# Customer Solution Architect Team Lead (AMER) Remote from[USA](https://jobicy.com/job-region/usa.md), [Canada](https://jobicy.com/job-region/canada.md)Annual salary Undisclosed Salary information is not provided for this position. Check our [Salary Directory](https://jobicy.com/salaries.md) to estimate the average compensation for similar roles.Department [Technical Support](https://jobicy.com/categories/technical-support.md) Employment type Full Time, Job posted2 Jul 2026Apply before2 Aug 2026Experience level Senior Views / Applies 989 / 71 [About company](https://jobicy.com/company/supabase.md) * Share About [Supabase](https://jobicy.com/company/supabase.md) Supabase is the Postgres development platform. [Computer Software](https://jobicy.com/company-category/software.md) * 2020 Actively Hiring Verified job posting This job post has been [manually reviewed](https://jobicy.com/tools/help-center/employee/how-does-jobicy-verify-the-legitimacy-of-remote-job-listings.md) for authenticity and compliance. ### AI Summary Supabase is seeking a Customer Solution Architect Team Lead to manage a team of CSAs and drive adoption of their Postgres development platform among East Coast customers. The role involves people management, pre-sales discovery, proof-of-value onboarding, and customer success. The ideal candidate has 6+ years in solutions architecture or database engineering and 2+ years of team leadership. This is a high-impact, strategic role in a fast-growing tech startup. ### Role DNA Job Complexity Easy Hard Pace & Pressure Relaxed Fast-paced Autonomy Level Guided Full Ownership Communication Load Independent Highly Collaborative AI Insight The role requires deep technical expertise in PostgreSQL, people management, and cross-functional collaboration, making it highly challenging. The combination of customer-facing responsibilities and team leadership in a high-growth startup environment increases complexity. ### Salary Analysis Median Market Rate USD175,000US Market USD140k – 220k 0 USD242k AI Insight The salary is not explicitly listed, but based on market data for a Customer Solution Architect Team Lead in the US, the median is estimated at $175,000. This is competitive for a senior technical leadership role in a high-growth startup. ### Core Skills Required [PostgreSQL](https://jobicy.com/jobs?search_keywords=PostgreSQL.md) [Solutions Architecture](https://jobicy.com/jobs?search_keywords=Solutions+Architecture.md) [Team Leadership](https://jobicy.com/jobs?search_keywords=Team+Leadership.md) [Customer Success](https://jobicy.com/jobs?search_keywords=Customer+Success.md) [Pre-Sales](https://jobicy.com/jobs?search_keywords=PreSales.md) [Cloud Infrastructure](https://jobicy.com/jobs?search_keywords=Cloud+Infrastructure.md) [Technical Account Management](https://jobicy.com/jobs?search_keywords=Technical+Account+Management.md) [Database Engineering](https://jobicy.com/jobs?search_keywords=Database+Engineering.md) [Startup Experience](https://jobicy.com/jobs?search_keywords=Startup+Experience.md) [Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Crossfunctional+Collaboration.md) ### Cover Letter Sample Dear Hiring Manager, I am writing to express my strong interest in the Customer Solution Architect Team Lead position at Supabase. With over 8 years of experience in solutions architecture and database engineering, including 3 years leading high-performing teams, I am confident in my ability to drive customer success and scale your CSA organization. My deep expertise in PostgreSQL and cloud-native architectures aligns perfectly with Supabase's mission to provide a complete backend solution for developers. In my previous role at a fast-growing tech company, I led a team of technical account managers, achieving a 95% customer retention rate and significantly accelerating time-to-value for enterprise clients. I have a proven track record of building repeatable onboarding processes, conducting architectural deep dives, and collaborating with product teams to incorporate customer feedback. I am particularly excited about the opportunity to shape the CSA motion at Supabase and contribute to its growth in the AMER region. Thank you for considering my application. I look forward to the possibility of discussing how my leadership and technical skills can support Supabase's success. Sincerely, [Your Name] Copy ### Sample Interview Questions Describe your experience leading a team of solutions architects in a high-growth startup environment. How did you balance people management with customer-facing responsibilities?In my previous role at a SaaS startup, I led a team of 5 CSAs while also managing key enterprise accounts. I implemented weekly 1:1s for career development and used a rotation system for customer escalations. I prioritized coaching over micromanagement, which built team autonomy and allowed me to focus on strategic customers.How would you approach onboarding a new CSA to ensure they quickly become effective in the role?I would create a structured 30-60-90 day plan: first 30 days focused on product training and shadowing, next 30 on handling simple cases with guidance, and final 30 on independent customer engagements with regular feedback. I would also pair them with a mentor and provide access to our internal knowledge base.Can you walk me through a time you handled a complex technical escalation from a high-value customer?A major customer faced performance issues with their PostgreSQL database during peak load. I led a deep dive, identified missing indexes and connection pooling issues, and coordinated with engineering to implement fixes. We resolved the issue within 48 hours and provided a post-mortem to the customer, strengthening our relationship.How do you measure the success of a CSA team, and what metrics do you track?Key metrics include customer satisfaction (CSAT), time-to-first-value, proof-of-concept conversion rate, and renewal rate. I also track team utilization and individual development goals. Regular reviews of these metrics help identify areas for improvement and recognize top performers.How would you collaborate with the Sales and Product teams to align on customer needs and drive platform adoption?I would establish a weekly cross-functional sync to share customer feedback and pipeline insights. I'd work with Sales to refine qualification criteria and with Product to prioritize features based on customer pain points. Additionally, I'd create a feedback loop where CSAs document common issues and share them with the product team. Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We’re seeking a Customer Solution Architect Team Lead to captain a high-performing team of Customer Solutions Architects and help drive the adoption of Supabase across a diverse range of customers: from agile startups building towards their first launch to established brands with highly scaled workloads. This role will support the East Coast region across the Americas. As the CSA Team Lead, you will be responsible for both people management and customer outcomes – supporting team execution while developing repeatable best practices across pre-sales discovery, proof-of-value onboarding, and technical success. ## What You’ll Do At Supabase, CSA Leads oversee a portfolio of high-value customers by empowering their team to deliver technical excellence and long-term customer success. You’ll work directly with the team to: * Hire, coach, and grow a global team of CSAs who serve as trusted technical advisors to our customers. * Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the full customer journey—from discovery through adoption and renewal. * Create structured onboarding, training, and development plans for CSAs to level up in technical storytelling, Postgres optimization, and customer success strategy. * Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts. * Work directly with strategic customers when needed—especially during complex escalations, architectural deep dives, or critical onboarding milestones. You’ll be joining our team to support Supabase Team & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility: ## Pre-Sales Discovery: * Lead and review technical discovery led by CSAs to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success. * Guide CSAs in designing and presenting platform demonstrations tailored to high-value customers, helping them clearly articulate the value of the Supabase platform and team. * Collaborate with Growth team members to size deals, provide anticipated usage estimates, and identify potential workloads supported by the Platform. ## Proof-of-Value Onboarding * Support your team in defining and executing proof-of-value scopes that balance business outcomes with low-friction onboarding. * Ensure CSA-owned timelines, success criteria, and engagement tactics result in a high proof-to-conversion success rate. * Build reusable onboarding flows (email sequences, docs, templates, webinars) that accelerate time-to-value for new customers. ## Customer Success & Expansion * Help your team build detailed account plans focused on both short-term adoption and long-term expansion opportunities. * Provide ongoing technical coaching for CSAs conducting architecture reviews, schema design evaluations, and performance tuning for production workloads. * Partner cross-functionally to advocate for customer feedback, share emerging customer needs with Product & Eng, and communicate roadmap milestones back to customers. ## Trust & Platform Advocacy * Coach CSAs to act as internal and external champions of Supabase, building trust with customers through consistency, clarity, and deep product expertise. * Uphold a standard of excellence in customer engagement, ensuring Supabase becomes embedded in the way our customers build. ## Preferred Experience * 6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering. * 2+ years of people management or team leadership experience, ideally in a high-growth, technical startup environment. * Strong background with relational databases (PostgreSQL preferred), with a deep understanding of schema design, indexing, and query performance. * Hands-on experience building modern web applications using frameworks like React, Svelte, Vue, or Node.js. * Clear, confident technical communicator and storyteller. Must be able to distill complex technical topics into actionable outcomes for customers and team members alike. * Experience navigating stakeholder alignment, conflict resolution, and collaborative problem-solving across teams. * Familiarity with tools such as HubSpot, BigQuery, and internal BI dashboards. ## What We Offer * Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. * ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. * Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. * Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. * Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. * Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. * Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. ## About the Team Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. * 280+ team members * 55+ countries * 20+ languages spoken * $500M raised * 500,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities. ## Hiring Process We keep things simple, async-friendly, and respectful of your time: * Apply – Our team will review your application. * Intro Call – A short video chat to get to know each other. * Interviews – Up to four calls with: Team Leads * Future teammates * Someone cross-functional from product, growth, or engineering (depending on the role) * Someone from our leadership/founding team * Decision – We may follow up with a final question or go straight to offer. All communication is remote and we aim to move fast. Show more [Apply now >](https://jobicy.com/jobs/145204-customer-solution-architect-team-lead-amer.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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