# Strategy and Engagement – Customer Engagement Manager (CEM) , Worldwide Public Sector (Education & State/Local Government) Remote from[USA](https://jobicy.com/job-region/usa.md)Salary, yearly, USD 147,900 - 220,200Department [Customer Success](https://jobicy.com/categories/supporting.md) Employment type Full Time, Job posted29 Jun 2026Apply before29 Jul 2026Experience level Midweight Views / Applies 505 / 30 [About company](https://jobicy.com/company/amazon-com.md) * Share About [Amazon.com](https://jobicy.com/company/amazon-com.md) Amazon is a global e-commerce leader, offering everything from books to electronics and beyond. [Consumer Goods](https://jobicy.com/company-category/consumer-goods.md) * 1994 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary This role is a Customer Engagement Manager (CEM) position within AWS's Worldwide Public Sector team, focusing on Education and State & Local Government customers. The CEM acts as a strategic advisor to senior leadership, working with account teams to accelerate revenue, remove blockers, and build scalable go-to-market solutions. Responsibilities include executive-level relationship management, mission-driven planning, account strategy, and thought leadership. The role requires deep understanding of public sector missions and the ability to orchestrate AWS resources to drive adoption and growth. AWS values diverse experiences and offers an inclusive culture with employee-led affinity groups. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight This is a highly strategic and senior-level role requiring deep expertise in public sector sales, executive engagement, and cross-functional leadership. The complexity of navigating government and education customer missions, combined with high-stakes revenue impact, makes this a very difficult position. ### Salary Analysis Median Market Rate USD184,050US Market USD120k – 250k 0 USD275k AI Insight The offered salary range of $147,900 to $220,200 is competitive for a senior Customer Engagement Manager role in the public sector cloud market. The median of $184,050 aligns well with market rates for experienced professionals in this space. ### Core Skills Required [Customer Engagement](https://jobicy.com/jobs?search_keywords=Customer+Engagement.md) [Strategic Planning](https://jobicy.com/jobs?search_keywords=Strategic+Planning.md) [Public Sector Sales](https://jobicy.com/jobs?search_keywords=Public+Sector+Sales.md) [Executive Relationship Management](https://jobicy.com/jobs?search_keywords=Executive+Relationship+Management.md) [Go-to-Market Strategy](https://jobicy.com/jobs?search_keywords=GotoMarket+Strategy.md) [Cloud Computing (AWS)](https://jobicy.com/jobs?search_keywords=Cloud+Computing+AWS.md) [Revenue Acceleration](https://jobicy.com/jobs?search_keywords=Revenue+Acceleration.md) [Cross-functional Leadership](https://jobicy.com/jobs?search_keywords=Crossfunctional+Leadership.md) [Competitive Positioning](https://jobicy.com/jobs?search_keywords=Competitive+Positioning.md) [Thought Leadership](https://jobicy.com/jobs?search_keywords=Thought+Leadership.md) ### Cover Letter Sample Dear Hiring Manager, I am writing to express my strong interest in the Customer Engagement Manager position within AWS's Worldwide Public Sector team. With over 10 years of experience in strategic customer engagement and public sector sales, I have a proven track record of accelerating revenue and building scalable go-to-market solutions for education and government clients. My ability to work backwards from customer missions and orchestrate cross-functional resources aligns perfectly with this role's requirements. In my previous role at [Company], I led complex initiatives that drove a 30% increase in deal velocity and deepened strategic influence with key state-level stakeholders. I am confident I can bring similar impact to AWS by translating leadership priorities into execution and developing repeatable frameworks that improve close rates. I am excited about the opportunity to contribute to AWS's mission of empowering public sector organizations through cloud innovation. Thank you for considering my application. Sincerely, [Your Name] Copy ### Sample Interview Questions Can you describe a time when you had to remove significant blockers to close a complex deal with a government or education customer?In my previous role, I worked with a state education department that was hesitant about cloud adoption due to data privacy concerns. I collaborated with our security and compliance teams to develop a custom solution that met their regulatory requirements, and I facilitated executive-level meetings to build trust. This resulted in a multi-year contract worth $5M.How do you approach building executive-level relationships with public sector stakeholders?I start by understanding their mission and priorities, then align AWS capabilities to their goals. I schedule regular strategic reviews, provide relevant thought leadership content, and ensure I always deliver value in every interaction. Building trust through consistency and expertise is key.Describe a time you developed a repeatable framework that improved sales outcomes. What