakeholders and driving projects through completion in a fast-paced environment * Strong communication, relationship management, and customer-facing presentation skills * Ability to proactively solve problems, manage ambiguity, and adapt quickly to changing customer and business needs Bonus Skills to Stand Out (Optional): * At least 1 year of project management experience within a hospitality SaaS environment * Previous experience with customer implementation & onboarding at a hospitality SAAS company * Familiarity with Salesforce, Zendesk, Slack, or other customer operations tools #LI-AM1 ### What to Expect – Your Journey with Us Behind Cloudbeds’ revolutionary technology is a team of redefining what’s possible in hospitality. We’re 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven’t dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we’re not just watching the future of hospitality unfold – we’re coding it, designing it, writing it and shipping it. If you’re ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at [cloudbeds.com](https://www.cloudbeds.com/) ### Company [Awards](https://www.cloudbeds.com/awards/) to Check Out! * Best All-In-One Hotel Management System | HotelTechAwards (2025) * Overall 10 Best Places to Work | HotelTechAwards (2025) * Most Loved Workplace® Certified (2024) * Top 10 People’s Choice(2024) * Deloitte Technology Fast 500 (2024) ### ### Discover our Benefits: * Remote First, Remote Always * PTO in accordance with local labor requirements * Monthly Wellness Fridays – enjoy an extra long weekend every month * Full Paid Parental Leave * Home office stipend based on country of residency * Professional development courses in Cloudbeds University * Access to professional development, including manager training, upskilling and knowledge transfer. ### Everyone is Welcome – A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [accommodations@cloudbeds.com](mailto:accomodations@cloudbeds.com). Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications. #LI-REMOTE Show more [Apply now >](https://jobicy.com/jobs/144914-onboarding-project-manager-europe.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## How to apply ## See a few more Similar Product & Operations remote jobs * ![Upstart logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/bc2cfa2b-221-1.jpeg) Upstart ### [Senior Director, Operational Excellence](https://jobicy.com/jobs/145571-senior-director-operational-excellence.md) About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 198k-275k/year* ![Defense Unicorns logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/44a44784-221-1.png) Defense Unicorns ### [Mission Manager](https://jobicy.com/jobs/145649-mission-manager.md) EMPLOYER IS A CONTRACTOR FOR THE U.S. GOVERNMENT. THIS POSITION WILL REQUIRE U.S. CITIZENSHIP.This position requires an active Secret Clearance. Role Description: As a Mission Manager for within the Air Force domain,… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 142,375-192,625/year* ![R1 RCM logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/87bf2b2b-221.png) R1 RCM ### [Director Service Delivery](https://jobicy.com/jobs/148824-director-service-delivery.md) As our Director of Client Service Delivery, you will provide strategic leadership for client-facing operations across one or more key health system relationships. Your daily responsibilities will include cultivating and… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 117k-194,847/year* ![WTW logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/09/8fd0d917-221.png) WTW ### [Pensions Project Manager](https://jobicy.com/jobs/145224-pensions-project-manager.md) This is an excellent opportunity for an experienced Project Manager with a Defined Benefit (DB) pensions background to join our thriving project management team. You will lead and deliver a… ![UK flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/gb.svg) GB•Full TimeNEW* ![Remote logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/63a88d3a-221-1.png) Remote ### [Senior Product Manager, HRIS Integrations](https://jobicy.com/jobs/148711-senior-product-manager-hris-integrations.md) About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage… ![EMEA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/emea.svg) EMEA•Full TimeUSD 60k-135k/year* ![Zone & Co logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/618aec90-221.png) Zone & Co ### [Platform Product Manager](https://jobicy.com/jobs/145291-platform-product-manager.md) Zone & Company Software Consulting LLC (“Zone”) is the ERP-native AI platform for financial operations, purpose-built for organizations running on Oracle NetSuite. We are redefining how finance teams operate by… ![Spain flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/es.svg) ES•Full TimeJul 4* ![Nebius logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/d90c0566-221.webp) Nebius ### [Technical Product Manager – Storage](https://jobicy.com/jobs/148661-technical-product-manager-storage.md) About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from… ![Europe flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/eu.svg) ![Netherlands flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/nl.svg) EU, NL•Full TimeJul 4* ![Liberty Mutual logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/08/a0f68d769896c0f098621799a6396382.jpeg) Liberty Mutual ### [Associate Product Owner-Data Strategy and Governance](https://jobicy.com/jobs/148624-associate-product-owner-data-strategy-and-governance.md) Description Apprenticeship under the direction of the Product Owner. Member of the Agile squad/team, representing the voice of the customer and the organization in execution of product vision. With guidance,… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeJul 3* ![Reddit logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/Reddit.jpg) Reddit ### [Staff Technical Product Manager, Ads ML Platform](https://jobicy.com/jobs/145336-staff-technical-product-manager-ads-ml-platform.md) Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 217k-303,900/year* ![Meta logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/750f86a9-221.jpeg) Meta ### [Data Center Site Selection Manager](https://jobicy.com/jobs/148508-data-center-site-selection-manager.md) Meta designs, builds, leases, and operates highly efficient data centers. Locating, developing, and managing this data center infrastructure effectively is synonymous with ensuring high uptime, capacity availability, flexibility, and capital… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeJul 3 [More Jobs](https://jobicy.com/jobs.md)