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Customer Success Engineers at Databricks serve as the trusted technical advisors for our customers. They improve value, offer advice, and grow accounts. At Databricks we work on some of the most complex distributed processing systems and our customers challenge us with interesting new big-data processing requirements. As the complexity grows for both us and our customers, we are looking to our Customer Success Engineers to strategize and lead customers to solutions. This is done with use case discovery, Databricks evangelism, and oftentimes teaching the product to new users. A Customer Success Engineer must be ready to work and have technical discussions with data scientists and engineers, then demonstrate the value of Databricks in business discussions with company executives. The goal is to help our customers to become successful and enthusiastic Databricks champions. Armed with customer insight, a Customer Success Engineer must work with the sales, product, engineering, support, and marketing teams.
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