was the impact?I created a 'Statewide Cloud Adoption Playbook' that mapped common blockers and solutions across multiple state agencies. This reduced deal cycle time by 20% and increased win rates by 15% because account teams could proactively address concerns.How do you stay informed about competitive dynamics in the public sector cloud market?I regularly attend industry conferences, participate in customer advisory boards, and monitor analyst reports. I also maintain a network of peers in other cloud providers and public sector IT leaders to exchange insights.Can you give an example of how you translated a senior leader's strategic vision into an actionable plan for account teams?Our VP wanted to increase AWS adoption in K-12 schools. I broke this down into specific initiatives: creating tailored marketing materials, training account teams on education funding cycles, and establishing partnerships with educational technology vendors. I then assigned owners and tracked progress with quarterly reviews. We are seeking a Customer Engagement Manager (CEM) to join our Worldwide Public Sector Sales team, supporting Education and State & Local Government customers. In this role, you will serve as a strategy and customer engagement leader, acting as an extension of senior executive leadership, partnering directly with account teams to accelerate revenue, remove blockers, and build scalable go-to-market solutions that drive AWS adoption across SLG and EDU. This is a strategy and customer engagement position that requires you to deeply understand customer missions, work backwards from their needs, and orchestrate the full breadth of AWS resources, translating leadership priorities into execution, leading complex initiatives with significant bottom-line impact, and orchestrating high-impact customer engagements that deepen AWS’s strategic influence and accelerate deal velocity. You will leverage voice-of-customer insights and competitive intelligence to develop repeatable frameworks that improve close rates, navigate competitive situations, and position AWS as the preferred cloud partner at scale. Key job responsibilities • Partner with account teams and senior leadership to identify blockers, accelerate deals, and translate strategic priorities into execution. Lead complex, high-impact initiatives that drive SLG/EDU revenue growth, aligning cross-functional teams, influencing external partnerships and customers, and building scalable solutions that proactively address go-to-market gaps. Operate as an extension of senior leadership to make tradeoffs, mitigate risk, and drive innovation at broad organizational scale. • Strategic Customer Engagement: Build and maintain executive-level relationships with key customer stakeholders and own the associated preparation for customer meetings on behalf of your senior leadership. • Mission-Driven Planning: Work backwards from customer mission objectives to develop comprehensive engagement strategies that align AWS capabilities with institutional and state-wide priorities. • Account Strategy & Growth: Partner with account teams to support deal acceleration, competitive positioning, helping remove blockers, that drive adoption, expansion, and long-term strategic value. Develop repeatable strategies (gathered from customer or org-wide patterns) that drive predictable revenue outcomes, reduce deal-by-deal customization, and ensure AWS is positioned to win. • Executive Communication: Prepare and deliver executive briefings, business reviews, and strategic recommendations to both internal and external senior leadership. • Thought Leadership: Drive strategic customer engagement by representing the SLG/EDU organization at industry events, customer forums, executive roundtables, and advisory councils, using these platforms to deepen relationships, validate AWS’s value proposition, and shape sector-specific points of view that articulate why AWS is the preferred cloud partner for public sector and education missions. Contribute to the development of messaging, best practices, and market positioning that equip field teams and customers with a compelling “Why AWS” narrative grounded in real-world outcomes. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. ## Basic Qualifications – 5+ years of professional or military experience – 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience – Bachelor’s degree – Experience developing strategies that influence leadership decisions at the organizational level – Experience selling enterprise software or cloud-based applications – Experience leading complex, multi-year initiatives that may be cross-functional and/or span business and technology ## Preferred Qualifications – Master’s degree in business, data science, public administration, finance, engineering, human resources, or related field, or PMP certificate – Experience interpreting data and making business recommendations across leadership and cross-functional teams Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit [https://amazon.jobs/content/en/how-we-hire/accommodations](https://amazon.jobs/content/en/how-we-hire/accommodations) for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at [https://amazon.jobs/en/benefits](https://amazon.jobs/en/benefits). USA, NY, New York – 162,700.00 – 220,200.00 USD annually USA, VA, Arlington – 147,900.00 – 200,100.00 USD annually Show more [Apply now >](https://jobicy.com/jobs/144997-strategy-and-engagement-customer-engagement-manager-cem-worldwide-public-sector-education-state-local-government.