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# Counsellor

Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.

[Apply for this job](#job-application)[View company](https://jobicy.com/company/telus.md)Share24 Jul 2026Published540Listing views28Application actionsManually reviewedTrust & Safety status  Opportunity details

## About this role.

AI SummaryTELUS Health is seeking a compassionate Counsellor to join their Employee Assistance Programme (EAP) team, providing short-term, solution-focused counselling via telephone and video sessions. The role involves comprehensive assessments, risk management, and collaboration with internal/external resources to support client well-being. Candidates must hold BACP accreditation or equivalent, have 3+ years post-qualifying experience, and demonstrate strong clinical judgment. This remote, full-time position offers a competitive benefits package including a pension plan.

## Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

### Job Complexity

4/5EasyHard

### Pace & Pressure

3/5RelaxedFast-paced

### Autonomy Level

4/5GuidedFull ownership

### Communication Load

4/5IndependentCollaborative

AI insightThe role requires significant clinical expertise, risk assessment skills, and adherence to KPIs, making it challenging but not the hardest due to the structured EAP model.

## Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job medianHighly competitive$55,000US market range$40k–$70k0$77k

AI insightSalary not provided; estimated median of $55,000 based on UK EAP counsellor rates, which is competitive for the remote, full-time role with benefits.

## Core skills

Skills and capabilities most closely associated with this opportunity.

[Counselling](https://jobicy.com/jobs?search_keywords=Counselling.md)[EAP](https://jobicy.com/jobs?search_keywords=EAP.md)[Solution-Focused Therapy](https://jobicy.com/jobs?search_keywords=Solution-Focused%20Therapy.md)[Risk Assessment](https://jobicy.com/jobs?search_keywords=Risk%20Assessment.md)[Remote Work](https://jobicy.com/jobs?search_keywords=Remote%20Work.md)[Clinical Supervision](https://jobicy.com/jobs?search_keywords=Clinical%20Supervision.md)[Telehealth](https://jobicy.com/jobs?search_keywords=Telehealth.md)[Mental Health](https://jobicy.com/jobs?search_keywords=Mental%20Health.md)[BACP](https://jobicy.com/jobs?search_keywords=BACP.md)[Case Management](https://jobicy.com/jobs?search_keywords=Case%20Management.md)

Cover letter sampleI am excited to apply for the Counsellor position at TELUS Health, as your commitment to empowering individuals aligns with my passion for providing accessible mental health support.

With over 3 years of post-qualifying experience and BACP accreditation, I have honed my skills in short-term, solution-focused counselling via telephone and video platforms.

I possess strong clinical judgment in risk assessment and am adept at maintaining detailed case notes while meeting KPIs.

I am eager to contribute to your EAP team and help clients build resilience. Thank you for considering my application.

Copy   Sample interview questionsDescribe your experience with short-term, solution-focused counselling models.I have used solution-focused brief therapy (SFBT) for 5 years, helping clients identify goals and strengths in 6-8 sessions. I focus on scaling questions and exception-finding to promote rapid progress.

How do you handle risk situations such as suicide or self-harm during a remote session?

I follow a structured risk assessment protocol, including asking direct questions, assessing intent and means, and creating a safety plan. I involve emergency contacts or services if needed, and document thoroughly.

Can you provide an example of how you managed a challenging client interaction?

A client was resistant to change; I used motivational interviewing to explore ambivalence and built rapport by validating their feelings. We set small, achievable goals, which gradually increased their engagement.

How do you ensure you meet clinical KPIs while maintaining quality care?

I prioritize time management and use templates for notes. I track my session numbers and outcomes weekly, adjusting my approach if needed. I also seek supervision to ensure quality.

What experience do you have with remote counselling technologies?

I have used Zoom, Microsoft Teams, and proprietary EAP platforms for video sessions. I ensure a stable internet connection, maintain professional boundaries, and troubleshoot technical issues calmly.

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

About the Role
TELUS Health is seeking a compassionate and skilled Counsellor to join our Employee Assistance Programme (EAP) team. You’ll provide short-term, solution-focused counselling via telephone and video sessions, helping clients navigate life’s challenges and build resilience. This is a unique opportunity to make a meaningful difference in the lives of our clients by delivering accessible, effective mental health support from the comfort of your own home.