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. ## How to apply ## See a few more Similar Customer Success remote jobs * ![SupportYourApp logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/cb14e643-221-1.jpg) SupportYourApp ### [(fluent English & French) Customer Support Consultant, hospitality](https://jobicy.com/jobs/148940-fluent-english-french-customer-support-consultant-hospitality.md) Who are we?SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer… ![Europe flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/eu.svg) EU•Full TimeNEW* ![Genesys logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/16485bab-221.jpeg) Genesys ### [Senior Customer Success Manager](https://jobicy.com/jobs/148939-senior-customer-success-manager.md) Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 104k-183k/year* ![Cox Enterprises logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/613a036d6c31-221.webp) Cox Enterprises ### [Customer Care Specialist II](https://jobicy.com/jobs/148938-customer-care-specialist-ii.md) CompanyCox Automotive – USAJob Family GroupCustomer Care GroupJob ProfileCustomer Care Specialist IIManagement LevelIndividual ContributorFlexible Work Option Hybrid – Ability to work remotely part of the weekTravel %NoWork ShiftDayCompensationHourly base pay… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 36,340-54,620/year* ![UnitedHealth Group logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/7b89ef085f81-221.webp) UnitedHealth Group ### [Customer Service Representative](https://jobicy.com/jobs/148937-customer-service-representative.md) This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.Optum Insight is improving the flow of health… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeUSD 32k-58k/year* ![NCR Voyix logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/2fcbc094-221.png) NCR Voyix ### [Customer Engineer – Auckland](https://jobicy.com/jobs/148936-customer-engineer-auckland.md) About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services… ![New Zealand flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/nz.svg) NZ•Full TimeNZD 70k-70k/year* ![Clarity Clinic logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/29925e84-221.jpeg) Clarity Clinic ### [Billing and Reimbursement Customer Service Representative](https://jobicy.com/jobs/148934-billing-and-reimbursement-customer-service-representative.md) About Clarity Clinic, PLLCClarity Clinic is an interdisciplinary private practice bringing together Psychiatrists, Advanced Practice Providers (PAs, NPs), Psychologists, and Therapists. Our mission is to guide the whole person toward… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeNEW* ![Bosch Group logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/07/b0576e43-221.jpg) Bosch Group ### [Customer Care Agent – Leasing company – French market](https://jobicy.com/jobs/148933-customer-care-agent-leasing-company-french-market.md) Company DescriptionWe are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology… ![Spain flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/es.svg) ES•Full TimeEUR 20k-23k/year* ![Lush Fresh Handmade Cosmetics logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/2e0bf825-221.png) Lush Fresh Handmade Cosmetics ### [Seasonal Customer Care Market Specialist](https://jobicy.com/jobs/148932-seasonal-customer-care-market-specialist.md) Job Title: Seasonal Customer Care Market SpecialistRate: $21/hour CADLocation: Remote (within Canada)Application Deadline: Friday, July 31st, 2026 at 5:00pm PSTStart Date: October 12, 2026 OR October 26, 2026 Terms of employment:… ![Canada flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/ca.svg) CA•Full TimeCAD 42k-42k/year* ![Elevenlabs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e01b4c5d-221.png) Elevenlabs ### [Digital Customer Experience – North America](https://jobicy.com/jobs/148931-digital-customer-experience-north-america.md) About ElevenLabsElevenLabs is an AI research and product company transforming how we interact with technology.We launched in January 2023 with the first human-like AI voice model. Today, we serve millions… ![USA flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/us.svg) US•Full TimeNEW* ![Fortive logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/08ee6cc3-221.webp) Fortive ### [Technical Customer Support](https://jobicy.com/jobs/148930-technical-customer-support.md) Product Support Specialist ILocationSão Paulo, Brazil (Hybrid or On-site, depending on business needs)Why You Should Join Us?Join a collaborative and customer-focused team dedicated to delivering exceptional product experiences. As a… ![Brazil flag](https://cloud.jobicy.com/nyc4-cold/img/round-flags/br.svg) BR•Full TimeNEW [More Jobs](https://jobicy.com/jobs.md)