Location: Anywhere in UK || Remote || Permanent, Full-Time, 35 Hours a week

Role & Responsibilities

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Provide comprehensive assessments and short-term counselling interventions using a brief solution-focused counselling model

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Identify client needs and refer to appropriate internal and external resources to ensure holistic support

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Maintain detailed, accurate case notes and submit files in accordance with clinical policies and regulatory requirements

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Meet clinical objectives and KPIs as defined by Clinical Management

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Undertake mandatory E-Learning modules and attend training sessions to stay current with best practices

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Demonstrate strong clinical judgment in assessing risks related to child welfare, suicide/self-harm, substance abuse, and other safeguarding concerns

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Utilize computer systems for appointment scheduling, client record management, and organizational information retrieval

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Keep abreast of relevant regulatory and legislative developments in mental health practice

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Participate in weekly team meetings, monthly one-to-one clinical supervision with your manager, and ongoing professional development opportunities

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Attend regular external clinical supervision with a qualified supervisor to maintain clinical best practice

Mandatory Requirements

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Currently Registered/Accredited membership with a recognized professional association (BACP or equivalent)

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If not accredited, then must hold a minimum Diploma Level 7 in Counselling or equivalent qualification (including completion of 100 hours organizational placement)

Minimum 3 years post-qualifying experience working directly with clients

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Completed a minimum of 450 clinical hours

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Proven experience in assessment and short-term counselling delivery

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Demonstrated experience with brief solution-focused counselling models and telephone/video counselling delivery

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Strong capability in identifying and managing risk across child welfare, suicide/self-harm, substance abuse, and other safeguarding domains

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Strong clinical judgment, understanding of confidentiality responsibilities, excellent work ethic, and professional conduct

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Excellent written and verbal communication, cultural competency, and interpersonal abilities

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High-speed internet connection (essential for remote working) and proficiency with MS Office suite (Word, Excel, Outlook), MS Teams, OneNote, and SoftPhone systems

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Ability to work full-time, 35 hours per week over 5 days with flexibility to choose a fixed schedule

Desirable Qualifications

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Advanced clinical training or specialization in brief therapy models

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Experience working within EAP or occupational health settings

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Familiarity with specific client populations (e.g., workplace mental health, stress management)

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Experience with mental health information systems or EAP platforms

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Additional therapeutic qualifications or certifications beyond the minimum requirement

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Strong IT literacy and comfort with remote working technologies

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Experience in a multidisciplinary clinical team environment

Comprehensive Benefits Package

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Pension Plan: Competitive pension contributions to support your financial future

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Health & Wellness: Private Medical Insurance including Digital GP access, Dental Plan, and Life Insurance coverage

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Group Income Protection

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24 days annual leave plus 2 additional wellbeing days per year, in addition to UK bank holidays

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Employee Support: Confidential EAP support available to you and your family, ensuring you receive the care you provide to others

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Flexible Working:Permanent remote position with the flexibility to work from anywhere in the UK

Professional Growth & Development:

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Skill Development: Opportunities to expand your clinical expertise and develop new therapeutic competencies

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Diverse Caseload: Work with a diverse range of clients and presenting issues, accelerating your professional development

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Collaborative Learning: Share clinical knowledge and best practices with a multidisciplinary team of experienced mental health clinicians

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External Supervision:Regular clinical supervision with qualified supervisors to support your ongoing professional development

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Training Opportunities: Access to professional development programs, both internal and external

Work Environment:

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Work-Life Balance Permanent remote role allowing you to maintain professional boundaries while working from home

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Supportive Culture: Part of a mission-driven organization committed to mental health and wellbeing

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Professional Community: Participate in weekly team meetings and monthly clinical forums with experienced practitioners

Why Join TELUS Health?

At TELUS Health, we believe every person deserves access to quality mental health support. As a Counsellor II, you’ll be at the forefront of this mission, delivering evidence-based care that genuinely transforms lives. We’re committed to supporting our clinicians through robust supervision, continuous learning, and a collaborative team environment where your professional growth is valued and nurtured.

If you’re an experienced counsellor looking for flexible remote work without compromising on clinical rigor and professional development, we’d love to hear from you.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Show more

[Apply now >](https://jobicy.com/jobs/145062-counsellor.md)

>  Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md)

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